Shopper Discounts And Rewards / No &opt in& only &opt out& in conditions after free offer pulls you in

England, Cheshire, United Kingdom Review updated:

When making a purchase from Argos, on line, a "pop up" appeared offering a loyalty discount. I believed this to be an Argos offer with discounts given on my orders - I did not realise it was from a different organisation, necessitating collecting vouchers, and submitting to Argos together with copies of receipts. As I live in an isolated community, one and a half hours drive plus a boat journey from any Argos store, this requirement meant that the discount scheme was not going to be much benefit to me. As all of the emails from Shopper Discounts and Rewards commence with the words "Benefit..." or "Members Benefit ...", and I don't want that sort of benefit, I did not bother reading them. Only now do I realise that having signed up to the Discounts offered, the offer was for Free Membership for one month only, and £10 a month taken from my Credit Card after that. Living away from home at present I did not see my Card statements, paying them off by D/D monthly, and the £10/month didn't significantly alter the expected totals. However, I did get the chance of seeing my latest statement and was alerted to the Shopper Discounts and Rewards having taken £10 this month, and when I checked, previous months. I fortunately kept the old emails and found a number to call and cancel. My complaints are 1) Shoppers Benefits and Discount do not make it clear that they are not connected with Argos when they "pop up", 2) that when the 30 days free Benefits expires not having been used the deal is not then automatically cancelled, 3) the Terms and Conditions which clarify that one has signed up for a 30 day free benefit only require one to "opt out" rather than "opt in" to continuing membership

Mar 14, 2013
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  • Ma
      Mar 15, 2013

    Hello Mrs. Martin:

    We are sorry if you did not realise that there was a charge for the Shopper Discounts & Rewards membership.

    We strive to make our membership offers as clear as possible so that consumers can make an educated decision about our membership programmes. The charge for the membership is clearly detailed at the top of the membership registration webpage and there are six mentions of the monthly charges on the registration page. The terms and conditions make it clear that the membership is free for the first 30 days so that you can try out the programme and after that it costs £10 per month. Fourteen days prior to the end of the free trial period we send each member an email. This email reminds the member that their free trial period will be ending and that they will be charged the monthly membership charge if they do not cancel their membership before the free trial period ends. We also send monthly emails to members while their membership is active to remind them of their membership and the programme benefits. Members can cancel their membership at any time.

    I hope this helps to address your query. If you would like me to provide you with more specific information on how you joined the Shopper Discounts & Rewards programme or if you need other assistance, please can contact me directly at [protected]

    Kind regards,
    Customer Service

    0 Votes
  • Gh
      Mar 22, 2013

    If you are interested in seeing the sign up page you would have been presented you can find an almost identical one here:
    Even if people don't read the full T's & C's you should at least read the short paragraph that's directly above the section where you put in your card details
    FYI don't put anything into that form as it'll sign you up for a policy

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