Roku
Reviews and Complaints

My wife purchased a roku player for me for christmas. She wasn't certain that i'd love it, so she took comfort in the adverstised claim that roku would take the unit back, postage paid, if for any reason we wanted to return it within 30 days. We'll I had no interest in the product and contacted roku by email that I would like return instructions. They promptly responded and said they would send me a rma and postage paid label. That was the easy part. After nearly a dozen emails and phone calls, and a dispute of the charge with my credit card company they finally, after five weeks emailed a rma and return label. Now when I email them requesting when I can expect to see the credit on my credit card, they only respond back with the standard canned response of someone will get back with me, which they never do with an acceptable resolution. I feel this company is unethical and I am so glad I didn't keep the roku and ever need support.

I have have similiar difficutlties as previous customers... No refund. It has been over a month, I call weekly, and each time I am promised that I will be refunded for a retuned roku player. I have not yet received a refund. I notified my credit card company to take action and have also complained to amazon.com. I hope that either of these will satisfy my request.

Roku inc sells a device that connects to both tv and computer by wireless or ethernet connection in order to stream netflix or amazon movies plus more web content such as facebook photos, pandora internet radio, etc. First let me state the device works quite well and is simple to install and operate... That's the end of the good news... It's all downhill from here.

The nightmare on this street is "roku customer service"; say oxymoron five times and you'll get the idea where this complaint lives.

I purchased a roku december 11 as a christmas gift for my son who had unknowingly (to me) ordered himself the unit as a present for himself. Anyway, I decided I would send mine back and began that process the day after christmas. The first response from roku by email was you'll be receiving a rma (return material authorization) and a shipping label within 2 business days. I call 2 days later, a call center probably india or bangladesh I later suspected, to be told 2 more buisness days until I would receive the fedex shipping label.

Two weeks later, with emails and calls every day and no resolution only being told the same scripted response, 2 days and "we have escalated your case". There is no supervisor to talk to or customer complaints department to escalate with... Only this call center with agents clearly not fully conversant in english.

I am making no more calls or sending any more emails to roku. I still have the roku ready to return but no shipping label. Here's what I have done though:

1. Filed a complaint with the state of washington attorney general's office.
2. Called netflix and emailed amazon two of roku's partners, to complain.
3. Called my credit card company and disputed the charge to my account by roku.

Anyway, this is one bizzarre company, a product that actually works... I just hope you don't have to return it for any reason because... Good luck.

Free return shipping my #! I have talked to 5 different roku "customer service" respresentatives trying to get them to email me a return shipping label. Every 2-3 days I get a new email from a different representative saying they recommend I wait 2-3 days before receiving the shipping label. I don't know why I have to wait 2-3 days for an email. But that was over a week ago. I've spoken to 2-3 people on the phone-they were no help at all. And two randoms have emailed me suggesting I wait. They advertise a 30 day money back guarantee but they won't give you a shipping label within the 30 days. What a #in joke. Do not buy this player-a ps3 or computer can stream netflix movies. Don't waste your time or money on this "roku" player.
Oh and the best part is, I could have written "return to sender" and it could have been returned however when I called for to request a return shipping label they needed the "serial number' of my player so I had to open the box to get that information. Sneaky roku, sneaky. I hope no one buys your worthless player.
Merry christmas

Stay away from this company! (unless you have money to throw away, then by all means) I ordered one of these units as a birthday present for my mother, two weeks early. I'm a student, and don't have much money, so I could barley afford this unit, so the "free shipping" was my incentive for buying it.

The roku website says 9 days for delivery, I had plenty of time... Or so I thought. Each time I track my package, I get a new, later date, (and the shipment is only a direct line, from california to nevada!) if I had known it actually take more than two weeks from california to nevada, I would never have ordered this thing. How long from california to ny? Three months?

Roku customer service: "bob jones", with an illegible indian accent, clearly could care less, an suggested that I buy a new one, and send that one back after it arrives the day after my mother's birthday! (then I can have two units that don't arrive on time!) thanks bob, you're a bloody genius!

Why even bother with these fake "customer service departments?"it's not just with this company, it's now with everything. People, we need to take our country back! It's either late, never, or just plain junk if we get it!

I just want companies to tell the truth on their web-sites. That's all. Don't pretend to be an american company, steal my money, then have "bob jones" laugh at me from some boiler room in bangladesh!

Just add this company to your christmas list of "shady" companies to deal with! Sadly, like everything else in our country now, this is a scam!

Ordered the roku player to play netflix movies via the internet as a christmas gift in late november (21). When my husband unwrapped it, he didn't want to subscribe to netflix. I called roku to return the player (box was never opened) and was told there is a 30 day return limit. This was not on the web page I visited (although it now says "30 money back guarantee") and it was not in the email they sent to confirm the order nor anywhere with the player (I opened to box after my call to customer service). When I asked to speak to a supervisor the customer service rep told me that I could not because "they are all assisting other customers" even though I told him I would hold as long as needed.

But I certainly would not have ordered something with a 30 day money back policy for a christmas gift with christmas being more that a month away. Please beware of deceptive "rules" by this company. Netflix will never see my money and friends and family will all be encouraged to avoid or cancel their memberships also, since they are a partner to roku.

Unfortunately amazon has recently become enmeshed with them also.