[Resolved] Southbeach Dietdissatisfied with food and service/ charged my acct 2x

I tried your service . I hated it. Aside from the food being terrible . I only ordered one month to try it... when I tried it it was not good. I didn't request a refund for the food that came the first month even tho it is in the garbage. I should have known better but when I recieved the second charge on May 10 I was furious. I called customer service and they were very nice but insistent that I had asked for this to reoccur each month. NO WAY.. I explained to them that I would never have done that until I knew that the food was good and edible.. It was neither. I chalked the first month up as a loss but I will not accept this second charge. I spoke to 4 people.. they kept switching me to a different person and no one would even help me . They pretty much said TOO BAD!
I have never dealt with such an unprofessional company.
I asked to speak to someone above the manager and no one would do that either. I would like this resolved by crediting me back for the product. Come and get it ..its all yours. Please have someone call me or email me at your earliest convenience.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Updated by Bear1957, May 11, 2018

    After a complaint you have the nerve to also solicit for other products.

  • Updated by Bear1957, May 11, 2018


  • Hello,

    Thank you for taking the time to write your review. We are so sorry to hear about the negative experience you had and that you were charged for a second order that you did not want.

    At your earliest convenience, please send us an email at [protected] referencing your review and we will be more than happy to look into this further.

    We look forward to hearing from you!

    The South Beach Diet Consumer Experience Team

May 11, 2018

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