Rituals / Order uk-[protected]
Placed order uk-[protected] with rituals in december.
Order once received was not fulfilled in full with half the order missing. However, rituals debited the full order amount from my bank account.
I contacted customer service to advise about the problem. 4 days later issue has not been resolved and they are now ignoring follow up emails to enquire about status
In summary, products not received, out of pocket and rituals have failed to resolve.