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Samsung India (CDMA Handsets) / etreme dejection from samsung max

1 India

I had bought the Samsung MAX the CDMA phone three months back and just after two and half months it troubled me with the severe problem and was sent to Banglore for the service and its been more than 1 month where the service status is static i.e. the problem is not resolved and it is very much discomfiting that there are a number of individuals I know in my office who are irritated with the Mobile phone and its service aspect.
It seems that the Samsung guys are not bothered about any customer satisfaction and care.
Is there any provision to sooth my crashed confidence in to SAMSUNG???
This is really very very irritating experience!

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