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Ruby Tuesday / service and product

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My husband and i usually go for lunch about once a week.. until now. Only reason i am writing is this is the 4th time in a row we have had bad service and food! This past time we got there at 11:40 and did not leave until 1:00!!! we were sat at the very back and i am guessing forgot about. we both ordered the smoky mtn chicken and when it came out you could tell it smelled off.. it was burnt to a crisp! Both of ours was inedible so we just ate our side item and sat for a very very long time to not have our drinks filled and apparently if you ask for the biscuits at the beginning they will NOT bring you them until after you finish your food!! There excuse is always it will be another 8 more minutes on the biscuits we just put them in the oven! So needless to say we never get out biscuits! For the past 4 times our visit has been awful and usually our wait time ends up being wayy too long and something has been messed up with our food also!! Our last visit was on December 1st at the simpsonville SC location and i do mean LAST!

Am
Dec 03, 2016

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