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ScreenAid / bad products & customer service

1 Orlando, FL, United States Review updated:

I bought a replacement screen for my laptop and it came defective. It did not work. Before being able to return it, I had to borrow a second monitor to connect it to my laptop and take pictures of the defective screen and the working monitor to prove it was defective. I finally got the authorization to return it. I bought the second replacement screen and when it arrived, it was the wrong one, was not new, had a bubble-like defect and had to once again take pictures to send them for authorization for a refund. Only after spending over 1 1/2 hours on a online chat, waiting for no reply and opening a second chat did I finally get authorization for a refund. They told me to send the replacement screens by normal USPS but I am not falling for that trick since I read how the returns get lost so I sent my returns with a tracking number at my own expense. I urge all not to buy anything from screenaid.com. Be careful because I have read they go by several company names. I hope I can find a company that I can trust.

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Comments

  • Je
      7th of Dec, 2009
    0 Votes

    I too had a defective display, and had to take pictures... what kind of customer service is THAT?!

    BTW - ScreenAid.com is a sister site for YallStore.com

    AND

    A phone number FOR ScreenAid is: 845-228-8876
    A phone number FOR YallStore is: 646-233-3068

  • Uk
      18th of Dec, 2010
    0 Votes

    Hi, I faced the same problems. Where did you finally buy your screen (as I am very carefull now).

  • Ac
      3rd of Jun, 2016
    0 Votes
    ScreenAid - bad business
    affordable computer repair by dj
    North Carolina
    United States

    very uneducated with any product they may sell and thier products may come to you very badly packaged and broken or they might just send you incompatible junk that will not work regardless of what you do.
    Keeping in mind that yesssssss they have to check the problem first before they can help you, "even though you may have explained the problem and the way to resolve the problem to them already". They want to make you wait untill your warranty is up so they dont have to resolve your problem. In short and the bottom line is that this company will rip you off and not refund money or make product good. All reviews I have found on this company are very bad reviews.

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