[Resolved] Rakbank / The National Bank of Ras Al Khaimah / credit card / customer service, lack of knowledge, communications and skills

United Arab Emirates

I would like to share my disappointment with the bank. I have changed my job, called the bank and asked if I needed to update my documents: the answer was NO!

2 Weeks later, without informing me, my card has been blocked.

I had to visit the bank to gave all my documents and explained the situation, that was 3 weeks ago. There, they told me that the problem will be solved within 3 to 4 working days.

3 weeks and 11 calls to the bank after I am still waiting for a professional action from you. I have been available every day to provide the documents requested, however no one has been professional enough to tell me what they really needed.

It is the worst customer service I have experienced in my life!

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Dear Customer,

    Please contact us on 04 213000 or provide your contact number for us to reach you.

    Thank you


Jun 13, 2018

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