[Resolved] Southbeach Diet / cancellation fee not explained
I ordered the SouthBeach diet last month because I thought it would be convenient. I received the shipment very quickly but nowhere on the site did I receive a message or warning that if I discontinued my service I would be charged a $125 fee. I found out when I received an email that my automatic shipment was due to go out again and I called to stop it. The food is horrible so I decided I would just go back to food prepping myself and was very disappointed to find out I would have to pay South Beach even more money. What a waste.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
South Beach Diet's Response, Feb 20, 2018
Thank you for taking the time to write this review. We are very sorry for any confusion regarding our auto-delivery program.
We do have a standard fee for discontinuing auto-delivery prior to receiving the second order. When a customer signs up for automatic deliveries, they are given a special discount off of the retail value of the package for agreeing to receive at least two orders.
We do have one-time order options available, however, these do not receive the same discounts as our auto-delivery plans.
When a customer decides they do not want to take a second order, the $125 is charged to make up for the auto-delivery discount they received on the first order.
We sincerely apologize again for any confusion or inconvenience caused.
If you would like us to look into your account further, please feel free to send us an email to firstname.lastname@example.org mentioning this review. We wish you the best and hope you have a great evening!- The South Beach Diet Consumer Experience Team
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