RushCard / customer service

Westmont, IL, United States Review updated:

I have been calling rushcard over a week a transaction was put threw twice on my account and I’ve called to dispute ! It’s over a month old and somebody is getting over ! When calling I get out on hold and keep getting told I need to wait on a dispute form that 4 different people say they’re sending and don’t ! I have been patient but I need my money back. I’m currently on hold again after speaking to a third agent who told me a supervisor was going to come on the line, I’ve been on hold so long music isn’t even playing ! This is the worst experience I’ve ever had ! Then the lady tells me she’s disputing the charge which is the wrong charge ! I’m furious right now literally want to speak to corporate or a legal representative at this point

Oct 18, 2017
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  • Mu
      Oct 23, 2017

    Corporate needs to put the reps back on the phone
    .you can't talk to a human. That is just extremely unprofessional. People don't play about their money. We don't have time or energy to play with the Voice automated system and you don't even give the people an option to speak to a csr

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