SUBMIT A COMPLAINT

Singtelhome internet broadband

1
D Nov 14, 2017

Date: 15 November, 2017
My Singtel Acct No. - [protected]

Incident :
Before the end of my broadband contract, I specifically let the customer representative from Singtel know that I do not want to continue the connection. In spite of that the connection has been left active and I have been billed for 1 month after my contract is over.
Now when I complain the customer representative from Singtel simply told me that I was told to terminate my connection and they can only do that now on my request. So I failed to understand which part of "...I do not want to continue.." the earlier customer executive failed to understand.

Resolution requested:
I am requesting a full waiver of this monthly charge, since I have not been using the connection at all. And I do not find a reason to be cheated out of my money for nothing by Singtel.

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