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Silicon Solar / Bad customer service

1 2917 state hw 7Bainbridge, NY, United States Review updated:
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I purchased a solar fountain pump that was delivered not working, I called customer service and they said they do not take returns for 60 days.. then proceeded to tell me to take it apart (which I did not!) It is obvious the solar component is not working.. They now don't answer their phone calls.. ..Buyer beware.. Cancelled credit card transaction.

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  • Si
      25th of May, 2011
    0 Votes

    We are sorry that you have not been happy with our service, in an effort to reconcile any outstanding complaints against us, we wish for you to supply us with an invoice number and/or any other information for which we can formally identify you in our database. This is an attempt to authenticate you as an actual customer. If you can provide your invoice number or other identification that we could use to find you in our system to the following e-mail address reviews@siliconsolar.com, we will do our best to investigate and possibly compensate you for your negative experience. This will be on a per case basis of which compensation, if any, will be determined based on the history of the account. This is just one of the steps in which we are taking to reconcile complaints. We have taken many other steps such as instituting a new Return Policy that protects both the consumer and us to make the purchasing experience better. We have also created our own complaint/review site which is located at http://www.siliconsolar.com/silicon-solar-customer-satisfaction-guaranteed.php for customers to post negative or positive reviews of which we will constantly respond to. You will also be able to review our complaint vs customer history and see that we actually have a 99.8% customer satisfaction rate.

    Sincerely,
    Joshua Kenyon
    Managing Director

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