Snuggie / Order misplaced/horrid customer service
Placed an order for a Snuggie on Feb 25. Their "buy-one-get-one" deal isn't so great when you discover shipping is $15.90 and this only AFTER you place your order. It nearly doubles the price of the order.
So, I waited until March 17 to check on the order status as I hadn't received a confirmation email, shipment - nothing. They have by far the most frustrating automated phone system EVER. One number routes to the other which kicks to you back to the first one.
Finally I found a human being at [protected] who verified for me everything the automated voices were telling me - my order wasn't in their system. No record of me. She said if there's a "delay" on the website during the ordering process the order just... disappears.
Good thing this wasn't a gift. I'm honestly relieved they can't find me. They can keep their Snuggie and their crappy business practices. Buy in a local Walgreens if you really need it. Oy vey Snuggie!
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