Spa De Soleil / Customer Complaint
Having seen another complaint on here about this company I felt compelled to write my own... I have been purchasing cosmetics for my business from this company for several years and I am now desperately seeking another supplier. Their so called customer service is awful - the staff hardly speak English and seem to be unable to write more than a one word email reply (if you are every lucky to get a reply).
Trying to get hold of certain people on the phone is a nightmare - their telephone system is worse than any I have encountered.
Orders take ages to be dispatched and their shipping costs are astronomical. Their packaging is absolutely terrible - horrible polystyrene loose fill chips all over the delivery van and the products every time. Special requests are completely ignored - don't bother trying to create a customer/supplier relationship with them.
They have also recently added a third extra to their product prices, even to long standing customers. The actual products are good however their glass pump bottles with a metal pump tend to rust after a few weeks.
Anyone on here with positive comments about this company obviously is working for them.