Samsung Electronics America — evaporator iced up
Samsung Refrigerator RS2534VQ. I have this model for a little over 3 years. Then the refrigerator temp indicator on the display panel start to The flash. Sources on the internet led to believe that the evaporator on the fridge side got iced up. I opened the panel and found that it was true. So I thawed the ice. This worked for two weeks. Then the problem shows up again. I called the executive customer support department and asked for a free replacement of the part Assy Cover Evap Ref. I wanted to get one for free for several reasons. 1) This part is faulty by design. Samsung modified the part as Jan 2007. They did not send out a recall because it's costly and it's not a life and death issue such as tires, or computer batteries that may cause fire. However I saw so many consumers on the Internet complaining about the same issue and nobody seemed to get help from Samsung. Secondly, I spent hours and hours researching the problem. Reno is a non-covered area and the closest technician comes from over a hundred miles away. I would have to pay the person $350 just to take a look without any guarantee the the problem will be fixed. I know pretty much what the problem now because I spent a lot of time researching the issue. I just need the replacement part. I believe Samsung owe me a free part for the time I spent and the spoiled food. However I was told by the customer service people that Samsung has no such a policy and I have to buy the part from a supplier. Or I can write to the top brass of Samsung and appeal to them. So I decide to write to them and I encourage all of you who got a crappy Samsung fridge to do the same. Here's the Samsung's president's address: Samsung Electronics America Office of the President 400 Valley Road Suite 201 Mount Arlington, NJ 07856.
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