[Resolved] Sono Bello / scam! stay away!
I agree, stay away from Sono Bello! I went there for a free consultation, and subsequently went for 2 other consultations with "real" plastic surgeons before selecting a doctor for my procedure. The experiences at the other two offices were different as night & day from the high pressure cheesy sales tactics at Sono Bello.
First of all, I was told at SB that I would not even meet the doctor until the day of surgery! That alone should be enough to make you run away. My consultation was with a saleswoman who has no medical training and frankly lied to me on many points (including volunteering that they have "never had a case of lidocaine toxicity" when in fact I learned later that they had - a woman had recently died after surgery at SB.)
There were so many other lies and half-truths, and a lot of pressure to put a deposit down right now to secure a spot, fully refundable up to 2 weeks before the procedure. Stupidly, I made the mistake of putting down a deposit only because of the full refund assurance, and some concern about scheduling - and when I called hours later that day to say the timing would not work and I wanted to cancel, I got put through the most unbelievable run-around for over a week before they finally did issue a refund. Very sleazy business practices.
Finally, you would think at least their pricing must be good, given that they are all about ramming as many people through their system as quickly as possible - but no, they actually wanted $7000 for a procedure that two other highly regarded surgeons offered for only $4000!
Do yourself a favor, maybe save your life, stay away from this place!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
LMS98004, I’m the director of patient care here at Sono Bello and I wanted to follow up with you regarding your post. I’m glad to hear your friend had a good experience with us and apologize that yours wasn’t better. All the doctors at Sono Bello are board certified physicians with excellent credentials but that doesn’t matter unless we can create a comfortable atmosphere for you. If you can help me with additional feedback I would appreciate it. You can reach me at [protected]@sonobello.com. Thank you.
Hello Spot, I’m the director of patient care here at Sono Bello and I hope you found a clinic you were comfortable with and had the procedure done. It sounds like we may have fallen down in a couple of areas during your experience with us and for that we are sorry. If you would be willing to give me more insight into your experience and what we can do to continually improve you can reach me at [protected]@sonobello.com.
Thank you for your comments. I’m the director of patient care here at Sono Bello and I would invite you to check us out for yourself. You are correct that there have been several negative complaints about our company. This is very unfortunate because to date we have had the privilege of performing over 4, 300 procedures. Although we aren’t happy that there have been some negative comments I can assure you that we’ll do everything we can to make sure each individuals experience is great. All of our doctors are board certified physicians and our entire staff works very hard to ensure the best outcomes for all our patients. I would be happy to facilitate a consultation if you would be interested in giving us a chance to earn your business. You can contact me at [protected]@sonobello.com.
Sono Bello Body Contour Centers Customer Care's Response, Jul 27, 2010
Sono Bello would like to address many of the online reviews regarding our procedures and practices. Please visit http://sonobello.com/open-reviews/ for more information.
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