SpiritShop reviews & complaints 23
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customer service order email response refund website company shipping experience purchase quality color disappointed recommend picture size disaster shirt customers embroideryNewest SpiritShop reviews & complaints
Not receiving an item and the monogram looks like a person had no idea what they were doing
I order 3 zipper shirts and 3 shorts I received two shorts only and one of the shirts logo is unrecognizable. I have sent numerous calls and letters asking for assistance to date I have received no response from this company!
Desired outcome: Either provide my money back or product
product not as described and no return policy
I ordered a customized sweatshirt on October 23, 2018. The first sweatshirt came with a stain and singed areas, the lettering was way too small, too high on chest and wrong color. I had to approve a mock up when ordering so I assumed I was getting a sweatshirt that looked like the image on the order page. Luckily I thought to take a screen shot so I forwarded that to customer service. They did send another sweatshirt, and although it wasn't singed and didn't have stain, the lettering was exactly the same...too small, too high and pinkish color instead of red. When I reached out again (with photos) I was told they didn't have a return policy and that the image on order form wouldn't necessarily be what you get. So I don't get my money back nor do have a sweatshirt to give as a gift as intended.
Wrong color
I have purchased two hats from www.spiritshop.com for me and my brother. When my order arrived one hat was incorrect, the color was wrong. When I contacted customer service they told that they have different vendors so that was why hats were in different colors. I never expected this to happen because they have only one color on their website. Then I asked them what am I suppose to do now and they told me to keep the hat. Just a waste of money, I'm very disappointed.
Our item arrived with the wrong School Name on it. I expect an exchange with the correct information.
SpiritShop Customer Reviews Overview
Customers appreciate the wide selection of customizable items available on the website, including t-shirts, sweatshirts, hats, and bags. They also appreciate the ability to personalize their items with logos, names, and other designs. Many reviewers note that the customization process is easy and straightforward, and that the finished products look great.
In addition to the quality of the products, customers also praise the excellent customer service provided by SpiritShop. Reviewers note that the company is responsive to inquiries and concerns, and that they go above and beyond to ensure customer satisfaction. Many customers also appreciate the fast turnaround time for orders, with many receiving their items within a week of placing their order.
Overall, SpiritShop is highly recommended by customers who appreciate the quality of the products, the ease of ordering, and the excellent customer service. Whether you're looking for custom apparel for your school, team, or organization, SpiritShop is a great choice.
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