[Resolved] Renaultrenault fluence 2014

B Nov 25, 2017

Dear renault compagne,

I ve bought a renault fluence from 2015 which make till now 47000 km .
I ve a problem in the gear stick from 3 months and when i reached ur reprsentative here in Egypt they told me that its a productivity issue and they will change it for me for free and i waitted 3 nonths and every time i contact them they are very agressive and rude with their customer with unappropriate unacceptable way, as every week i contact them they told me next week next week and i ve been 3 months till now and they didnt solve my issue

Please notice im very very very very upset as when i bought my car i choosed a well known compagne like Renault to be trusted and if i hv any issue they will be care solving it with all their power as known and when i tried to make a complain here because what happend the agent was extremlyyyy rude and didnt make a conplain nor give me an escalation number to send it to renault global and when i told him that i will contact renault global he told me to do whatever i want he dont care and didnt even agree to give me her name all what i knew that her name is heba

Please help me solve my issue as its urgent cause im afraid moving with the car and please contact the representative here and make me an official conplain

And here found attach the car licence and details and the quality control certificate before and after dated

Waitting ur quick response as known and this is my e-mail to


Thanks alot


  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Renault Customer Care's Response · Nov 27, 2017

    Dear Customer (Bassem.eltaib),

    We’ll surely forward this to the concerned country head. They will get in touch with you to assist you further in this regard.

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