SpiritShop
Reviews and Complaints

I gotta say, I was pretty disappointed with my experience with SpiritShop. I ordered a shirt from them and when it arrived, it was way smaller than the size they had posted on their website. I was pretty bummed out, but I figured I'd just call customer service and get a replacement.

Well, let me tell you, that was easier said than done. When I called, the person on the other end of the line told me to take a picture of the tag and take measurements of the shirt and email it to them. I did that, but then a few days later, they responded asking for pictures with the tape measure in the photos. I was like, okay, sure, I can do that.

But then a few more days passed and they asked for even better photos with the entire front of the shirt with the tape measure. I mean, come on, how much more specific can you get? And even if I did take a picture like that, you wouldn't even be able to read the tape measure if I panned out on the photo.

It's been over two weeks now and I still haven't gotten a resolution. I spent $77.00 on my order and I feel like I've just been given the runaround. Honestly, I wouldn't recommend ordering from SpiritShop. Save yourself the hassle and find another site to order from.

I ordered two shirts from SpiritShop on December 7th, hoping to get them in time for Christmas. Unfortunately, as of December 26th, I still haven't received either shirt. I reached out to their customer service team on December 19th to inquire about the delay and explain that these were intended as Christmas gifts. Their response was not very helpful, as they simply told me that delivery was "guaranteed by Christmas Eve" and that they would upgrade my shipping. I was hopeful that this would solve the problem, but it turned out to be a lie.

On December 21st, I received an impersonal email from SpiritShop informing me that one of my items was "out of stock" and that my order had been canceled. This was incredibly frustrating, as it came just two days after they had guaranteed delivery. To make matters worse, this happened on the Friday before Christmas, leaving me with no time to find a replacement gift.

To add insult to injury, I still haven't received my refund for the canceled item, and the second item that wasn't canceled still hasn't arrived. It's been 2 1/2 weeks since I placed my order, and I'm extremely disappointed with the service I've received from SpiritShop. I would not recommend ordering from them, as there are plenty of other online companies that offer similar products and better customer service.

I gotta say, I wouldn't recommend SpiritShop to anyone. My school's soccer team ordered jackets from them, and let me tell you, it was a total disaster. We specifically wanted black jackets, but when we got them yesterday, 20 of them were dark blue and only two were black. What a mess! And to make matters worse, the stitching on them was just terrible.

So, I called their customer service line, and let me tell you, it was a nightmare. I got shot down three times before finally getting through to an older lady who hung up on me after I asked to speak to the manager. I mean, come on!

After two hours of explaining the mistake they made, they finally offered us 50% off our next order. Like, seriously? That doesn't even fix the problem they created! We're out a grand from our fundraising efforts, and now we have to come up with another $500 for another 50/50 shot at getting the right jackets we originally ordered.

Honestly, I don't know how they stay in business with such terrible customer service and quality control. Do yourself a favor and steer clear of SpiritShop.

I gotta tell ya, I had a pretty bad experience with SpiritShop. I was tryna get a jersey for my little man, who's only 8 years old. I called and emailed them to make sure I was gettin' the right size, and they told me he needed a youth medium. So I ordered it up and when it came, it was HUGE! Like, way too big for him.

I sent 'em a picture and an email to show 'em that their size chart was all messed up. But they didn't wanna do nothin' about it at first. They said all sales were final, like that was supposed to make me feel better. But I kept pushin' and finally they offered me a 50% discount on a new jersey, plus a discount on shipping. Like, why should I have to pay anything for their mistake?

I asked to talk to a manager and finally got through to one. But she wasn't very nice and just kept sayin' the same thing about all sales bein' final. She said the discount was a "gift" or somethin'. I don't know about you, but I don't think a discount is a gift when it's 'cause they messed up in the first place.

Anyway, I'm never orderin' from SpiritShop again and I'm tellin' everyone in my community not to either. They need to get their act together and start takin' responsibility for their mistakes.

I had a pretty frustrating experience with SpiritShop.com. I ordered two custom print jerseys and a football logo shirt for a Friday night football game. I paid an extra $20 for 2-day shipping on a Monday, thinking that would be enough time to get my order by the end of the week. But boy was I wrong!

I waited and waited, but my order didn't arrive. I got a shipping notice, but it didn't have any information in it. So I finally decided to contact them to see what was going on. And wouldn't you know it, my order magically shipped after I contacted them. But it still took 13 days from the day I made my purchase to get my order.

When I asked them what was up with the shipping, they pointed me to some language buried in their shipping descriptions online. Basically, they said they're not responsible for any timing issues because they may not feel like working hard enough to get orders out on time. I was pretty upset that I paid for 2-day shipping and got my order after 13 days, and they didn't even apologize.

I don't think I'll be using SpiritShop.com again. I'll definitely be looking for another custom printing site next time. It's a shame, because I really liked the jerseys and shirt I ordered. But I can't deal with unreliable shipping and poor customer service.

I recently made a purchase on SpiritShop.com for my son's baseball team. I ordered a hat and visor with his name, number, and school's name on them. I specifically chose the color "red" for both items. However, when I received my order, I noticed that the visor was indeed red, but the hat was a darker shade of red. I was not happy with this discrepancy, so I decided to call their customer service department to request a replacement.

I spoke with two representatives, Antoinette and Kaitlin, who both informed me that they do not replace hats. They explained that different vendors have different shades of red, and that I should have known this because it was stated in the fine print that my items were coming from different vendors. I was frustrated because I was not aware that different vendors meant different shades of red. Even though the website only showed one shade of red, they did not inform me that there was a range of shades available.

I asked them how I was supposed to know that different vendors meant different shades of red, and they did not have a clear answer for me. I felt like they were not being helpful or understanding of my situation. I was extremely disappointed and unhappy with the outcome of my purchase.

Overall, my experience with SpiritShop.com was not a positive one. I would caution others to be aware of the possibility of different shades of colors when ordering from this website. The customer service department was not helpful in resolving my issue, and I was left feeling frustrated and dissatisfied with my purchase.

So, we decided to try out SpiritShop for our school's merchandise needs. We were excited to have an online store where our students and faculty could easily purchase items with our school's logo. However, we made a mistake when uploading our logos and forgot to check the box for embroidery. This mistake was only discovered when a customer ordered an embroidery item and received a fleece with no logo. We immediately tried to correct the mistake, but we have been receiving an error message for several weeks now. We have reached out to Spirit Shop multiple times, but we have not received any response from them. This has been a frustrating experience for us, and we are disappointed with the lack of customer service from Spirit Shop.

In addition to the issue with our logos, we also noticed some security concerns with Spirit Shop's website. We were able to access the sales data for the month of December, which is concerning. As a graphic designer who works for one school, I should not have access to their financial data. We hope that Spirit Shop takes these security concerns seriously and takes steps to improve their website's security.

Overall, our experience with SpiritShop has been disappointing. We had high hopes for their online store, but the lack of customer service and security concerns have left us feeling frustrated. We hope that they can address these issues and improve their services in the future.

I gotta say, I'm pretty disappointed with my recent purchase from SpiritShop. I didn't do my research beforehand and now I'm regretting it. If you're thinking about buying anything from this company, I'd advise you to think twice.

I ordered a couple of hats from them and when they arrived, I was pretty disappointed with the quality. The workmanship was cheap and shoddy, and to make matters worse, both hats came with embroidery "backing" that made them uncomfortable to wear. The pom pom hat wasn't too bad since it folds over, but the beanie I ordered for my husband had an uncomfortable embroidery backing that would sit right on his forehead.

When I contacted the company about this issue, I was pretty surprised by their response. They basically told me that embroidery backing is used to stabilize the fabric so it doesn't bunch up when stitched. They said I could trim it if I wanted, but they wouldn't replace or refund the hats since there was no error on their part. I mean, come on, isn't that what I paid them to do in the first place?

Overall, I wouldn't recommend SpiritShop to anyone. The quality of their products is subpar and their customer service leaves a lot to be desired. Save yourself the trouble and shop elsewhere.

So, I just wanted to give y'all an update on my experience with SpiritShop. I finally got my shirts, but unfortunately, one of them had not one, but two big holes in it. And to top it off, it looked like it had been worn before! Not cool, SpiritShop.

Now, let me tell you about my ordering experience. I spent almost $100 on shirts and when they arrived, they seemed okay. A week later, I decided I wanted to order a couple more shirts, but then I realized I couldn't afford it at the moment. So, I quickly emailed SpiritShop to cancel my order. But guess what? Within minutes of my email, I got a confirmation that my order had already shipped! What the heck, SpiritShop?!

To make matters worse, my order was a custom one with several different items and designs. I waited and waited for a response from SpiritShop, but it took a whole week for them to get back to me. And when they did, they told me that I had to cancel within an hour of placing my order. Um, excuse me? 1. That was not stated anywhere on the website. 2. It was less than 10 minutes when I emailed them. 3. The "shipped" email still shows waiting for receipt of product to be shipped and it's been over a week!

Honestly, I think SpiritShop is shady and they lie. I'm not sure if my products have even been sent yet. So, it's up to you if you want to take the risk and order from them. But from my experience, I wouldn't recommend it.

I put in my order on August 24th and paid a whopping $50 for overnight delivery. We needed the shirts for the first game of the season on August 31st. The website and order invoice said that production would take 5 business days and then there would be additional days for shipping. But, as it turns out, Friday isn't considered a business day at SpiritShop. So, the 5 day production clock starts on Monday. And then, to make matters worse, there was the Labor Day holiday. So, even though I paid extra for overnight delivery, the shirts won't arrive until Tuesday, September 4th. What a bummer!

So, I decided to call SpiritShop customer service (don't expect too much from them). I asked if they could refund my shipping cost to reflect the 5 day pony express rates. But, they refused. When I asked them to explain why Friday isn't a business day, they couldn't give me an answer. And when I pressed them for a refund or an explanation, they just hung up on me.

Honestly, I wouldn't recommend SpiritShop to anyone. If you're looking for spirit wear, I suggest checking out Kris Tee's or Flipdog Clothing instead. They seem to have better customer service and won't leave you hanging like SpiritShop did to me.

I order 3 zipper shirts and 3 shorts I received two shorts only and one of the shirts logo is unrecognizable. I have sent numerous calls and letters asking for assistance to date I have received no response from this company!

I ordered a customized sweatshirt on October 23, 2018. The first sweatshirt came with a stain and singed areas, the lettering was way too small, too high on chest and wrong color. I had to approve a mock up when ordering so I assumed I was getting a sweatshirt that looked like the image on the order page. Luckily I thought to take a screen shot so I forwarded that to customer service. They did send another sweatshirt, and although it wasn't singed and didn't have stain, the lettering was exactly the same...too small, too high and pinkish color instead of red. When I reached out again (with photos) I was told they didn't have a return policy and that the image on order form wouldn't necessarily be what you get. So I don't get my money back nor do have a sweatshirt to give as a gift as intended.

I have purchased two hats from www.spiritshop.com for me and my brother. When my order arrived one hat was incorrect, the color was wrong. When I contacted customer service they told that they have different vendors so that was why hats were in different colors. I never expected this to happen because they have only one color on their website. Then I asked them what am I suppose to do now and they told me to keep the hat. Just a waste of money, I'm very disappointed.