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4.4 185 Reviews

Spokeo Complaints Summary

114 Resolved
21 Unresolved
Our verdict: Expect excellent service from Spokeo. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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5:11 pm EDT

Spokeo avoid this website at all costs

I am new to the people search world. I needed to find the address and owners name on a Verizon cell phone number I was given to contact a friend who recently moved to Florida and changed to a Florida number with Verizon. A mutual friend had come out of remission from cancer and asked me if I knew how 2 get in touch with him. I was given a two numbers by another friend but couldnt tell for if they were hers though Verizon did verify the numbers were linked to the same account number. I tried Spokeo and they clearly indicated they had this information and more (with 8 out 10 icons being diplayed in color) and they had the account name holder and the address as well as the carrier. After I paid all the icons were displayed in black and white and they did not have any of the information they indicated they had. I understood wwhen I signed up they might not have data on every icon but they indicated they had the data on the colored icons. I immediately requested a refund but the refused and charged me for three months but did tell me this for three days. When I complained the indicated they had reverse cell phone data they said it wasnt their fault that it was unavailable. They did not respond to my appeal. I feel bad because I feel like both of these people would benefit from the support during this difficult time. Are there any reverse cell number sites that give you what you pay for? If anyone has any suggestions it would at least help me feel less guilty.

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3:41 pm EST
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Spokeo rippoff

I feel that these website ripped me off, they just took my money.
every person that I searched for was giving false Information.
I even tried it with my own Information and gave wrong information about myself.
The person I was really searching for I couldn't find.
I'm not happy at all with this matter, if I can tell all my friends and
family about it I will, I just want my money back I don't want the service.
I.D.# 1710648
email [protected]@hotmail.com

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5:46 pm EST
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Spokeo unethical

Unfortunately gave credit card info for "one-time" access charge of $2 and some odd cents - although all over website says "free 30 day trial" - cancel at anytime. Check card balance to find $35.40 charged immediately! "fine print" and rep from company claims website is used by a vendor also and it's the vendor advertising 30 day free trial TOTAL MISREPRESENTATION - UNETHICAL SALES PRACTICES - may have been a note-worthy site if not all the deception.

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12:58 pm EST
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Spokeo privacy options is a scam

Despite Spokeo's claim to respect your request to remove private information from their site. The "email" you are to check for in your inbox NEVER arrives. They claim to "give priority" to government addresses and even ask if you are a law enforcement or government official seeking privacy. Should be interesting to learn if they are building THAT database of addresses as well, of if they are smart enough to respond when a lawmaker requests privacy. Meanwhile, Joe sixpack and soccer moms, you are screwed!

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7:30 am EDT
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Spokeo violation of privacy

This company takes it upon itself to publish very private information without knowledge or permission of the individual. To publish address and age should be illegal. It is not only dangerous but also violates a basic human right to privacy and decency. Please help protect people against companies such as Spokeo.com

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Libbe DC
Shady, US
Nov 22, 2010 1:03 pm EST

I agree completely. And the "privacy" link, in which you put the objectionable information URL, they feign to have received your concern and direct you to your email inbox for the "next step" is a fraud. The email never arrives. Tried it for 3 months. This is great example of a role of government oversight. If the FCC, FTC or Capitol Hill would investigate these turkeys and compel them to protect privacy when requested, that would be a start.

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tonkass
Hobart, AU
Oct 30, 2010 8:15 am EDT
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spokeo.com i am surprised should have a lot more consumer issues or complaints by unhappy users. I am of course unhappy member of spokeo.com website and want my money refunded. I made request for a refund on my spokeo.com account very soon after joining. Another person posted the email address Dispute@spokeo.com as this company is VERY VERY DECEPTIVE in that its hard to get information on REFUND PROCEDURE. My complaint lodge against this company is that they use DECEPTIVE CONDUCT into thinking their service is as good as it sounds. The service is no better than http://www.pipl.com for instance which is free. I felt really ripped off. The telephone search is in America, i have to grant access using my user name and password for a friends search (for that part) which i am uncomfortable about giving. The biggest issue is i paid for a 3 month membership and there IS A LIMITATION on the number of searches that can be performed on the premium spokeo.com account. THIS IS A SCAM. They do not ANYWHERE DISCLOSE anything about having a limitation on the number of searches you can do and 20 email address searches in a 3 month period is a JOKE. This service is downright deceptive especially my last point. DO NOT USE THIS COMPANY if they will have deceptive practices like that.

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3:44 pm EDT
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Spokeo bogus web site

spokeo is supposed to contain information about people, none of which was correct, as I did check on myself AFTER having to pay a memebership fee of $35.00. I notified them that I wanted to cancel membership..they did but you don't get your money back..NO REFUND POLICY...so they keep your money..what a way to do business.
You charge people for something which you don't provide the truth about and get paid for it. Great way to run a business..NO a SCAM...we should have cyberpolice to handle these rip offs...

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Mallee
Temple City, US
May 22, 2011 4:48 pm EDT

It is annoying and invasive to have one's personal and financial information so easily accessible for a small fee, but Spokeo has crossed the line when it puts children's names and information on its site. I found my preschool granddaughter's information listed even though her parents had requested to be removed from the service. Included was their address and a picture of their house, in addition to the other categories available for viewing. One only needs to pick up the newspaper any day of the week and read about the ends to which child predators will go to lure their prey. It would be easy to lure a child with such information, especially a very young child. It should be illegal to post personal information about anyone under the age of majority. However, at the least, company policy should be changed. It's he moral and socially responsible thing to do.

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SRFTRF
Akron, US
Jun 14, 2010 10:48 pm EDT

This is a "peoplesearch" site scam. They let you do a search for free then tell you they have more information if you pay a subscription. Then, after you purchase a subscription they simply say "There is no more information on your search".
It is a ROTTEN BUNCH OF LIARS. Then they simply tell you "we don't guarantee results" BUT they tell you they DO have information if you just pay for subscription but then they DON'T!

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Nissare
, US
Jun 07, 2012 3:38 am EDT

The reason I purchased a membership is that my spouse of ten years was listed as having a dating website in the non premium section; however there where no dating sites displayed in the premium search. I have since contacted them and they have not offered a refund but promised to look into it. It is my opinion that the site prays on the insecurities of people for profit. In the user agreement it states that spokeo can not guarantee the accuracy of information presented in the search, this information was in and advertisement and was not substantiated. Imagine the stress of suspecting your spouse of cheating. Some of the information provided included a home value in excess of 800k, the home is valued at closer to 125k.

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10:25 am EDT
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Spokeo personal information and wrong information

Spokeo has my name, where I live, what I do for a living and some wrong information for others to see.

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disgusted by Spokeo
ripoff, US
May 02, 2010 9:09 pm EDT

Spokeo states incorrect information about every person I entered for a search. I could not believe all of the misleading information that they are providing. They HAVE TO BE STOPPED from posting private information.

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M
8:35 pm EDT
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Spokeo personal info

This site has personal information on it that I would like others to get there hands on.
They have a link you can push to delete your information from the site and I have tried repeatedly to do so and cant get it to work. I have many friends on facebook that have tried as well and cant delete their information either.
I did send an email to their customer service reps and still have heard nothing back.
I have recently gotten divorced and moved because of domestic situation in the house and I do not want my ex husband to be able to find me.
Please help. This seems almost against the law that they can sell my information on the internet.
I thank you for your time and attention to the matter.

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TJ632
, US
Apr 04, 2011 8:15 pm EDT

Brenda, it is gone now but there are other sites who have personal info on the Search even. I looked for my my name
my wife's name and our names came up along with age and our city and state. Good thing we are moving.

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Thomas Jurkovac
North Port, US
Jan 18, 2011 11:25 pm EST

I cannot get mine removed either and I followed the directions. I don't like my address and pone number
up there for everyone to see. How can they get your cell phone numbers anyway? What right do these
people have putting your info up there if you did not do it yourself anyway? There should be a law
about this, perhaps I should email the White House.

ComplaintsBoard
M
8:03 am EDT
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Spokeo spokeo deception

Just think about it. They sell you an unethical service (cyber-stalking), and you expect them to ethical themselves? I have a nice bridge to sell you.

Don't be fooled. You will not be able to stop them from illegally charging your credit card until you cancel that credit card. They have the credit card dispute departments wrapped around their finger with their deceptively-worded fine print.

You will lose time, money, and your peace of mind.

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christine goss
Jacksonville, US
Sep 26, 2010 2:16 am EDT

i was charged 14.85 fromspokeo on8-16-2010. i did not receive a report or any info on my friend

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Resonja
Oakland, US
Jan 29, 2011 12:52 am EST

RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF
RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF
RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF
RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF RIPOFF

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Libbe DC
Shady, US
Nov 22, 2010 1:08 pm EST

Call your Congressional and Senate Offices, and ask to speak with the legislative assistant who handles internet privacy. Explain the issues, and direct them to the website to look for their own information. The FTC needs to be asked to investigate them for their failure to comply with federal privacy opt-out programs. Their email option is a scam. The email never arrives. Federal policymakers can test the duality easily by using their own government addresses (which Spokeo claims to remove on a 'priority" basis) and personal emails. Should be one heck of a hearing in DC. Would love someone like Ron Wyden to get his teeth into this. If anyone starts a class action suit against Spokeo, please post here. Would be happy to join it too!

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Harrison Tang Is A Criminal
, US
Apr 11, 2010 8:46 pm EDT

If you've got a credit fraud claim against them, or if they're posting pics of your kids, or if you're being harassed or stalked or blackmailed by people viewing your results, call the local police in Pasadena, where Spokeo Inc. is based: http://ww2.cityofpasadena.net/police/contactUs.asp (You might note that the chief of police's home phone number and address are available on Spokeo. As are his wife's or daughter's. And the mayor's.)

You should also report any internet harassment to the local office of the FBI: http://www.fbi.gov/contact/fo/fo.htm

Even if you're not being harassed, stalked, blackmailed, or bullied (yet), you can still file a complaint with the California Office of Privacy Protection: http://www.privacy.ca.gov/contact_us.htm

And with the FTC: https://www.ftccomplaintassistant.gov/

And, if you've got photos showing up on the site, e-mail abuse@dyndns.com to complain about the copyright infringement. (dyndns.com is the ISP, so they should want to investigate claims that somebody using their network is infringing your copyrights.)

Also contact Facebook at http://www.facebook.com/help/contact.php?show_form=privacy_settings_feedback to let them know that Spokeo has been harvesting personal data from Facebook, in blatant violation of Facebook's policies.

You can also click the little "Block / Report Person" link on the CEO's own personal facebook page, and ask facebook to ban him from the site for selling your info on the internet for profit. That's over here: http://www.facebook.com/man4prez

You can do the same thing on Friendster, at http://profiles.friendster.com/thedoodinthedood, by scrolling all the way down to the bottom of the page and clicking the "Report" link (which has an option to report people for using your photos or harassing you).

And you can click the "Report Abuse" link at the bottom of his myspace page at http://www.myspace.com/139118283

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zaxeez
Burlington, US
Apr 10, 2010 12:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Let's find Mr Harrison Tang the founder and let him know how we feel about his website

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jpv626
San Francisco, US
Apr 06, 2010 12:03 am EDT
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Is there no way to put a stop to spokeo?
They are deceptive and invasive etc.

ComplaintsBoard
A
8:44 am EDT
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Spokeo billing nightmare

Do not give your credit card number to Spokeo. They will bill it, bill it again, and keep billing it till you cancel your credit card. Your credit card company will take seriously Spokeo's contention that they have the right to keep billing you because they provide a "service." Think about it. It's tantamount to saying they have the right to steal because they want to.

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A
Angela Lietz
, US
Jan 01, 2021 11:12 pm EST

Same here! I’m calling my bank tomorrow, I hope Chase will help me. Total scam. Beware!

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Spokeo
Jan 04, 2021 12:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Angela:

I received your complaint to the ComplaintsBoard.com page for Spokeo, on January 1, 2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.

If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.

Thanks
-Spokeo Customer Care

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K Alemany
, US
Jun 02, 2016 10:16 am EDT

Totally Agree with complaint! Same thing happened to me, charging my debit card over & over again. The response from Spokeo is bogus! I have received a new card w/ different 3 digit CVS code & was recently charged again.

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InstantKarma
, US
Jan 31, 2016 5:54 am EST

Spokeo did the same thing to me. I never contacted them. They had numerous charges within the same month from several email addresses. I intend to pursue this under federal and state law, in a court of competent jurisdiction, whether that be civil or whatever., They need to be stopped. They are harming people. Would love to subpoena their books. I would consider bringing a class action suit IF warranted.

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Jayakrishnan Nair
, SA
Nov 05, 2013 9:51 am EST

they started charging me 19.95$ every month. This was the first time I heard of SPOKEO. I never visited their site before this. They are stealing card information from third party. I have credit card statement with their phone number to validate my claim.

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jpv626
San Francisco, US
Apr 06, 2010 12:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I only discovered spokeo when a friend told about 7 of us about it last Saturday. They are outrageous in their postings of address locations, photos, credit information, religious affiliation, etc.
Is it possible to take them to court in a class action suit?

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9:20 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Spokeo - deceptive advertising and ripoff

A newish service out there that takes your email address and shoots it to anyone who is in your contact list with messages — no matter how old those contacts are! As I havent had my own computer since fall since the little lappie gave out I have been using someone else's unit First off this spokeo thing grabs your contact list which I have connected...

Read full review of Spokeo and 61 comments

Spokeo Customer Reviews Overview

Spokeo is a search engine geared towards aggregating and organizing vast amounts of data from various public sources. It provides users with the ability to look up information on individuals, such as contact details, social media profiles, criminal records, and more. The service is designed to help with finding people, conducting background checks, or researching contact information. Spokeo aims to offer a platform that simplifies the process of finding and verifying personal information through a subscription-based model.

Spokeo In-depth Review

In summary: Spokeo is a people search engine that offers a variety of services aimed at helping users find and reconnect with others, as well as verify personal information. It provides a user-friendly platform with a range of subscription plans, although the accuracy of the information can vary. Spokeo takes privacy seriously, offering an opt-out process for those who do not wish to be listed. While it faces stiff competition, its unique features and commitment to corporate responsibility make it a noteworthy option in the market.

Overview of Spokeo: Spokeo is a search engine designed to aggregate and organize data about individuals from various public sources. It aims to simplify the process of finding information about people, whether it's for reconnecting with old friends, verifying identities, or researching backgrounds.

Services Offered: Spokeo provides services such as reverse phone lookups, email searches, name searches, and address searches. It also offers social media search capabilities, allowing users to find profiles across various platforms.

Accuracy of Information: The accuracy of Spokeo's information can be hit or miss. While many users report finding accurate and up-to-date information, others have encountered outdated or incorrect data. This variability is often due to the reliance on public records and third-party sources.

Ease of Use: Spokeo's website is straightforward and easy to navigate. Users can quickly perform searches with minimal effort, and the interface is designed to be intuitive for individuals of all tech-savviness levels.

Subscription Plans and Pricing: Spokeo offers various subscription plans that cater to different needs and budgets. Pricing is competitive, with options for monthly subscriptions or more extended periods. Users should be aware that some services may require additional fees.

Customer Support and Service: Customer support is available through email and phone. The response times are generally reasonable, and the support team is known for being helpful and courteous.

Privacy and Security Measures: Spokeo takes privacy and security seriously, employing measures to protect user data and ensure the confidentiality of searches. However, as with any service that deals with personal information, users should be aware of the potential risks.

User Feedback and Testimonials: User feedback for Spokeo is mixed. Some testimonials praise the service for its helpfulness in finding lost contacts or verifying information, while others criticize it for inaccuracies or privacy concerns.

Data Sources and Reliability: Spokeo gathers data from public records, social networks, and third-party sources. The reliability of this data depends on the accuracy and timeliness of these sources, which can vary widely.

Mobile App and Website Functionality: Spokeo's mobile app and website are both functional and user-friendly, offering a seamless experience for users on the go. The app is available on both iOS and Android platforms.

Opt-Out Process: Spokeo provides an opt-out process for individuals who do not want their information listed on the site. The process is straightforward and can be completed online, but it may take some time for the information to be removed completely.

Comparison with Competitors: Compared to its competitors, Spokeo offers a similar range of services but stands out with its user interface and additional features like social media searches. However, competitors may have an edge in terms of the accuracy of their data.

Use Cases and Effectiveness: Spokeo is effective for a variety of use cases, including finding lost contacts, verifying online sellers, or researching individuals for safety reasons. Its effectiveness is contingent on the accuracy of the data provided.

Additional Features and Tools: Beyond basic searches, Spokeo offers additional tools such as a neighborhood search feature, which can provide insights into demographics, property values, and area safety.

Corporate Responsibility and Ethics: Spokeo demonstrates a commitment to corporate responsibility by participating in community service and philanthropy. The company also adheres to ethical data practices, although the nature of its business raises inherent privacy concerns.

Final Verdict and Recommendations: Spokeo is a useful tool for those looking to find or verify personal information. While users should be cautious of potential inaccuracies, the service's ease of use and additional features make it a valuable resource. We recommend trying Spokeo with an awareness of its limitations and a consideration for privacy implications.

How to file a complaint about Spokeo?

Here is the guide on how to file a complaint or review about Spokeo on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Spokeo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Spokeo. Include key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about Spokeo on ComplaintsBoard.com.

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