SportsDirect.com
reviews and complaints

I'm advising you not to choose express delivery. Your money will be taken and the order will be sent as a standard package. I paid extra money for my order because I needed it the sooner the better. And expected to get it next day. However, I received it one week later. They didn't notify me about it and I having trusted them took a day off. Silly me. The worst thing is that I'm not the only one who suffered from irresponsible treatment. You can't treat your customers that way. You have to fix everything and don't cheat them, or it will surely drive all the present and future customers away.

To SportsDirect Customer Service Complainants

I wish to make a complaint regarding the purchase and subsequent cancellation of an order SDIE40000038705127
through your online site on Sunday August 27th

I submitted an order and followed it up with a cancellation 6 hrs later Reference: CAS-3000608-D7P1B3

I find it hard then to believe that you processed my order AFTER having already received a cancellation request.
I sent a cancellation 6 hrs after ordering, yet you still processed and dispatched my order 24 hours later.

You are now forcing an extra cost on me of €6.90 return, and a further €6.99 to reorder.

At this rate, noone can every cancel an order if you fail to correlate cancellations with the orders. This, I suspect, surely contravenes the
most basic of consumer rights. I would hope that you would rectify your procedural error with a viable refund for the inconvenience imposed.

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Order ID: SDIE40000038705127

Ordered online : Sun 8/27, 1:35 PM
Cancelled online: Sun 8/27, 7:56 PM [protected]@sportsdirect.com Reference: CAS-3000608-D7P1B3

Processed Email: Mon 8/28, 9:40 AM
Cancellation Email: Tues 8/29 8:28 AM
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Hello,

I have purchased Airwalk shoes for years in Canada, and the were great.
I now live in the UK and my first pair were fine, but my second purchase of Airwalks was extremely disappointing. The shoes are like new from the sole up after 3 months, but the sole itself has huge holes in both heels. It's never happened before. I dont know what happened to the quality. I do not have the receipt, although I have photographs - attached. Thank you.

Kind Regards,

Robert Robinson.

Hi I brought my 8 year old daughter a pair of the no fear roller skates a week ago.she had only wore them 4 times.i took her skating today Wednesday 23 rd August.in the middle of skating she took a really bad fall brushing both her knees her hands and hitting one side of her face when I ran over to her I noticed that one of the breaks had come of from the skate .the manager of the place took her sakes of and put ice packs on her knees and got out his tools to fix the break back on but he was having trouble screwing it back in when he looked inside the black bit he noticed that the bolt had actually come away inside so every time he was trying to screw it just kept turning .i checked inside my car to find the recept but couldn't find it so I did not bother taking them back to the shop as I thought they wouldn't be changed without a recept so I just threw them away . My daughter was really upset that I threw them and explained to her that I don't have the money to buy another pair as I'm single parent on low income .thank you Kerry wilson...p.s the store I brought them was Clacton on sea

after an order online one product was cancelled and I called the customer service to see if they can help! an lady named Amy (029) did me no options and refuse to admit the fault was on sport direct side ! i know the term and condition..but when sports direct cancell an item the fault is on their side! and i just needed some help because the product cancelled by SD was available on other color! any way...here is what the customer service Amy told me: "not our fault, ...no supervisors on job, ...nothing can be done(exxcept cancelling the order but i don t want that because of the other products)...stop shouting! (i was not shouting at all...just asking for help) "...and when i was asking for an manager or supervisor to check the call record to see how rude she was she told me that non of them are there!...all have meetings!...and she will look at the call rec after!...she cannot play the call recording by law!...only an supervisor can do that! Any way...NO apologies for the canceled item due to non in stock! NO any other help provided!...NOTHING! is this good practice?...do the customers of sports direct have any rights...or obly sport direct has rights?...lot s of problems i had during the years with faulty items or non stock cancellations and o had enough!...and they refuse to refund when an item is faulty!...they give you credit!...i have an proof of that videorecording in store an refuse to cash back after the product was faulty out of the bag...opened the bag in front of tge staff! "we only do credit!"...I HAD ENOUGH!...I will take this as far as I can!...

I placed a next day delivery for two items, only to find one was the wrong size. Was asked by customer services to post back the item and send proof of postage which I did the next day. However, there was a Mix-up at post office and wrong parcel was tracked (I was sending two). I explained this to customer service however I received a very patronising email from a lady called Abbie saying that basically I should have tracked the correct item! I responded and chased for the last two days on an update but it has been completely ignored! I'm now money down, with no item and still haven't been sent a replacement! My daughter is very confused as to why her brother got new trainers yet she didn't! Completely disgusting service!

Hello,
I bought a knit cardigan for my son from sports direct as we were leaving on a holiday . I came home and my son tried to put the coat on and the stitch on the sleeve came apart literally up to his elbow. You can clearly see the stitch line where the seams were undone and the thread was still attached to it. I came back from the holiday and took it to the the store and one of the staff literally accused me of doing it on purpose . He was outright rude and said that it looks like I had taken a scissors to the coat and it looks like i chopped it. It was just apalling and if he had looked properly he could had seen the sleeve and the stitch coming off. I was quite offended by the accusation and am not pleased.

The actual measures of clothes we received did not correspond to the measures that were shown on sportsdirect. com website. I wrote to them immediately after receiving the items (30 january 2017) and we asked for options what can be done - exchange of the goods with smaller ones or refund. I waited for 10 days before I got an answer and it was not a suggestion for solving the issue, but simply a quotation of the website's returns policy, which for the specific case, did not provide a direct solution. I wrote them back that sending clothes with wrong measures is not my fault so the transportation costs for the exchange should not be borne by me and that I suggest either a replacement or a partial refund. There are several days past since my second email and I still got no answer.

I bought a shirt from Sports Direct and the one arrived was way too small so I asked for a replacement. I used the contact form on their website to contact their support service. They replied 3 days later and said that I need to take it to their local branch and exchange it there. I told them that I did not have their branch in my town and asked for some other options.
After several days of waiting I sent them another message but they ignored me and did not reply. I'm extremely disappointed with Sports Direct! They are a well known company and quite popular and I never expected something like that to happen. When I made my order I was sure there was nothing to be afraid of, but unfortunately everything went down the hill.
I will never buy from them again! Terrible store!

On 13th Dec I placed an order for 2x personalised strips for my 6 year old for Christmas. I was told 4/5 working days online. By the 20th December I had still not recieved them. I went in store at the sunderland branch. The manager rang Christine at headoffice. Christine told us that because it was getting personalised it would not arrive for Christmas.
So we cancelled order with Christine and left the socks on order.
We then made 3 trips to get the strips from other stores. Roker retail park, metrocentre and sunderland.
We have been waiting for socks and refund since then. We have made numerous calls to call centre and emails wit no reply. We spoke to manager Andy in sunderland who was very helpful in trying to help us, however even he has struggled to get this resolved from your customer services.
We were told by John who rang Monday that Keighley Griffiths would contact us Monday about refund. (I am still waiting !)
We have heard nothing. We are now a month past this order and no further forward.
I have managed today to speak to someone named Haydon who was very helpful and has sent socks today and also processed a refund.
I am furious at how this has been handled, we are so fustrated at your customer services and getting cut off or no reply.
This is terrible customer treatment and I would like to take this matter further.
Adam Johnston
[protected]@yahoo.co.uk
[protected]

Dear All,

My wife purchased a fishing rod from the SportsDirect.com website for my birthday on Dec 1st. It shows all sorts of statuses for the product - delivered, collected by X, currently in NL. It has never come or have I ever received an email about it arrival. I have spent twice the cost of the fishing rod, just calling the customer care. I think the call is setup so that not more than 10 people are waiting for the representative. The funny part is you will never get anybody to talk to you. I think everybody is on a holiday there. during Dec and Jan. Today on Jan 2nd, it just says it is closed. I send at least 3 emails and spend a lot of money calling them. I was a fan of their retail shop in Belgium but I will stop buying from there also. Never ever do the same mistake.

Date of purchase: Dec 1st
Order reference number is: SD40000031943665

Dear Sir,
On Wednesday 14th of December, we visited your store in Paphos, Cyprus as we do on a regular basis and never before have had we encountered such a rude member of staff as we did on that day.
As regular visitor to your store spending and average of around €150 - €200 euro per month we are known to members of staff whom we have found greatly helpful in the past.
On the day concerned we purchased 7 boxes of shoes and various other items and as we chose the shoes they were taken down to the Till area by members of staff, this was not the problem however the boxes became mixed up with another customers purchase.
When we finally approached the till to purchase the said shoes, my wife was looking at the shoes behind the till trying to work out which shoes was what, the girl (staff would not give name which to use in compliant) asked if my wife needed help to which my wife started to point at the shoes on the rear shelf, with that the girl who I am guessing was expecting a verbal answer walked away. My wife did nothing wrong it was plain to see she was pointing at the shoes and looking a little confused, however it was mere seconds that the girl walked away not even giving adequate time for a verbal answer from a confused customer!
I was stood next to my wife at the time and I could see my wife was extremely cross and angry with your sales girl, especially as the store was NOT busy and there was no que for the till at that time.
Please review the CTV of this time 15.57 hrs on the 14th December 2016, and you will see the entire thing unfold. We call the girl back but she refused saying we ‘shooed’ her away and we were rude and unjust, at which point I asked to speak to the manager.
On speaking to the assistant manager (think she said name was jay) she said she would speak to the member of staff and I was satisfied with the outcome, especially as we were regulars in the store, there I thought the matter was finished, however!
When the sales girl returned through the (I assume office door) after speaking to the ‘assistant manager’ she was laughing and then turned to see us looking at her and realized she had been seen, proceeded away from us in the shop.
I am assuming that the sales staff member was given an adequate telling off however I now do not believe this so because of this girls actions on emerging from the office.
We will Not be using this store until we have been assured action has been taken in this matter, look forward to hearing your replay.

I went to this particular store with my grandson, we needed a size shoe and asked the sales guy for a size. when the size 3 was too tight, we asked if we could get a bigger size. we certainly did not expect Daniel West to get so agrevated to bring us a bigger size.
when my grandson looked for a mirror he rudely called my grandson knowing fully well that the boy was looking for a mirror. when I told him this. he screamed at me saying that he refused to help me because I was rude.
I was so taken aback as I am a tourist visiting my daughter and grandson in the UK and I always go to a sports direct store but I have never been spoken to in such a rude manner especially not in a store that you are supporting with your hard earned cash.
when I approached Charlotte who calls herself a manager she was just as bad because when I relayed my experience to her, she said that I should understand Daniel as that is his personality. How dumb as this was the first time I had met the guy.
I left the store feeling so sad and just feel like this boy who calls himself a sales person needs to go on some customer service training or perhaps find a job where he doesn't need to deal with the public as he definitely doesn't have the skills.
I feel like the sports direct owes me an apology for their rude staff members.

Thank you
Brenda Naidoo

Today 26/11/2016 i go to buy some shoes in Sport Direct in Nottingham let me just start by saying how slow the staff can move i wait about 40 minutes so they can go look for the pair i ask and they forgot about that, when i ask what happened they just ignored me, after other 15 minutes when i ask again, one member of the staff told me on a rude ton, rolling his eyes, to bring him the model of the shoes i want and again what size i need and again i have to wait 20 minutes till they finally bring the shoes, What i want to say, in all this time many members of the staff just standing there doing nothing
i really felt very bad and disappointed about the staff, it would not be bad to learn to be nicer with the costumers

Ordered two pairs of shoes from SportsDirect and the ones I received were too big, so I contacted their support and asked for an exchange. Their rep was absolutely unhelpful and unprofessional! These people really don't care if you have something going wrong with the product! When I told them that shoes were super large, they told me to sell or donate them! What? These people are ridiculous! I paid for those shoes and I wanted to wear them! Why should I donate something that I paid for? Never again I will order anything from these clowns!

Dear sir/madam.l have been to your Orpington Store today to collect the Puma golf shoes l ordered from you. l only realized these were not a stock item when l tried to remove the delivery charge but could not.l paid for them including postage and then shortly after realized and tried to have them delivered directly to me.This could not be done even though it was not a confirmed order.l paid £42.99 for the shoes plus£4.99 delivery.When the shoes arrived l took them home to try them on and found them far too small.l always take a 42.What has really made me angry is the Puma box they arrived in was clearly marked £25.This really is not ethical or good business practice.
l look forwards to your comments before deciding weather to report this to the office of Fair Trading.
Regards Leslie Easton

I ordered some items from Sports Direct recently which were discounted by 10%. However, this 10% discount was cancelled out at the payment stage of the order because I applied a £10 gift voucher as part payment. I was only made aware of this AFTER the remaining amount had been deducted from my credit card. Sports Direct have since told me that I cannot use a gift vouchers against sale items, and have refused to refund me for the gift voucher I used, despite the fact they would have deducted the exact same amount from my credit card without it. They've more or less told me to go away after numerous email exchanges. This is the final straw for me after a list (as long as both arms put together) of complaints about the unethical business practices of Sports Direct. Sports Direct don't care about their customers (nor their staff). They're not even competitively priced any more. There are plenty of other retailers online nowadays who are far more consumer aware. I urge all potential customers to shop around more, in the hope that Sports Direct eventually close down.

On Tuesday 17th November I ordered 1 Karrimor urban jacket for my nieces birthday present ( order reference number SD4000020956570). Payment was taken from my credit card the same day. I ordered online and wanted delivery to the Preston store. The order said 2-4 day delivery. I received confirmation of my order and payment and was informed I would receive an email telling me when it was in store. I had made arrangement to go to Preston the following Sunday - 5 days after ordering. This a journey of around 30 miles. As I had not received an email as above I called in to enquire if it had arrived and was informed it had not and would probably arrive the following day. I was not pleased with this as I would have to make a further journey to Preston with resultant extra petrol costs and also my nieces birthday was upon me and she would therefore not be receiving her present. To add insult to injury I then received an e mail from Sports Direct asking for a review on service ! At that point I restrained myself from complaining. The following day I contacted Sports Direct by email enquiring about the whereabouts of my order. After 2 days I was informed it was in transit to the store which I already knew. On Saturday 28th November I received an email informing me my delivery was in store - I have only today 2nd December been able to travel again to Preston to pick up my jacket - this is 1 week after my nieces birthday. Whilst I appreciate this is a busy time of year I find it extremely irritating that I am assured on ordering delivery will be 2-4 days but I am only in possession of the jacket 2 weeks later and at some expense to myself. I will think twice before ordering again.

Our payment for under 18's is £3.79 an hour... In those hours we keep the shop tidy and make sure the products are displayed correctly. After our shifts end we have to make sure everything is clean... Including the floor. Our manager makes us use wipes on the floor to get marks off. I wouldn't mind doing all of this if my wage was higher but we are not paid enough for slave labor. The attitude towards the staff by the Managers is appalling! Our manager gets angry with us when we are unable to work because of SCHOOL! Well i'm extremely sorry if i actually want an education to get me further than sitting on the shop floor for the rest of my life.

Bought a large selection of tracksuit bottoms for my son but as he was not with me I checked with the assistant before paying that I could get a refund as I was only buying so many so he could try them on and choose the best fit. She assured me I could as long as I had the receipt. I even checked I would get full refunds as some items were at sale prices and she again assured me there would be no problem. Back in area following week with receipt and returns only to be told Sports Direct only do credit notes! Called for Manager who summoned assistant who denied everything (obviously!) so Manager said she didn't say I could get refund and that was the end of it... Unbelievable Customer Service - that may have been my household budget for the week. How do these companies get away with it?