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Red Envelope Rewards / Unauthorized Charges

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Contact information:
Los Angeles
I bought something off of RedEnvelope.com for Christmas so this was 7 months ago and now I'm getting a $14.95 charge on my debit for RedEnvelope Rewards. I called and they said it was a promotion and that they had sent me an e-mail and I confirmed thru the e-mail. I never received any e-mails nor did I confirm anything. I call and the guy said "ok we will cancel and you won't receive any further charges, can I help you with anything else?" So I was like Yeah i need a refund. They said it would take 7-10 days. We'll see what happens. ###!


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A  30th of Jul, 2009 by 
Agree Disagree 0 Votes
Thank you so much for the comments, . On my credit card bill I received multiple charges and each time the number was different but the amount was the same. Unfortunately the number listed on my statement was one number short so i could never call it. However i finally figured it out, thanks to this website, and I called up and complained very very nicely and asked to speak with the person's supervisor. All of the charges were refunded, and it took me just a few moments. The number to call is 1888-739-6272
N  17th of Oct, 2009 by 
Agree Disagree 0 Votes
I happened to check online a credit card I had not used since December of 2008. To my surprise I found that this place called red Envelope Rewards had been charging this credit card $14.95 a month for the past 10 months without any authorization of my knowledge.

I purchased an item last December from Red Envelope but never saw or was asked about this "Rewards " program.

If this scam is something that this firm does, I will advertise to everyone I can not to purchase from Red Envelope.
N  12th of Dec, 2009 by 
Agree Disagree 0 Votes

Red Envelope Rewards Encore Marketing - Enrolled me in a program and I believe they will start charging me and I didn't want to enroll in a program
Red Envelope Rewards Encore Marketing
United States

I bought a baby gift on Red Envelope and they said to click here for the code for $15 of savings on my next purchase, once I did that then it said thank you for activating your 30 day trial period with RedEnvelope RewardsSM. It still said I'd receive a $15 GIFT CODE by email but I never got that, they just enrolled me in some rewards program that I didn't intend to enroll in. And from reading other complaints on Red Envelope, it appears I will start getting charged on my credit card. I don't know how to stop it. Can some one help me get this stopped and help me get out of the rewards program?
N  13th of Dec, 2009 by 
Agree Disagree 0 Votes

Red Envelope - Unauthorize charges
New York
United States

After placeing an order with RedEvelope they automatically sign me up to their rewards program. I have no knowlege of agreeing to this rewards program but keep getting a 14.99 charge to my credit card account. I have reported it to their customer service and have ask them to discountinue the membership service charge. But still get charge.
N  18th of Dec, 2009 by 
Agree Disagree 0 Votes
My name is Caroline and I am the Special Programs Associate here at RedEnvelope. I would like to sincerely apologize for any confusion you experienced regarding our partner program. I would be more than happy to discuss your concerns, assist you with anything I can and receive any additional feedback to improve our service. Please contact me directly to discuss, my phone number is (858) 909-3785 and my email is csegars@providecommerce.com. I would like to assist you in any way that I can.
N  20th of Jun, 2010 by 
Agree Disagree 0 Votes

Encore Marketing / Red Envelope - unauthorized credit card charges
Red Envelope
United States

Red Envelope has been charging my credit card 14.95 per month for their "membership rewards" program which I never signed up for. My husband thought I authorized the charge and I thought it was something of his. This has been going on for at least a year. I purchased an item from them previouslywhich is how I assume they got my information. I won't be doing that again.
N  30th of Mar, 2011 by 
Agree Disagree 0 Votes

RedEnvelope - Doesn't care about defective merchandise!
United States

I purchased men's Acorn slippers from RedEnvelope a little over a year ago. Over the last few days they've fallen apart. The sole split open on one, then another. It's as if the thing just dissolved.

I called RedEnvelope today, and explained the situation -- including that they've only been worn indoors (which the treads would have shown) and not been exposed to any abnormal use. A rep and a supervisor told me that they take returns for only 180 days, no matter what. He acknowledged that they might be defective, but after 180 days their policy did not allow them to take them back, replace them, or anything.

Unfortunately, I bought a pair for my wife a couple months ago. Those are, like mine, bound to fall apart way too soon. They refused to take those back, too -- within their 180-day window -- because (said the supervisor) if something is defective they have to be notified immediately and the 180-day window does not apply. This despite the evidence that the product is defective.

N  6th of Jan, 2012 by 
Agree Disagree 0 Votes

Red Envelope - Customer Service/Billing
Red Envelope
4840 Eastgate Mall San Diego, CA 92121
San Diego
United States
Phone: 1-877-RedEnvelope (1-877-733-3683).

I ordered the NYT bound book with personalization they were selling for $74.99 with GUARANTEED delivery on or before 12/22/2011. After the run around, I discovered on 12/23/2011 that the book had not even been shipped yet and R/E blamed their "outside" vendor. I paid extra for shipping and personalization and was very upset at the lack of follow through from the company. I complained to the BBB in San Diego where Red Envelope is located, requesting a full refund. I received an email from Red Envelope yesterday about how important customer service is to them and that they were refunding in full what I paid. This morning after checking my bank account I discovered that Red Envelope again DEBITED they cost of the book from my account. Since this is an account I only keep $5.00 and only use for online shopping, I was also hit with an overdraft fee of $34.00 on top of the $74.99 Red Envelope AGAIN charged me. So now I have paid $74.99 TWICE and a $34.00 bank fee on top of it. Oh yeah, the book FINALLY arrived on 12/28. Merry Christmas. Red Envelope is a HORRIBLE company - DO NOT USE THEM.
N  7th of Jan, 2012 by 
Agree Disagree 0 Votes

Red Envelope - gift never arrived as promised three times
red envelope
United States

i ordered a book from red envelope on december 13-i kept on getting e-mails as to the new date-it was promised no later than december 30-then it was backlogged ntil january 6-they promised me in an e-mail- not just one e-mail that it was coming-we called tonight and we did not get it-they did not care-they did not do anything about it-it was a birthday present for my son- a lady even wrote my son well over a week ago to tell him how sorry she was he never received it-it was promised in the last e-mail for today and it is nowhere and the company does not do anything about it- this is the worst situation i have ever seen-something has to be done about his company-i never received the gift promised for my son-disgusting is to say it nicely
N  2nd of Mar, 2013 by 
Agree Disagree 0 Votes

Red Envelope - Delayed delivery by 3 days
Red Envelope
United States
Phone: 877-733-3683

Ordered 12 cupcakes to be delivered for my (out of state) Sisters' Birthday. The day they are due to be delivered, and I made her sit home all morning waiting for the delivery, I get an email at 2:10 PM telling me the delivery has been postponed by 3 days! They offer refund for shipping "mishap" and $10 coupon code for "future" use. Really!? You leave a customer stuck, when they pay extra for a Saturday delivery, knowing nothing else can be delivered by her Birthday, on a Sunday. I am heartbroken that my Sister now has nothing from us for her Birthday. Shame on this company for not calling me themselves to explain and apologize. Shame on them for telling me I would receive a refund in 7-10 days.

Signed, UNHappy Birthday!

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