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Sorbet Group / staff disorganised and running late with appointments

South Africa

I had a 10am bikini wax booked at your Paddocks branch today, 23rd Sept. It was busy when I arrived but nobody seemed to be in charge. My consultant was running late with her client, but nobody could tell me when she would be available. I waited 10 minutes and had to reschedule to Monday 25th. You need to instruct your staff not to book back to back appointments, and to leave some "wiggle room" between appointments. You have messed up my weekend, which has annoyed me intensely!
V Stevenson

Vi
Sep 23, 2017

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