StainSafe / Worry-No-More Furniture Protection Plan / Worry-No-More and StainSafe are the same company!
The Worry-No-More Furniture Protection Plan is the same company as StainSafe. They have the same telephone number: [protected].
I purchase a leather sofa, love seat, and ottoman from Macy's Department Store in September 2006. With this furniture I purchase a 7 year warranty with Worry-No-More to cover stains. In March 2007, I noticed a red ink mark on the leather sofa and tried the leather cleaning product to remove the stain. Unfortunately, the stain did not come off. I called Macy's Department Store and scheduled a time for a cleaning service to come to my house to clean the stain. I asked that the time not be in the morning but the afternoon and to call me on my cell phone to confirm my appointment . When I get my confirmation the call it is on my voice mail at home and the time is for the morning. I call Macy's to let them know the morning was not a good time and I would have to reschedule. In the meantime, I visit the Macy's Department store where I purchased the furniture and talk with the sales rep who sold me the furniture. I tell him everything about trying to get my sofa cleaned. He tries to help me by calling the Worry-no-More people. They tell him they cannot honor my warranty because I let the 10 days lapse before calling in my claim. This is not true. Then they say because I really did not know how the stain got on the sofa, that I was guessing how it happened, they could not clean it. They gave me a lot of bogus reasons for them to not honor the warranty. So I call Macy's again, and of course, they send me back to StainSafe. My outcome right now is I have written Macy's about this company and I still have my stain.