[Resolved] Renault — renault fluence 2014
Dear renault compagne,
I ve bought a renault fluence from 2015 which make till now 47000 km .
I ve a problem in the gear stick from 3 months and when i reached ur reprsentative here in Egypt they told me that its a productivity issue and they will change it for me for free and i waitted 3 nonths and every time i contact them they are very agressive and rude with their customer with unappropriate unacceptable way, as every week i contact them they told me next week next week and i ve been 3 months till now and they didnt solve my issue
Please notice im very very very very upset as when i bought my car i choosed a well known compagne like Renault to be trusted and if i hv any issue they will be care solving it with all their power as known and when i tried to make a complain here because what happend the agent was extremlyyyy rude and didnt make a conplain nor give me an escalation number to send it to renault global and when i told him that i will contact renault global he told me to do whatever i want he dont care and didnt even agree to give me her name all what i knew that her name is heba
Please help me solve my issue as its urgent cause im afraid moving with the car and please contact the representative here and make me an official conplain
And here found attach the car licence and details and the quality control certificate before and after dated
Waitting ur quick response as known and this is my e-mail to
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
Renault Customer Care's Response · Nov 27, 2017
Dear Customer (Bassem.eltaib),
We’ll surely forward this to the concerned country head. They will get in touch with you to assist you further in this regard.
More Renault Complaints & Reviews
- [Resolved] Renault - I am tired of phoning renault, I do not have the energy anymore 
- Renault Megane (2) 2006 - 2007 - car defects
- Renault Latitude OEM Stereo Radio Car DVD Player GPS Navi Cav - 8070le - renault latitude oem stereo radio car dvd player gps navi cav-8070le
- Renault - window regulator switches 
- Renault - terrible service quality 
- Renault SA - wrong model financed and no responsibility taken
- Renault Clio 1. 2 Va Va Voom - faulty aoirbags and seatbelts.
- Renault Clio - 5 year old car engine blows after full services, only 60k mileage and no other issues
- [Resolved] Renault - renault's poor service car parts for kwid
- Renault Clio 1. 5 DCI - faulty motor