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RoundPoint Mortgage


beware! scams! thieves!

Complaint Rating:  82 % with 96 votes
82% 96
Contact information:
North Carolina, United States
Roundpoint mortgage is the absolute worst mortgage company out there. Beware!!! Their initial customer service is smooth and painless. This is how they reel you in. They are happy to give you a loan because their goal is to take your home from you. I was a customer of rpm. My loan adjusted and I applied for a workout. I'm employed and in good financial standing, but my mortgage became very costly. I got nothing but the run around for months. I kept paying my adjusted amount and was lied to for months. Ultimately, they told me to stop paying my mortgage so I can get a modification. Then they damaged my credit, tacked on incredible fees and sent a foreclosure letter. I spoke with 12 different people, from peon customer service reps to directors with authority to help me. Nothing but unfulfilled promises to correct my situation. All lies!!! No one answered or returned my calls. It's a huge fraudulent ring of scammers!!! Do not get fooled. They are dishonest, liars, thieves. They forced me to sell my home before they foreclosed so they can get paid off. Banks just want to make their money because they are at a loss with the mortgage mess. Rpm needs to be exposed and innocent consumers need to be aware.
Complaint comments Comments (49)    Updated: Complaint country United States Complaint category Mortgage Companies


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N  22nd of Dec, 2011 by    0 Votes
RPM only helps homeowners who are experiencing hardship. It seems by your post that you are well financially. They have other customers to serve that actually need the help instead of you who just wants a free ride and is bitter because you couldn't fool them. And if they didn't want to correct your credit that's your fault, you are the one who decided to stop paying what do you expect.
N  30th of Mar, 2012 by    0 Votes
Yes Mr above you are just like all these scammers are you believe that most people in difficulty bought their homes and could not afford them. Well I challenge you to pay for your trailer if you dont get paid yourself.

Show some respect to the guy FOR ONCE and learn just how these and thousands of others including European COUNTRIES were deceived with the credit default swaps sold to other countries they were duped too.
N  20th of Aug, 2017 by    0 Votes
@Onewhatreallyknowswhatswhat SNIFF
N  27th of Jul, 2012 by    0 Votes
Uh, oh. John Michael Kane must be an employee of Roundpoint Mortgage. Even if what you are saying is true, John, let's look at the things you didn't even address, like the HR issue and lenders not keeping their promises. Sure, they will tell you anything you want to hear to get you to sign with them, but once you sign and lay down your money, you can't get them on the phone. Don't so quick to defend when it is clear that you work for roundpoint or other lender. Jerk.
N  20th of Aug, 2017 by    +1 Votes
@John B Mertzentosh Blah blah blah...Pity Party still on?
N  14th of Aug, 2012 by    0 Votes
Roundpoint mortgage are very unprofessional. I applied for streamline refinance on July 13. 2012. Ty Norwood was the loan officer that took my application. I explained Thay I had a foreclosure with a final judgement dated April 2010, He put me in hold to check with the Underwritter's Manager, He come back and told me "not a problem". I submited all documents required, finally the first week in august 2010 Mr. Norwood called me to give me the great news that my loan was approved. he just said "wait to hear from my company". a week passed and Mr Norwood called me with the bad news that my loan was not approved because the foreclosure need to be at least 3 years. I believe I was taken for a fool, I am 67 years old, retired, with a fix monthly income of 6000 and my credit score is 716.
The worst part is the waste of time when I could be told from the begining. I would not recomend this mortgage company after this ugly experience. William Villar, Port Saint Lucie, Florida.
N  19th of Oct, 2012 by    0 Votes
I have Round Point, You are so right, they never return a phone call. I was making payment till last march, they could not get m e in to a mortgage at all due to my husband and I are on disability, so they are going after my son and his wife now for the rest of the money. They liars, they said they will work with me, not, the put my home in foreclosure, trying to get a job so we can stay in our home, job interview on Monday, they still won't help. Now it went into EBO, what ever that is, went to court, Round Point brought the house for $165, 000 plus they want my son to pay the rest. I have 45 days to find a place and move. They told me no one brought it on a sheriff sale, I even called the court house where I live, they told me on one brought it at all. they are a bunch of crooks, liars, and so much more. Please do not use this company at all. They will take your home.
N  20th of Aug, 2017 by    0 Votes
@Kimberly Manegold No lender can go after your son for payment unless he signed on the mortgage too. Posting something online without knowledge it's true is the same as lying. Yes, EVERY MORTGAGE COMPANY WILL TAKE YOUR HONE FOR NON-PAYMENT! Are they supposed to let it rid because of illness? Why disability and life insurance is important! Bills still due no matter what happens!
A  23rd of May, 2013 by    +1 Votes
Round point bought out my mortgage from loan care and i have had nothing but problems with them since, the latest issue is their claim that i did not make a payment five months ago when they made a mistake and allocated funds to the wrong location. They claim that no late charges will be accrued and are supposed to be investigating the matter. They never call back it is affecting my credit they are charging late fees and overall they are liars and scam artists. I have never worked with a company that makes such significant mistakes lies about them and then places the blame and responsibility on the people that they are effecting. Mortgage holders such as round point are the reason why people lose their houses. I highly suggest NEVER working with them. And if they buy out your mortgage i recommend that you immediately refinance with another lender
D  29th of Jun, 2013 by    0 Votes
So, your "complaint" is that you didn't want to pay the mortgage on a house, and the evil mortgage company wanted to take it away from you?

Seriously, you are what is wrong with this country. My generation is being stuck with the bill that irresponsible idiots like you ran up. The sooner you baby boomer fools pass away, the better.
N  1st of Jul, 2013 by    0 Votes
i purchased a home through First gurantee Mortgage, Roundpoint is now the servicer of that mortgage, I paid all taxes and insurance when I purchased the home, now seven months later I find that my escrow is in the negative when in fact it should be in the green. I make all paymetns online and on time. now explain this to me how everything was paid at purchase and closing and i am in the red with on time payments everytime, and its not been a year yet for insurance or property taxes to come out?

thats the definition of theft, ROUNDPOINT I hope you're paying attention to this because I WILL SUE and I WILL prosecute you ...

Somebody is stealing somewhere...
N  20th of Aug, 2017 by    0 Votes
@James1512 Guess what? Your initial lender made a mistake. You can't sue, you can't prosecute, and you can't write! Start with finishing the 10th grade and make a call to the initial lender to threaten
D  21st of Jan, 2014 by    +1 Votes
I refinanced with Round Point Mortgage last year and have had only one minor issue with them. My refinance closed late (about a month) but they honored the interest rate that we signed for. They currently still own mortgage and I signed up for the automatic debit mortgage payment with them. I check my account monthly to make sure it is being debited and that the taxes have been paid. So far no issues and I got a fantastic rate 3.125% 20 year. They saved us thousands of dollars in interest payments! I used to have Bank of America and they were always messing things up. I also had automatic debit with B of A and they tried to charge me for a late payment. Of course they had to fix their own mistake because it was their error. B of A did this to me 3 times in a year and a half! With all big corporations not every transaction is going to go smoothly. Keep all of your paper work and fight when an issue comes up!
A  25th of Mar, 2014 by    -1 Votes
I am appalled at Round Point Mortgage and the fact that they don't have a class action lawsuit against them already just from the number of complaints made alone at the better business bureau is beyond me. I didn't have a choice since our bank sold the loan and ever since they took over they have misquoted countless times, taken our money, credit it back then reapply it somewhere else not ever describing why it is just listed as other charges. We have dealt with countless customer services reps that never know anything. We have dealt managers, and litigation department as well. We have made house payments for 17 years. In all the different mortgage sales to other companies I have never dealt with some one so unprofessional and fraudulent. My husband works for attorneys and while on a conference call with there manager he honestly admitted that he miscalculated our payments to them and that when they stop taking our payment is why it sent us into foreclosure. A mistake on their part that in the end cost us $7000 of our retirement money because they miscalculated and quit taking our payment. They have damaged our credit. Since the foreclosure settlement, they have lied and sent out conflicting statements in numbers. Our house payment is listed as $401.27 and we have yet to pay that amount since our loan was sold. We have almost $50, 000 in equity so no wonder they think they can screw us out of what has taken years for us to pay.

When they bought our loan they went to the tax assessors office and paid our taxes. We NEVER escrowed our house or had insurance we pay the insurance monthly and the taxes yearly. When they paid our taxes they went and change our house from being listed as a
homeowner to saying we are commercial property. My house sits in the dead center of a neighborhood with house all around me. Hardly a commercial property, however doubled the amount of taxes we owe and said we owed them.

I don't get it how they get away with it. It is fraud and if just go to the Better Business Bureau they have 135 complaints against them. Which has doubled since I checked in they fall when all the foreclosure started they had 64 complaints in a year. This is not a reputable company and should be shut down!!!
N  20th of Aug, 2017 by    0 Votes
@hwaldrop So you saw they weren't taking money for payments, later costing you $7000? The Lender CANT JUST REZONE YOUR PROPERTY! IDIOTS
N  4th of Apr, 2014 by    0 Votes

RoundPoint Mortgage - Mortgage
United States

I would just like to warn the world about roundpoint mortgage. I made the mistake of using lending tree. They were one of the lenders. Everything was fine. That is until I needed to get ahold of someone. My loan officer s phone was suddenly disconnected. Got an e-mail that everything was going fine. loan was on the conveyer belt. I think it fell off because nothing was happening until a week before closing. All of a sudden every day a new list of things would be e-mailed to me that they needed. The day of closing I was told I needed a full inspection, These people are nothing but blood suckers, liars, low-life thiefs. They could care less about your closing date. It had no effect on how they handle business. They were so dirty with me that I decided to eat a couple thousand dollars and the possibly the house I wanted to buy "just to get away from them." Their whole goal is to drag out closing so as to raise the interest rate.
A  5th of Aug, 2014 by    +1 Votes
Need an attorney for your Contact T. Greg Doucette. I am suiting round
point mortgage servicing company too. You must stand up for your rights!
N  20th of Aug, 2017 by    0 Votes
@PowerInNumbers1 Ambulance chasing piece of S...,
Clearly most here not making their payments, feel entitled to a Loan Mod, and you're here to take their money? You are worse than the squatters in homes they haven't paid on living rent free! Dirtbag
D  29th of Aug, 2014 by    +1 Votes
I refinanced with Round Point. I have had nothing but pleasurable relations with them for the past year and a half. The application process was painless, with everything handled on-line. The re-fi rate was 3.5% with no points for 30 years. I have been nothing but impressed with their operation.
N  17th of Sep, 2014 by    0 Votes
N  20th of Aug, 2017 by    0 Votes
@Cal Wetzel "CALLING YOU CONCERNING "...um no, calling you a [censor]!
N  21st of Nov, 2014 by    0 Votes
Our loan was just taken over by RP so we'll see how it goes. Hopefully we won't have the trouble that a lot of you have. Years ago, we had nothing but problems with Chase. We ended up refinancing our home with a small local bank and it was well worth the fee.
N  10th of Mar, 2015 by    0 Votes
Our Loan was also "purchased" by Round Point. I know that Tavistock Group owns them, which is private owned by The Joe Lewis Family. What I would like to know is...WHERE IS OUR MONIES GOING EXACTLY??? To the Bank to pay it off or to the Stock Company??? Usually you can follow the money. Seems all fishy to me.
N  20th of Aug, 2017 by    0 Votes
@AJGreen They are NOT A BANK! Whoever owns the Mortgage company, or easier, your Note, can use the money on hookers if they felt like it! Duuuuhhhhh
N  10th of Mar, 2015 by    0 Votes
With ties to George Soros. So I am definitely curious. Considering some Chinese Investment Companies (who recently purchased The Manhattan Plaza) now own American Mortgages. 13 Million to be exact.
N  20th of Aug, 2017 by    0 Votes
@AJGreen Outside investors have been more prevalent and will be as some Americans will drive companies out of business using loopholes to get a free home!! Money has to come from somewhere [censor]
N  15th of Apr, 2015 by    0 Votes
Roundpoint mortgage company is the worst! I had my home destroyed in hurricane Sandy in 2012. I have had problems paying my mortgage and they have my flood insurance money to help rebuild my home. Like many other people, I too was affected by not getting enough to rebuild and was delayed the last 2 years having to live in an apartment with my kids and pay more rent than my mortgage payments. Roundpoint mortgage would not even work with me. They could careless. To top it off, when I tried doing a modification, they get me through the process and send me letters every day sayin I'm missing something I already sent weeks ago then I have to start the process all over again. They are scam artists and liars. I guess they can start filling out paperwork once my lawyer gets to them!
N  29th of May, 2017 by    0 Votes
@nsw210 We lost our house in a fire last year and we sent Roundpoint 170, 000. They used $15, 000 of that money to foreclose on us. They did not make any effort to work with us. If they applied the $170, 000 to the loan we would have owed $23, 000. Our plan was to sell the land and pay them the rest. They foreclosed and would not work with us.
N  20th of Aug, 2017 by    0 Votes
@nsw210 Loan Modifications are not a given right, part of your Note, and if you made the payments as instructed this wouldn't have been an issue. Like most, you place blame on the lender for something that's entirely your fault. Hurricane Sandy obviously didn't help, but stop pointing fingers when it was you who didn't adhere to the contract
A  15th of Oct, 2015 by    -1 Votes
Round point morgage is worst company they need go outer business, they are very cold people donot care for no one but their self I pay my mortageg on time ever month they charge me late fee they love steal your money they are scarm. We have poor leader in our country let these people contiune rib off people. if any body have problem these people let get them Pat-ann7@hotmail.com send me text
N  20th of Aug, 2017 by    0 Votes
@arlene Thompson IDIOT comes to mind! If you are getting charged late fees, it means YOU ARE PAYING YOUR MORTGAGE LATE!
A  29th of Dec, 2015 by    0 Votes
I've had issues with Roundpoint as well. They have been stringing me along for a year. Back and forth faxing documents and they tell the forms expire in 30 days! Ok then get the paperwork completed. It's not my fault if I'm sending in everything that's needed. I believe they do this to burn the equity in people's homes and damage there credit.
N  20th of Aug, 2017 by    0 Votes
@Christina Lewis Loan Modifications are for people who don't make their mortgage payments! Does the lender owe you something or are you like the rest wanting something for free? You wouldn't be complaining if you simply paid you bill!

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North Carolina
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