Convert Solar’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of renewable energy adopters are dissatisfied with solar installations.
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Solar
I had the company install solar panels on my roof. I have one panel that has not been working for a month. When you call it says to text and not call. I have been texting for over 30 days with no respons. I am about to stop paying because I am not receiving the full power from the solar that I'm charged for every day.
They finally texted me last week to let me know someone will come fix the panel. This is the second time this has happen to me (although they claim someone is monitoring the system). Until this day no one from the company has yet called me, (it is as if I'm dealing with teanagers and not a company, with their communication efforts). Panel is fixed but no mention about the cost occured by not having a fully functional solar unit, higher electric bill occured because of a not functioning unit, and the money I have lost for selling the overage solar connected (if I did).
Desired outcome: Refund if losses due to outage for over 30 days
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Is Convert Solar Legit?
Convert Solar earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Convert Solar. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Convert Solar has claimed the domain name for convert-solar.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Convert-solar.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Convert-solar.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- The website belonging to Convert Solar has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
About Convert Solar
Overview of Convert Solar complaint handling
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Convert Solar Contacts
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Convert Solar phone numbers(757) 447-6527(757) 447-6527Click up if you have successfully reached Convert Solar by calling (757) 447-6527 phone number 0 0 users reported that they have successfully reached Convert Solar by calling (757) 447-6527 phone number Click down if you have unsuccessfully reached Convert Solar by calling (757) 447-6527 phone number 0 0 users reported that they have UNsuccessfully reached Convert Solar by calling (757) 447-6527 phone number
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Convert Solar emailscontact@convert-solar.com100%Confidence score: 100%
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Convert Solar address5825 Ward Ct, Virginia Beach, Virginia, 23455, United States
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Convert Solar social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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This kind of service is absolutely unacceptable. You've been patient, but it's clear they aren't taking you seriously. Don’t tolerate this kind of treatment. Demand compensation for the downtime and insist on better communication moving forward. Keep pushing until you get what you deserve. Companies need to know they can't treat customers this way. Make your voice heard and don't back down until they make it right.