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Roxio / Toast / Obsolete Retail Product On Shelves

1 United States

4/2/09 I purchased Roxio Toast9 at Staples in NM. When I installed it, the Roxio update says that Roxio 10 is current. I called their "Customer dis-Service" department and they said I had to get a refund from Staples, Staples won't refund because it is the most current retail version and Roxio has not released Toast 10 to retail.

Roxio doesn't actually have customer service or support for Toast9 through retail so I filed an online ticket through customer dis-service. Their reply was a link to their site. (http://www.roxio.com/enu/support/service/cs_refund.html) ... I'll summarize:
If you buy direct from Roxio, you have 30 days (Maybe). If you buy anywhere else, you get no support or refunds.

Buyers beware. Roxio doesn't support their dealers or their customers. If you can find ANY other software solution besides Roxio, I would recommend you use that other vendor. You can't do any worse.

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