Simply Lobsters’s earns a 5.0-star rating from 0 reviews and 2 complaints, showing that the majority of seafood enthusiasts are exceptionally satisfied with their purchases.
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Horrible Service
We ordered a half dozen lobsters to be delivered overnight. On the afternoon they were supposed to be delivered, we received a call that they never got packaged or delivered and would it be okay to be delivered tomorrow. I very nicely explained to the woman that I was extremely disappointed because I had planned a very special dinner party that evening and now had to call people to cancel and/or reschedule and wanted to speak with a manager. She had the owner, Don, call me who was BY FAR the worst and rudest owner/manager/customer service rep I've EVER spoken to. Instead of apologizing that they had royally screwed up my order, he accusingly told me that I did not place my order by the 2pm deadline for overnight delivery. When I read to him directly from my email confirmation that indeed I had the order in by 1:02pm (and offered to forward him the email confirmation), that apparently wasn't good enough. I simply requested that they reverse the shipping charges (a mere $32 or so) to cover my embarrassment and inconvenience of having to cancel my dinner party and he VERY rudely told me that he "would see" after getting back to his office and that he didn't "feel he needed to compensate me in any way." This was shocking to hear from ANY manager, but when I read on the website that he was the owner, I couldn't believe that he was even still in business. $32 is nothing to save a customer and avoid negative feelings. But I can assure anyone reading this that I will NEVER purchase from them again, will tell everyone I know to avoid this company and write a negative review wherever I can. He doesn't deserve to be in business.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Poor service
I received frozen lobster tails as a gift. Decised to have them for New Year's dinner. Cooked them according to instructions. One tail was fine, but my wife's was mealy and awful. I called after the weekend. Spoke with the owner, who treated me like a jerk. Refused to send a tail to replace the bad one. He explained that I should have called immediately at 8:00 PM New Year's Night (when we had our dinner) to get another tail. He accused ne of trying to scam ONE FRIGGIN' LOBSTER TAIL! I was also supposed to save the tail and MAIL IT BACK TO HIM. I explained that there were no instuctions on the packing material. He said I should have stopped our dinner, log onto their website, and call for instructions. I searched the website for instructions and still cannot find them. In short, there are no instructions to consumers on how to handle a situation like this, the OWNER refused to address the issue, treats his customers like a jers, and has some ###ic policy that requires customers to keep nasty rancid lobster in their home, package it, and drive it down to the post office. My recommendation is to use Live Lob. Never had a problem with them.
The complaint has been investigated and resolved to the customer's satisfaction.
Be careful when you deal with Simply Lobsters. I bought $200 lobsters for Valentine's Day, they were caught up in a snow event, arrived 4 days late. I refused to take them. They were returned to Simply Lobsters unopened. Simply Lobsters refused to refund my money. Too busy to sue them and/or UPS but wish I had. Spoke with management and they were unprofessional and rude. Look in your local area and pay the dollar or two extra for someone else to ship the lobsters to your local area and buy from them. Simply lobsters is simply not a good merchant. Avoid them at all cost.
I ordered 8 lobster tails. They came on time for Xmas party.
One lobster tail had green slime all over it. I threw it out. Another tail was discolored and I did cook it. Bad choice, it was bad.
I sent an email to the company asking what their refund policy is... Ha! I would have to return the bad lobsters for a refund... What? That's a joke.
The said that the green slime tail was fine and could have been rinsed off. Okay I'll give them that, I'm no expert. But the other tail was cook and was bad. They should have refunded me for the one tail.
So for $10, they get a negative review and lose a customer... Good business practice.
I have to echo very very poor customer service here! I ordered lobster for delivery Christmas eve day (for Christmas dinner). Perhaps I should have realized cutting it close but when I spoke to customer service when placing the order they assured me would be no problem with overnight shipping would arrive on time. Well it did not, and following day being Christmas no delivery either. When I called to get a refund I was also told I need to send the lobster back. The problem being, which I explained to very rude customer service agent, was that I was at a rented cabin and by the time I left Thursday afternoon (which is now two days after it was supposed to arrive) it still was not there, so there was no way for me to send it back. Again told rudely nothing they could do only refund shipping. No apologies that it did not arrive when it should have, not even a token offer of credit or discount off future orders for the inconvenience. Completely did not care when I said how unhappy I was about how they handled or that I would never be using them again. Beware when you order, they simply don't care about customer service or making customer happy.
Can't believe the owner of a company would actually respond with "Pls. don't hesitate to call us, rather than make something up". That is ignorance at it's finest.
Born and raised in ME and moved to Oregon 9 years ago. We're so lucky when a co-worker introduced us to SimplyLobsters. These guy really know their lobstah, and the customer service is outstanding. Miss home but not the lobstahs anymore. Thank you SimplyLobters!
Simply Lobsters Ruins Thanksgiving
after ordering for years from another site I order from simply lobsters and they do not ship my lobsters as they agreed to do. They have now ruined Thanksgiving for my family we can not continue our tradition with lobster for the holiday. I am thankful that i have a choice for my next lobster purchase and my choice will simply not be these guys.
Simply the best lobsters is what I can attest in the 3 times our family has ordered! On time, fresh and delicious. HIghly recommend Simplylobsters.com
simply Lobsters seem to have the best prices online. Quality has lived up to our family's expectations each time.
The got the most amazing operation. Very satisfied with the Fresh Lobsters I bought at their retail store. Highly recommended by locals.
Have purchased from Simply lobsters for 3 years straight, and enjoyed the Fresh Maine lobster meat they've sent to us on 4 occasions. Havn't gone anywhere since. They are a very helpful and delightful crew.
Is Simply Lobsters Legit?
Simply Lobsters earns a trustworthiness rating of 51%
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We found clear and detailed contact information for Simply Lobsters. The company provides a physical address, 2 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 100% of 2 negative reviews, Simply Lobsters is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Several mixed reviews for Simply Lobsters have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
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- We conducted a search on social media and found several negative reviews related to Simply Lobsters. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Simply Lobsters complaint handling
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Simply Lobsters Contacts
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Simply Lobsters phone numbers+1 (800) 796-3189+1 (800) 796-3189Click up if you have successfully reached Simply Lobsters by calling +1 (800) 796-3189 phone number 0 0 users reported that they have successfully reached Simply Lobsters by calling +1 (800) 796-3189 phone number Click down if you have unsuccessfully reached Simply Lobsters by calling +1 (800) 796-3189 phone number 0 0 users reported that they have UNsuccessfully reached Simply Lobsters by calling +1 (800) 796-3189 phone number+1 (207) 636-7799+1 (207) 636-7799Click up if you have successfully reached Simply Lobsters by calling +1 (207) 636-7799 phone number 0 0 users reported that they have successfully reached Simply Lobsters by calling +1 (207) 636-7799 phone number Click down if you have unsuccessfully reached Simply Lobsters by calling +1 (207) 636-7799 phone number 0 0 users reported that they have UNsuccessfully reached Simply Lobsters by calling +1 (207) 636-7799 phone number
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Simply Lobsters emailsinfo@simplylobsters.com100%Confidence score: 100%Support
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Simply Lobsters address1292 Lisbon St., Lewiston, Maine, 04240, United States
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Simply Lobsters social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Simply Lobsters contacts
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