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Santander Consumer USA / it's been four months since I pay off my car and it still shows on my credit

1 Pasadena, TX, United States

Back in october 2017 my car got flodded due to a hurricane in houston texas. My insurance covered most of the debt and i just payed for the difference. Im trying to buy a new car but im not getting approved because is showing that i still owe my old car with santarder consumer usa. When i called at the begining of november they told me the latest to have it removed from my credit was at begining of december. In january i checked my credit and it was still showing the debt. I called once againg and they told me they will have it fix to check again in a month. Today february the six, i call to make sure they were finxing and reporting to my credit that it was payed off and a very rude lady told me that there was nothing they could do and for me trying to send a letter to the office. Im so disappointed belive me im never getting a loan with them.

Feb 6, 2018

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