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[Resolved] Renault / renault kwid

1 Pune, India, India

Dear service head,
I am writing this email as a dissatisfied customer of first lot of customer who bought KWID with the registration number MH14FM7706- which has clocked 9000KM. I was forced to send it for free servicing before 10, 000. Though it’s nomenclature is “ 2nd Free Service” – your Chinchwad, Thermax Chowk, Pune- Renault Dealer, Niyathi Auto is asking for
1)Oil change – Acceptable
2) Air-filter – Acceptable
3) Any other part change –Acceptable

But, Mr. Sandeep is absolutely rude and not willing to listen also to a customer to explain the logic of charging for Wheel alignment.
I am willing to pay for any consumable or part. If it is a free service you are supposed to do the wheel adjustment without charging the customer.
I would be constrained to take it up with consumer court if this is not addressed. Please respond immediately.
With Warm Regards,

The above email is sent to your Renault India - Chinchwad, Pune, India. today.
With Warm Regards,
Dr. C.N.Narayana,
Sr. Professor & Director General, KIAMS, Pune. India
email: or

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Renault Customer Care's Response, Jun 13, 2017

    Dear Customer (CN Narayana),

    Please refer to the private message for the update on your concern.

  • Renault Customer Care's Response, Jun 19, 2017

    Dear Customer (CN Narayana),

    We've shared an update on your issue. Kindly check your private message for the details.

Jun 12, 2017

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