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signHome / Unsatisfactory after sales service

1 United States

For about a month and a half I was looking for a dining room table and finally found one at @Home living space in Melrose arch. After I have paid cash for it I was told that I have to wait a month for it to be delivered. On the 15 October I was contacted by @Home to say that they have received the table and that they will inspect it and deliver it in the next 10 working days. It was delivered on the 10th working day on the 29th. It was still unopened with the original staples on the box. It was never inspected and the legs of the table was broken. It was send back. On my inquiry on when I will receive a new table I was told that they will have to order a new one and that I will have to wait another 3 weeks. This isn't working for me. I would like a new table as well as an explanation why it wasn't inspected at first. I wanted to buy 6 Dining Room chairs to go with the table but have second thoughts now, after this incredible pathetic service. Could Head Office please come back to me?

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