Spa de Soleil
Reviews and Complaints

In 2007, you arranged to purchase an oxygen machine, model 126Mp (the “Machine”) from our Client. As you have stated to our Client, you worked with the Machine daily since then and with the exception of a glass beaker which broke sometime in 2008, you have no problems with the machine.
Around mid-November 2009, when the Machine was no longer under warranty, you brought the Machine to our Client’s headquarters. You informed its staff that the Machine was no longer working and that you wanted it fixed that day. While our Client tried to fix the Machine, it was not possible as it required a replacement part which they did not have in stock. Ms. Revivo offered to order the part for you and replace it without any labor charges but you refused. In addition, while our Client’s technician has a set charge to service machines, in an attempt to work with you, our Client offered to reduce its charge from $350 to $150. In addition, they offered to order the part for you and replace it without any further labor charges. However, in response, you and your husband became irate and yelled at our Client’s staff.
Our Client still provides you with the same offer– should you wish to have the machine fixed, our Client will attempt to obtain this piston for you from its factory and our Client will have its technician install said piston in your machine. However, our Client reserves the right not to do business with any person who spreads defamatory statements regarding its products or its service. Should you wish to reference any instances, they are enclosed herewith (See Exhibit A).
Our Client informed us that in addition to the attached statements made by your daughter, you have proceeded to post a complaint on www.complaintsboard.com. Please understand that our Client takes such complaints seriously and defends against them rigorously. Our Client provided you with all the service it possibly could that day. Should you wish to continue to do business with our Client, you must remove any and all such false statements immediately.

FRAUDULENT SALES PRACTICES: owner Rena Revivo

I have been informed that this company either has the same people associated with or go under the following company names:

Stay away from the companies listed below:

Spa Manufacturer Direct
Itech Spa International
SDS Equipment
Reeve Imports
Reeve Lab
Ree've Lab
Spa de Soleil
Sun Spa (Los Angeles Calif.)

I have also been informed that this company either also has the same people associated with or go under the following company names:

Spa Manufacturer Direct
Itech Spa International
SDS Equipment
Reeve Imports
Reeve Lab
Spa de Soleil

SCAM ARTIST & FRAUDULENT PRACTICES: Rude, Bad customer service they even hang up on customers... Rena, the owner won't ship nor return the payment which I made to them in the amount of $2, 602.41 for various items & spa equipment that I ordered from them... I will peruse any avenue available so that this company is shut down if I don't get my money back or the merchandise shipped to me by next Wednesday, August 27, 2008... DON'T DO BUSINESS WITH THIS COMPANY! (DBA: Sun Spa, Spa De Soleil & Ree've Lab)

Dear Mr./Ms. Khabir:

Please be advised that I represent Spa De Soleil and that your direct contact with them is a violation of Rule 2-100 of the California Rules of Professional Conduct. Please direct all communications to me and cease any direct communication, whether by email, phone or fax, with any employee of Spa De Soleil immediately.

While I do not owe you an explanation of the circumstances of the case given the rude and harassing tone your email took with my client, I will nonetheless provide you with a brief explanation of my client’s position.

On November 9, 1999, March 14, 2000, May 22, 2000, June 21, 2000, August 1, 2000, January 4, 2001, and June 19, 2001, your client, Spa International, purchased from my client private label skincare items, Post Laser Cleanser and Toner, Post Laser Ultra Moisturizer and some essential oils. Given that your client represented to Spa De Soleil that it is a reseller of such goods, my client did not charge your client sales tax on the transactions, as permitted by the California Sales and Use Tax Regulations. However, as a reseller, your client has a duty to either report its resale number to my client so that it can in turn, report it to the Board of Equalization, or to pay taxes on the transaction. An XYZ letter requesting such information has been sent to your client every year since 2000 and as recently as January 2009 but your client did not provide a response nor did it offer to pay such taxes.

Spa International failed to perform its duty to report its resale number to the Board of Equalization for the transaction, or pay taxes on the transaction, and as such, the Board has charged my client for such taxes.

Given that your client is in default, we intend to pursue it for the amounts claimed by the Board of Equalization. We have all the documentation and invoices to prove our claim and we intend, and in fact, have the right, to pursue all legal options available to us. As such, your threats to report my client to, among other organizations, the Culver City Police Department, the U.S. Senators in Washington, the U.S. Congress, FBI, Department of Homeland Security, and the State of California Governor’s office, are UNJUSTIFIED.

Yes, this the worse Co. I so regret buying my equipment from them and I should have canceled the order from the start. They first shipped the wrong machine and a broken facial bed, which took them forever to replace.
Later, when I wanted to replace filters on my microderm machine they no longer made it and I have spend more money to replace the back canister to fit another filter what a nightmare. Not to mention that they lie and tell you they have mailed it they charged my credit card. Beware of this Company for they talk the talk But, never keep their word and you will go through hell trying to get anyone to return calls. Oh, and you always can find them at every beauty trade show. They make me sick and give a bad name to the industry.
DO NOT DO BUSINESS WITH THEM!

You get better service at the worst DMV... The writer of this comment was kind. I could add a mile long list after 14 years of doing business with Spa de Soleil. You wonder why not forget about this company : a few of the products are unique and could not find similar. Ironically, while on hold for ever you have to listen to the recording that braggs about the "VIP Service"...

A word of warning to the professional : DO NOT ever buy their equipment. It's the worst rubbish that can actually hurt your client
( Like the steamer spitting hot water, etc...)

Hello Mr. Negrete,

Our firm received a call from our client, Salon International .

Our client has informed us that a California Board of Equalization scam
aimed at extorting money out of salon owners is well underway.

This scam involves a call and a false claim that the salons's documents
are not in order.

The scam artist request a fax of corrected documents
along with thousands of dollars in fees, or your salon will be cited and
closed by the state board of Equalization. The salon owner is given 24
hours.

The calls are coming from Spa de Soleil, 10443 Arminita Street, Sun Valley
Ca. 91352. Phone number is [protected]. Onwer and party making the calls
is Ryna).

We have contacted the LAPD that handles the jurisdiction and made a report
[protected], Sgt. Ed Bookay).

Our firm contacted the Spa de Soleil and spoke to Ryna. We asked her to
cease and desist and direct any additional communications to our lobbying
firm. Ryna (owner)refused to listen. Ryna (owner) stated she is doing her
job.

We inquired if she is with the California Board of Equalization. Ryna said
she is a Board Member. We then asked Ryna to communicate to the Board of
Equaliztion that their contact with our client, using Ryna is very
inappropriate and the Board of Equalization communications must be in an
official capacity and on State Board of Equalization letter head.

Mr. Negrete, you work for one of the best State Senators and bar fair the
most effective. Honorable Alex Padilla was a strong advocate for the
constituents of Los Angeles during his years as council member and Council
President.

Please investigate this.

If any slalon owners are having any problems with this salon ( Spa de Soleil) on maters as mentioned
please contact State Senator Alex Padilla's [protected]) district director, Roberto Negrete at [protected].

You can also contact the LAPD in Sun Valley, CA. [protected].
Regards,

A.W.
Registered Federal Lobbyist

I agree. Rude, Bad customer service they even hang up on customers. Rena, the owner won't ship nor return the payment which I made to them in the amount of $2, 602.41 for various items & spa equipment that I ordered from them... I will persue any avenue available so that this company is shut down if I don't get my money back or the merchandise shipped to me by next next Wednesday, August 27, 2008... DON'T DO BUSINESS WITH THIS COMPANY ever!

I am about doing business with this Company, i am amazed

by the way they handle this issue, cant they fix this kind of situation before they escalate and loose business?

One good thing is that the products you said was very good,

but packaging was a disaster.mmmm having second taught!

Thanks.

At best, this vendor lacks professionalism nor common courtesy. The moment I spoke with their rep, there were so many red flags that I can’t ignore. If anyone has lost business from this company, I encourage you to take them to small claims court where you can file a lawsuit against them in California for up to $10,000 and they cannot bring their lawyers to bully you. You can also file a claim with your bank and credit card company for a charge back for orders that are faulty, defective, or payed services that were not satisfied. There are also state agencies that you can file a formal complaint against their business such as but not limited to your state’s SOS, (Secretary of State).

These guys have good products specially for acne, their dead sea minerals do wonders. Acne is known to run in families. The spots can range from blackheads and whiteheads which are often mild, to inflamed pus-filled pustules and cysts, which can be severe and long lasting and can lead to scarring. I f you have Acne keeping your skin clean is important to prevent new spots developing. Wash the affected area twice a day with Dead Sea Minerals twice a day, plus dead sea Cleanser three times a week, but do not scrub the skin too hard to avoid irritating it; also we suggest bi-weekly mud masks Although acne can’t be cured, it can be controlled with suggested minerals natural treatments.

I purchased Spa de Soleil Dead Sea Mineral Eye Cream -- supposedly hypoallergenic. I had a horrible reaction! My eyes are swollen and red. I look like a monster! I can't find out where to complain!

Alright everyone, I'm working with Spa de Soleil now and feel like we need to have a serious discussion here. First of all, as noticed, the last complaint here was from the very beginning of 2010, and the complaints were almost all concerning another company that was selling our equipment and that were causing problems with customers. There were also some rival spa-equipment companies that were astroturfing this site in order to make us look bad, which is part and parcel of why there were mentions of libel suits here.

Having said that, of course sometimes people have legitimate complaints, but any problems that people may experience have been mitigated, and I can assure you our products are not cheap. But I can go on all day about it, couldn't I? There's no reason for you to believe a word I have to say.

Instead, I'm going to offer my business email: jon [-at-] spadesoleil [-dot-] com (obviously replace the [-at-] and [-dot-] with the proper characters)

I will respond to any questions or concerns anyone has personally any business day. I will try to get back to you within an hour, but if I can't know that I will respond as quickly as possible.

Honestly, we're doing our best to build bridges here and make sure people understand that we are not the bad guys and that there have been a lot of misunderstandings. Even if you don't wish to purchase anything but just want to drop me a line, please do.

I'm here to listen and respond because we genuinely want to make things work well here. Thank you.

Sounds like you ALL need to get together and start a CLASS ACTION against this company...trust me it works...go to complaints.com.
Post your complaint there and OTHER complaintants can then email you, when the list gets long enough, start shopping for attorney. Easy Peesy

they are trying to take legal action against me, for pretty much stating how my transaction went with them...awful. Everyone beware.

Rena is so RUDE! Never in 12 years have I been treated with such disrespect!This company is not worried about the customer or the needs of the client. DO NOT ORDER FROM THEM!

I have to admit this company has a bit of a reputation problem I hear., . I would never buy anything again from them! Again that my opinion and experience.. oh what do you know Freedom of speech!

Spa De Soleil is TERRIBLE. They promise you the world and do everything they can to avoid fixing your problems. We bought a lot of product from them and it was terrible. We had several clients complain of ill effects with using their skin care products. When I attempted to return the product they said it was too late, and if I even wanted to return it they would charge me an outrageous restocking fee. There stuff is crap. Stay away from the stuff and stick with the reputable well established brands. As far as their equipment. Garbage. Most of it is mfg. in China and worked for a very short time. I can't get it fixed anywhere and ended up tossing it and taking the hit. The ultrasonic machine we bought never worked, and when I had it repaired they ended up charging me for replacement parts even though it was less then 1 year old. Forget buying anything from these idiots. They snowball you into buying a tonne of crap you can't use OR RETURN. They all model themselves after the head idiot: Rena. BBB is well aware of their tactics.

Regarding Spa De Soleil comment to Doreen DeStefano: Rena: You lie. Bring on the legal action!