Sainsbury's Supermarkets

It's almost been 7 months now, and still no sign of a "top cash back" after using Sainsbury's online groceries via topcashback.co.uk.

This website is enticing people into using Sainsbury's services/buying products by promising money back payments, but after 7 months, still nothing!

They claim they have a problem with Sainsbury's not paying you or something, this is none of my concern! I was supposed to get the cash back last year!

They state "we can only pass on cashback which we have received ourselves". And they think it gives them the right to avoid responsibility!?

They should get Sainsbury's to pay the money they owe or else stop advertising their services without users getting the cashback as promised! They should stop doing business with Sainsbury's if the supermarket chain refuses to pay! It is their responsibility to pay you, and then yours to pay the users!

They should also implement a system that shows to users which merchant is paying promptly and which isn't! This way, it would make Sainsbury's appear as a bad merchant and they would stop thinking they can trick us into using their services without being retributed for it.

This is called transparency, I shouldn't have to chase topcashback about the money I would promised to be paid back, they should tell the users of their website at all times what is going on with the cash they are supposed to get back! They are just not doing their job!

I'll keep waiting just to see how far Sainsbury's is willing to put topcashback and its users into an unjustifiable situation. But it is already clear that both topcashback.co.uk and Sainsbury's have lost quite a few clients. Same for other merchants who have been late like Sainsbury's is.

Once I get the cash back (in the next 5 years or so maybe? when they generate enough interest from the money we paid so they can pay the cash back?), I am very unlikely to use Sainsbury's online groceries service again, and even less likely to you topcashback.co.uk website! It should be called slowcashback.co.uk ... seriously! So who wins? No one. Not me, not topcashback and certainly not Sainsbury's reputation! Well done!

I advised Sainsbury’s of an address change back in September 2005, they failed to up-date my records. I consequently did not get any statements so received arrears letters to my new address and paid in December. In February I got numerous calls from their arrears department and letters (they still could not send me statements). They could send arrears letters but not send me statements. This caused some late payments marks on my credit history (their fault not mine). I got a letter in December apologising and saying they updated my address (but they had not). In March I still had a problem! They still sent me arrears letters when they knew they had a cheque! I am utterly dismayed by their lack of response to my complaints and still I hear nothing even when I write to the Chief Executive, he acknowledges the letter. His office say I will get a reply in 1 – 2 days as the case is being investigated. I have received nothing. I have never dealt with such a company in my whole life! Sainsbury’s say they have respect for the individual – you make up your own mind.