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Sleep Better Store / Store will keep you from ever sleeping again!

1 United States Review updated:

Sleep Better Store - www.sleepbetterstore.com

In the middle of September, 2007 - I went online and purchased (based on their "money back" guarantee a series 5,000 queen, pillow top, air mattress from this company. It arrived broken. The air would not stay in the chamber and each morning we woke up in a hole. Their "technician" kept telling us we didn't know "how to work the pump" - which really wasn't rocket science. After FIVE increasingly angry phone calls, they finally admitted they HAD had faulty products and maybe this was one of them and said they would send another mattress and for us to ship this one back to them. We did that. The second mattress arrived on October 1st. The second mattress, while it holds air, does not change settings. The firmness level stays the same whether it's on "extra hard" or "super soft". When I wrote them on Monday, October 22nd to say that we were unhappy with this mattress and simply wanted our money back - we were left a message on our answering machine in which their customer complaint department first, could not remember their own phone number, second: told us that we were no longer in our "30 day period" and finally suggested that "perhaps you can sell it on Ebay or something, it's no longer our problem - it's yours". We kept the message, just in case.

Va
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Comments

  • Sl
      15th of May, 2009
    0 Votes

    Yes, you will never sleep again, they refuse to refund or give the 30 day guarantee, along with keeping you from returning your bed within the 30 days, by prolonging any response then refusing any contact. Clearly they have no guarantee and should be shut down for false cliams. DONT BUY FROM THEM..

  • Je
      10th of Feb, 2011
    0 Votes

    As a sleepbetterstore.com customer service representative I want to write that we have a longer 90 day sleep trial and are a Texas based company (not the California company written above). We value all our customers! Any customer that has any question with their bed we respond immediately. We try to trouble shoot by asking our customer's to do some tests for us- if they do the tests we are able to correct it by phone or send any part within 1 business day. If there is any problem at all we will help to get the bed working perfectly. We test all our parts before shipping- and we rarely have any service issues. Our customer's have 90 days to decide if the bed is right for them. We stand behind our products -if a customer wishes to return for any reason we pay for the return shipping. We would not be able to offer the free shipping both ways if we did not have a great product. I think we are the only company that offers free return shipping on the adjustable air beds.

  • Je
      10th of Feb, 2011
    0 Votes

    As a sleepbetterstore.com customer service representative I want to write that we have a longer 90 day sleep trial. We value all our customer's! Any customer that has a question with their bed we respond immediately. We try to trouble shoot by asking a few questions and to do some trouble shooting tests for us- if they do the tests we are able to correct by phone or send any part within 1 business day. We will help to get any bed working perfectly at the best comfort number setting for them. We test all our parts before shipping- and we rarely have any service issues. Our customer's have 90 days to decide if the bed is right for them and because we stand behind our products- if they wish to return for any reason we pay for the return shipping. We would not be able to offer the free shipping both ways if we did not have a great product.

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