I definitely disagree with you. Rhonda is very up-front with you about her past clients and explains any sour relationships with ease. She also still refers to her company as Rainmaker. Most of the complaints I've found on the internet have been due to either lack of effort on the client's part or a set of unrealistic expectations. You can make a diamond out of coal, but you need the right tools. While Rhonda is very straightforward, it's actually a great quality to have in someone doing your press. She's honest, and doesn't give you the run-around in any way, shape, or form. If you're doing a bad job, or your music isn't up to par, be glad she let you know! Honesty in this industry is something that's incredibly rare.
Personally, Rhonda and Co get a solid 10/10. She will always go above and beyond so long as you are willing to do the same!