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4.2 1215 Reviews

Redbubble Complaints Summary

14 Resolved
229 Unresolved
Our verdict: If considering services from Redbubble with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Redbubble reviews & complaints 271

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A
3:05 pm EDT
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Redbubble website, product, service

I received two cushion covers today (two days later than expected). The quality is poor, the printing is blurred and there is a hole in one. Certainly not worth the £25 paid.

I have now processed a refund request three times with no confirmation email or instructions for return.

I would like someone to email me to give me an address to return the awful product, then for you to process a refund to my card.

Alexandra Tosh

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1:49 am EDT

Redbubble shipping took too long

On Monday, June 5, 2017, I paid for express shipping and when I ordered the order, it said that the package would arrive on June 9th or sooner. I am writing this at 23:33 on June 9th and the package is still to arrive. I would like the $17.45 that was paid for express shipping to be returned to me. Please e-mail me at [protected]@hotmail.com should you have any questions.

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1:09 pm EDT

Redbubble confusion because of lack of information

I have ordered 2 t-shirts from the site and paid with my credit card from what I saw, and I was told that I would get a confirmation mail with the number of the order, of which I got none, and from what I can see, money has been indeed drained out of my account. I would like to personally know whether there was some confusion and they simply didn't send me my confirmation mail, so I can get the two t-shirts that I bought (Which were valued at ~75$, standard shipping) or if I was simply ripped off, no longer having my money and with a really, really sad birthday. I ordered the t-shirts yesterday, the 26th of may 2017 again, using my credit card, without an account. I just want information, that is all. After the information is acquired, I'll see what to do with it.

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10:55 am EDT

Redbubble tee shirts

I placed an order with Redbubble on May 9th, 2017. (# [protected]). Simple order, two tee shirts, over $50. I received someone else's two tee shirts. I emailed them, (because they don't have a PHONE NUMBER!), and they said to keep these mistaken shirts, (gee thanks, they are awful and huge...), and said they will send out the correct shirts. Well, I have yet to receive anything, no sign that they are even in the process of making them! They are for an event on the 26th so if I don't have them on the 25th I don't need them. This has happened before. They need to get real people answering phones and dealing with their mistakes! This is NOT acceptable. I feel like driving over to their offices and demanding my money back. I will NEVER order from them again! Cafe Press and Zazzle, here I come!

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2:31 pm EDT

Redbubble summerino vulcan salute - live long and prosper

The artist Summerino has copied my artwork and posted it on Redbubble. I had 2 star trek salute artworks on your site which have been there since November 2016
One is still up there and you've recently removed the other. These were all my own work. Copied from my own hand.

Not only has he stolen my idea but he's posted it on your site too.
I'm really cross. Please find the image of his artwork attached

Sarah

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9:50 pm EDT

Redbubble order # [protected] bee movie shirt

Service was good, shipping time was good.
Print quality is terrible. The words can't be read at all. I ordered a slim fit unisex shirt but received a men's classic t. An unfortunate experience which makes me hesitant to order again. Im unsure if I was unlucky and got a bad quality product in the wrong style as an accident or if the image displayed is actually misleading and the quality would have been poor regardless of style.

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9:10 am EDT

Redbubble shipping time

I ordered a phone case and studio pouch on the 30th April and I was given an estimated delivery of 3rd-7th May. On the 2nd of may the phone case was shipped and then on the 3rd I was notified that the studio pouch was shipped. I received the phone case on Saturday 6th May and I was very happy with the product however it is now the 9th of may and I still have not received my studio pouch and I was wondering if it's still on its way or if it has gone missing. It's a little annoying that I'm having to wait so long for my product that I need for my practices

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7:01 am EDT

Redbubble neon demon t shirt order #[protected]

I ordered this T shirt on the 1st of May.

Estimated delivery 4-8 th of May.

It was shipped 5th of May.

Today is the 8th of MAY and I have not received it.

I tracked the order on your site and it says that delivery is 13-18 working days from order. SO there is no way that it would have been delivered between the 4th & 8th of May.

It is a birthday present for the 9th of May and of no use to me if it arrives weeks after the birthday.

Unless it arrives by tomorrow I'll want a full refund.

Very misleading information. If the product info had said 13-18 working days delivery instead of saying delivery 4th-8 th of May I would never have ordered it.

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1:55 pm EDT

Redbubble sticker order - [protected]

My daughter order 6 stickers 4/10/17 from Redbuble.com. 1 sticker arrived on 4/14/17 and the rest show they have not been delivered. I can confirm have definitely NOT arrived. What is your plan to find my shipment?

Customer service is nearly impossible to obtain.

We would like to solve this amicably, however it is proving to be objectionable. I would like a response at my email [protected]@hotmail.com, as I am the parent that will legally challenge this if needed.

Thank you in advance,
Angie Rodriguez

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11:53 am EDT

Redbubble order was wrong and I have trouble contacting them about this. terrible customer service!

I ordered a bunch of stickers chosen by my daughter. We received the order but one of the stickers was the wrong one, ie not one that was chosen. The chosen sticker was missing. I went to the help page on the website but that didn't address the issue.

Then when I tried the contact us page, I was ONLY given the option to "submit a request" and chose from one of 6 topics, NONE of which dealt with a wrong order. When I did try one the 6 topics, hoping to at least reach SOMEBODY, it was entirely automated, so that was no use.

I went back to the home page and found a chat window. When I clicked on it, the window opened and I initiated the chat, but was left sitting for a while (more than 2 minutes) while I waited to "reconnect;" this was not a problem with my connection at home. Then the window closed, so I tried again with same results. I finally reached someone the third time and the service representative was able to help me and replace the sticker.

Why is it so difficult to find customer support in my situation? This is not an unusual or difficult problem, generally speaking. Other retail websites normally offer an email address to contact. This was an extremely irritating situation to deal with and took a lot more time and effort than it merited.

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3:08 am EDT

Redbubble orders #[protected] and #[protected] not received

I placed an order from you about a month ago (Order [protected]). After having not received it I was provided with a second product (Order [protected]) and was told that it would arrive on the 5th of April at latest. It still has not arrived. Your customer service has not been helpful and I have not been provided with any information as to the state of both orders.

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BebeDahling
, US
May 03, 2017 4:29 pm EDT

There is no way to call their customer support in San Francisco, CA. You have to call Australia. Seriously?!
My son purchased two shirts and they were wrong custom printed t-shirts. I contacted customer service and they were very nice and gave me a credit code to order the right t-shirts. I did and it has gone down hill from there. The say there is no order number but the first one. I sent them the credit code given to me and a photo of the two t-shirts WHICH WERE DOUBLE PRINTED. Since they can't find the order it didn't happen. I told them if it didn't happen than the credit code should still be available and it is not. They insist I didn't make the 2nd order by looking at my email address or my mailing address. I have been messing around with this for over a month. They have finally STOPPED ANSWERING MY EMAILS! I try to find a customer care phone number and the CA number doesn't work (the mail box hasn't been set up) and the 800 number doesn't work so all you have left is the Australian phone number. This is just ridiculous. Even trying to make a international call via AT&T is proving NO WAY or information to do this. It does give me the rate but do I put a 1 in front of it, what will the surcharge be, what tax rate will they charge? Essentially what is this going to cost me for 60 minutes which is what I expect to pay. I am sure with the rest of their crappy customer service I'll be on hold for at least 30 minutes and tossed about till I can get the right person to help. I am ready to rip my hair out but I really want to rip THEIR hair out. Anybody have any help for me?

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10:59 pm EDT

Redbubble order delivery not yet received

Greetings,

Since this is my first time ordering stickers from your company, redbubble, i'm here to complain regarding the delivery service where the estimated delivery of my order should be received yesterday, which is 15 - 17 March but today is 18 March and still yet received the order i bought on your website.

I hope this services can be resolved for the future orders as i do really enjoy redbubble and not to shop elsewhere since your shop seems reliable.

Thanks you for your time to read this. I appreciate your help.

Sincerely,
Samir

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12:17 pm EDT

Redbubble supernatural you only live once hoodie medium grey

My daughter (Grace Fox) has attempted to purchase the above hoodie as a gift on two occasions. She did not receive an order confirmation on either occasion, being informed that her card did not have sufficient funding. This, naturally, led her to believe the order had not been accepted. She was, however, charged £44 on 11th Jan and £44 on 10th Feb after her second failed attempt.
Please would you arrange for a refund of one of these charges and one hoodie to be sent.
Merchandiser provider was RobSp1derp1g

Grace Fox
4 Massey Fields
Haworth
Keighley
West Yorkshire
BD22 0TJ
United Kingdom

email: [protected]@gmail.com

Many thanks for your consideration of this matter.

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8:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Redbubble customer service and delivery

I ordered a t-shirt on Tuesday and paid £9.31 express delivery to have it delivered by Friday. I spoke to a number of people from Redbubble who told me this would be refunded if my order did not arrive in time.
This order was a birthday present for my girlfriend who turned 21 yesterday - she was unable to have her present as it did not arrive until today. The exact same product that I ordered was available on numerous websites for cheaper than I paid through Redbubble. I only used this website as I was told my order would arrive by the 3rd.

The customer service was also not great. Staff were reluctant to help me when I made an enquiry about this order and came across like they couldn't be bothered to do anything about it. I was told the matter would be looked into and I would be sent a follow up email, however this email did not come, and I was left to chase it up myself.

Not a happy customer.

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12:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Redbubble order #8230278

"Your Redbubble order has arrived"- Email dated 1/18/17 for a shirt ordered prior to Christmas. As of 2/28/17 this order was never delivered.

I tried to log in to my account and it wouldn't log in. I tried "forgot password" and have not received an option to re-set.

By the reviews I have read online it would be a miracle to have any resolution. Karma will prevail.

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4:37 pm EST

Redbubble gudetama grey sweatshirt jacket medium

I bought this almost a month ago and still have not received it. I have went to UPS and tried to contract Redbubble with no response to my issue. Following the package on "UPS MI" has shown my package to be in California now. The package is paid in full. I would either like a refund, or if you could please deliver it to my door.
Thank you for your help
-Blake B.

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12:13 am EST

Redbubble stickers

Last week I ordered a set of stickers off of the website and never received a confirmation email. The next day I ordered another set of stickers and I received a confirmation email. The first order that I placed didn't get a confirmation but it stated that is would be here on February 7th and said that I had paid for it. I don't not know the code for my package, therefore, I am not able to track it and confirm that I will receive it by the date nesessary. How do I receive an update or an email about my order?

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8:09 pm EST

Redbubble delivery of order

Hello,

My name is Rachel Fendt and I recently ordered a large package of stickers from your website. I have ordered from your company before, and never had an issue. However, I have had significant difficulty tracking and receiving this order. Your website told me that my package would arrive between January 27th and February 1st. I’ve been attempting to track it, but it wasn’t moving at all. UPS now has it’s estimated arrival date as February 4th.
This has come at an incredible inconvenience especially because my college mailroom is closed on the weekends and I will be out of town next week. The school has a limit for how long it will hold packages, so I will have to make an arrangement for someone to get it for me. I understand that you perhaps do not control when UPS ships and delivers packages. However, I wanted to make you aware of this issue so that you may provide better information to your customers in the future. If my package has the possibility of not arriving within the widely set time period, I would much prefer to know in advance. I hope this is an easily resolved issue for future orders, as I really do enjoy Redbubble and prefer not to have to shop elsewhere. Thank you for taking the time to read this, and I hope to hear from you soon.

Best Regards,
Rachel Fendt

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M
3:17 am EST

Redbubble my delivery never arrived

Good day

I reside in Cape Town/ South Africa. I ordered a Demi Lavato Confident poster/ Order #[protected] from RedBubble on the 16th December 2016. I paid the Total Cost (USD) $35.77 inclusive of postage. It was a standard order.

The order was shipped out/ 16 December 2016 from Iowa, USA, to the address I gave them in South Africa.

I was told to expect the order to arrive by 16 January 2017 . This never happened.

I emails the company on the 20th January to query as to the whereabouts of the order, however I was told they are going to ship me out a free replacement poster Order #[protected] which will arrive between the 13-15 February 2017. I emailed the company as how do I cancel the order and to refund my money. I never received a reply. There is no guarantee that I will receive the poster as I was lied to before. Please assist in a refund.

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Ko chick
, CA
Sep 10, 2019 1:43 pm EDT

I ordered a travel mug and on tracking it says delivered but I still have not received it can someone please help me ASAP thanks my name is Kelly

O
O
Oliviervsf
, BE
Sep 22, 2017 10:21 am EDT

I've had the same with an Iphone case, i'm feeling like this site is just a scam.

ComplaintsBoard
C
2:35 am EST

Redbubble redbubble service scam

My name is courtney wright and I am disgusted in your service.
I have been kind and considerate in chasing up my order that was supposed to arrive a month and a half ago! But after getting no where I resort to a complaint.
I have had no notification that there has been any change in my order and the payment has still been took, my order was supposed to arrive early december and still is not here - it was for an 18th birthday in december... I have tried to 'chat online' and was told I should just wait longer.. Longer! And I have tried your facebook service which is no longer replying to my messages - if this message does not receive an acknowledgment by red bubble asap I will be taking this further, I feel robbed, scammed and I will never purchase from this site again and will strongly advise nobody else to, my email address - jw. [protected]@gmail.com order number - [protected].
Yours sincerely - courtney wright.

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Redbubble Customer Reviews Overview

Redbubble is an online marketplace that specializes in print-on-demand products featuring designs by independent artists. Customers can browse a diverse array of items including clothing, stickers, phone cases, wall art, home decor, and more. Each purchase supports the artist behind the design. The platform allows artists to upload their artwork and choose which products to feature it on, providing a space for creative expression and unique finds for shoppers. Redbubble aims to connect artists with individuals looking for distinctive, personalized products.

Redbubble In-depth Review

In Summary: Redbubble is a unique online marketplace that caters to individuals looking for personalized and artist-designed products. With a focus on creativity and individual expression, the platform offers a wide range of items across various categories. The website is user-friendly, with a clear commitment to ethical production and environmental sustainability. While prices may be higher compared to some mass-produced items, the uniqueness and quality of the products offer good value for money. Redbubble's support for artists and community engagement further enhance its appeal to customers who value originality and social responsibility.

Website Usability and Design: Redbubble boasts a clean, visually appealing design with intuitive navigation that makes browsing through the vast selection of products a breeze. The site is mobile-responsive, ensuring a seamless shopping experience across different devices.

Product Range and Selection: The platform excels in offering a diverse array of categories, from clothing and stickers to home decor and accessories. Sizes and options are plentiful, and Redbubble stands out for its unique offerings that can't be found elsewhere.

Product Quality: The quality of materials and fabrics used in Redbubble products is generally high, with many customers noting the durability of prints and designs. The lifespan of products is consistent with quality expectations.

Pricing and Value for Money: While Redbubble's prices may be slightly higher than some mainstream retailers, the uniqueness and artist-created designs provide a strong value proposition. The site frequently offers discounts and promotions, enhancing the overall value for money.

Customization Options: Redbubble offers extensive personalization features, allowing users to select from a range of artist designs or create their own. The customization process is straightforward, and the quality of the final product is typically well-received.

Ordering and Checkout Process: The shopping cart experience is efficient, with a variety of payment options available. The site ensures payment security, and order confirmation and receipts are promptly provided.

Shipping and Delivery: Shipping options and costs are clearly outlined, with packaging quality meeting expectations. Delivery times can vary but are generally considered timely.

Customer Service: Redbubble's customer service is responsive and helpful, with a fair return and exchange policy. Customer feedback and reviews on the site provide insight into the experiences of other shoppers.

Ethical and Environmental Considerations: The company demonstrates a commitment to sustainability and ethical production methods. Eco-friendly product options are available, reflecting Redbubble's environmental consciousness.

Community and Social Engagement: Redbubble supports its artist community through collaboration and offers a strong social media presence. Community initiatives and events are a testament to the platform's commitment to social engagement.

User Experience and Testimonials: Real customer reviews on the site are generally positive, with testimonials highlighting the quality and uniqueness of products. The platform has built a reputation for trustworthiness and customer satisfaction.

Website Security and Privacy: Redbubble employs robust data protection measures and maintains transparency in its privacy policy. User account security features are in place to protect customer information.

Loyalty Programs and Benefits: The site offers membership perks and a reward system, with exclusive offers available to repeat customers, enhancing the overall shopping experience.

Innovation and Market Position: Redbubble differentiates itself in the market through its unique product offerings and adaptation to current trends. Its competitive edge lies in its support for artists and original designs.

Overall Satisfaction and Recommendations: Overall, customers are satisfied with their Redbubble experiences, citing the quality and uniqueness of products as major pros. Some cons include higher prices and variable shipping times. The final verdict is that Redbubble is highly recommended for those seeking unique, artist-designed products and who value ethical and sustainable practices.

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