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Servis / Never buy from them

1 United Kingdom

Grrr I'm so angry.

I bought a Servis washer/drier six months ago. After one month it broke down. An engineer came round and and said he's have to order some parts. Two weeks later I called up and they told me that they had received one of them but were waiting on the other.

Forward four months and I called up last week (after weekly calls with them assuring me that they were still awaiting parts) and then last week they tell me that the engineer had been round in July and fixed the machine and closed off the call. So there's been three months where I've been told that they've been telling me that they're waiting for parts when the call was closed, three months of them weekly been promising to call me back and haven't.

I finally after 45 minutes on hold got put through to head office where their official line is, well send someone out this week but bascially we don't give a flying [censored], 5 months that my tenant has had to pay for a laundrette and 5 months of me looking like a bad landlord!

Va

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