Sleep Better Store - www.sleepbetterstore.com
In the middle of September, 2007 - I went online and purchased (based on their "money back" guarantee a series 5,000 queen, pillow top, air mattress from this company. It arrived broken. The air would not stay in the chamber and each morning we woke up in a hole. Their "technician" kept telling us we didn't know "how to work the pump" - which really wasn't rocket science. After FIVE increasingly angry phone calls, they finally admitted they HAD had faulty products and maybe this was one of them and said they would send another mattress and for us to ship this one back to them. We did that. The second mattress arrived on October 1st. The second mattress, while it holds air, does not change settings. The firmness level stays the same whether it's on "extra hard" or "super soft". When I wrote them on Monday, October 22nd to say that we were unhappy with this mattress and simply wanted our money back - we were left a message on our answering machine in which their customer complaint department first, could not remember their own phone number, second: told us that we were no longer in our "30 day period" and finally suggested that "perhaps you can sell it on Ebay or something, it's no longer our problem - it's yours". We kept the message, just in case.