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[Resolved] Rakbank / The National Bank of Ras Al Khaimah / credit card activation

United Arab Emirates

Dear Rak Bank Team
It's just to inform you one of my worst experience with Rak Bank anyways it is usual with this bank.
I have credit card from 2014 and I was using it from that time suddenly in may my card got blocked due to not submitting the new employment documents I called the customer care for this issue they told me to submit all documents to nearest branch of RAK BANK. I visited the branch submit all documents to the service office. He (sales officer) told me it will take 3-4 days to update it in our system. After 3 days I received email on my registered email address that your new details are updated in our system. After 2 days I went for shopping I bought something and handed over my RAK BANK credit card for the payment suddenly the card got declined, I was so shocked to see that and even that guy looked at me like, so embarrassed moment for me that time. Anyways I called the customer care of RAK BANK after paying that was the reason it is showing do not honour the lady told me that your card is still blocked as you didn't send the documents to us but I asked her that no one asked me to send the documents to you means contact center then she replied no you have to anyways once again I sent all the documents she asked me on phone on 6th May after 2 days I received a msg on my phone that the reference number you are supposed to send the documents are expired kindly contact customer care
I called the customer care again on 8th and they said they didn't received my email and I have to send it again and they provided me a new reference no and on the same day I have sent all documents again ie 8th may Thursday after that I called the guys on Sunday to check whether they have received the email or not so they told that they have received my email and already forwarded to the concerned dept for the process and it will take 2 days!
Yesterday I called again to check the status for the card the guy told me it's already done and tomorrow you will receive the notification for the card otherwise give us a call in evening
Now when I called the guy told me that there is a update in system and you have to send all the documents again and that's it, I asked him what is the reason I already sent it and it's confirmed by the person but he told me no this is a policy you have to send it again and now again it will take atleast 2-3 working days
So I just want to ask RAKBANK is a customer fool or what you are playing simply with the Customer
How many times you want the same documents
RAKBANK is just wasting the time of tehe customer
Is this your service ??????
If yes then really pathetic!!!

Regards

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Dear Customer,
    Please contact us on 04 2130000 or provide your contact number for us to reach you.
    Thank you

    Regards
    RAKBANK Team

Qa
Jun 13, 2017

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