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Rakbank / The National Bank of Ras Al Khaimah Customer Service Phone, Email, Contacts

Rakbank / The National Bank of Ras Al Khaimah
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2.7 2 Reviews 404 Complaints
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Rakbank / The National Bank of Ras Al Khaimah Complaints 404

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2:19 am EST
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Rakbank / The National Bank of Ras Al Khaimah worst customer service

Rak bank - worst services in customer services
Toll free number no use.

I dont know why toll free number given to the customer. I would like to speak to the customer I am unable to talk to them. Press security number date of birth number other number but no use.

Better dont go to use and select the rak bank credit card.

Very very worst services... Very very worst services. Very very worst services. Very very worst services. Very very worst services. Very very worst services. Very very worst services.

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Rakbank / The National Bank of Ras Al Khaimah cheque book

RAK Bank took more that 5 days to issue extra cheqe book to me and intially when i applied they said that only 1 checqe book allowed per month and i told them that i got an auto loan and need to provide 60 cheques that's why i need extra cheque book then they said please provide the loan approval then i have submitted with the nessary documents after that also they took more than 5 days to issue cheque book. RAK Bank customer service is the verse customer service i have ever seen.

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Bañaga Jaybjay
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Aug 03, 2015 1:53 am EDT

Elow sir/maam I am jaybjay banaga.. I would like to follow up my checque book in ibn battuta mall rak bank beacause I need my checque book sir/maam.. I stay here in abu dhabi sir.. thank you and goodmorning .. godbless you all

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Rakbank / The National Bank of Ras Al Khaimah worst credit card

To the manger of rak bank, hope you read this clearly

I had missed payment on my visa card for the first time ever. The collection called me (after 18:00 when I was with my family) the next day I paid last months missed payment. Now why the hell is the bank calling me and sending me sms every single day to pay the present payment, when I still have more than one week for the due date.. Pleaseeeeeeeeeeeeeeeeeeeeee stop sending me the sms.. And next time please call your customers only during office hours and not during family hours. (After 18:00)

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Rakbank / The National Bank of Ras Al Khaimah very bad service - misleading

On a daily basis we receive phone calls from Rak Bank representatives to promote their product. For the last 2 weeks they were calling to do a Balance transfer with them. So I asked how much is the interest, they told me 0% for the first 3 months. And I asked do u charge anything else? They said no, and I asked again and insisted on " R YOU SURE" u dont charge anything. They comfirmed that NO additional charges.

I agreed on doing this Balance transfer. After 4 days i received a statement that they charged me AED 209 as Credit Shield.
OMG, what is wrong with this bank? How come they charge someone something without informing him.

Buttom line, these people are very bad in doing their sales calls, they mislead the clients just to make a sale and after that they ignore him.

By the way until today I haven't receive the money for the balance cheque.

I wish i can reverse everything, these people are not good for business.

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madcustomer123
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Apr 17, 2013 10:29 am EDT

very slow procedure, i wanted to open an account with them, and i was told it will be done within three working days, now it has been two weeks, and when i call the sales person, he keeps on telling me different reasons, such as department is having issues, earthquake, i am in a meeting, etc. now i am going to close my account, before it opens. to avoid all the issues that you guys are going through

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Serious customer
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Apr 13, 2013 7:05 am EDT

Pre-Paid Credit Cards is misleading as application is Upon Approval. You will waste your time and money going to Rak Bank and when their System is not working, they will say that you are not approved because the application is not given to all. The system will only choose to whom it wants to open. Here's the catch, they will ask you to open an account with them first before getting a prepaid credit card. They are fooling people, making strategy to open an account with them. Can you please explain what PREPAID means? It is our own money and not your money, the heck for application upon approval. Is this a loan that needs approval? You will lose customers with this kind of system you have.

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Rakbank / The National Bank of Ras Al Khaimah rak bank simply the worst!

Rak bank simply the WORST!
I applied for a Rak credit card 01/04 and got confirmation message that the card is being delivered on 05/04, I had to wait till 28/04 to receive the card! more than 15 call given to the customer service asking why is the delay? each and every time i raise a complain for that and the response given is " Sir ur card is with the courier company the delay is from their side" I didn't really understand them! should I call the courier company my self and follow up? After all I had to tell them that I'm going to report that to the police as you got an open cheque from me against the credit card but u never deliver the card, Only this time they start to act and finally received the card!
After all this drama I told them if you cannot handle card delivery to your customers how come you can manage their accounts and financial related issues?
Now I haven't received any statements so far! call and complains given with no action as always! I'm going to throw the card on their faces..

Sherif,
[protected]

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Rakbank / The National Bank of Ras Al Khaimah involuntary loss of employment insurance

Involuntary loss of employment insurance from RAK bank is a big lie, when i apply for the credit card all what i hear from customer service and sales man that they will cover my outstanding amount in case of termination up to 50, 000.00 Dhs at any conditions and I'm paying for two years for that insurance, many times i called them and asked them and the same reply i get every time whenever you get a termination of your contract the insurance will cover you.
then when the time comes to use that insurance the collection department rejected my request and asked me to read the terms and condition and specially the exclusions that you will find all the reasons for termination in there and they will reject it anyway
you can find the exclusions in the attached pages 26-27-28
and advise anyone you know to deactivate that insurance.

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riyasss
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Jun 08, 2015 11:13 pm EDT

Hi, I also faced the same issue with Rak bank, and one of their sale person cheated me on opening a saving shield and never received my money back. Almost 12500 AED payed for 1 year and lost from my account.

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Rakbank / The National Bank of Ras Al Khaimah thier collection's department employees are thugs!! and should be reported to the police!

I am writing to raise an official complaint against the gang of mentally sick psychopaths so called rakbank collections department who think that they can commit felonies such as slandering and threatening  with no grounds or reason and with full intent to harm innocent people.
I received a call today from a person who identified himself as charith kanishka +[protected] informing me of one over due payment  on my credit card as i am out of the country since apr 20th i delegated someone to do the payment in my behalf but unfortunately he forgot to do; i confirmed that i will settle this today either through asking relative of mine  to pay directly in a cdm to assure that's it's reflected asap "which she did in less than 1hr of me receiving that call" or by myself first thing in the morning as i am arriving tonight.. 
He complained to me that they tried to call my mobile several times with no response i told him that my blackberry  connection wasn't working where i was until today and that all calls were and still are forwarded to my office number which is attended by a voice mail service that i keep track of and i never got anything from them. He confirmed that he called but never left a message. 

I took his details and told him that he will be informed the min the payment is done and he said that he will follow up tomorrow. 

Less than 30 minutes later my mother called me to inform me that someone who refused to leave his name or details other than that he is calling on behalf of rak bank " with an arab egyptian accent" has called my family saying that he is calling from rak bank demanding that he speaks to me where he then viciously accused my father of hiding me because my father told him that i am not available at my parents house in my home country to attend that call! And then he told my father that i better pay or he would "hunt" me down! My father collapsed and my mother tried to understand the issue. Where that person had the audacity to  lie to her and tell her that i have missed two payments of many and that i either "show my face" to the bank and pay or he will "drag" me to court and "scandalize" me in public in both uae and in my home country! 

Appalled by what i heard i called the person who contacted me earlier -name listed above -where he denied calling my family and insisted that he added my commitment to pay to my account comments and that this callshouldn'tt have been done and denied any relation to that call or the caller...I asked him to provide me his managers details he refused and even went to the point of denying that there are any egyptians in his team that could have made that call!  

As a result of the bank's thug criminal behavior my father has been hospitalized with a minor heart attack! 

I'd hate to think or believe that a reputable bank like your bank " winner of several customer satisfaction awards" would tolerate or consider any action by those hooligans as justified as long as it gets it's money.

I strongly believe that such sick minded people who enjoy terrorizing people and their clear disregard of any law or regulation should be held accountable for their actions, and no matter how little my trust in this bank's regulations and procedures against such people has become after this traumatizing incident i decided to write this long complaint hoping it won't fall on to deaf ears. 

Where first thing i will do upon my return is to raise an official compliant to the police  with whatever little information i have about that "person" who did this in behalf of your bank which somehow now i regretfully feel that my case wont be the first one raised against that so called "department" whom its gang believe that they are safe from punishment or legal prosecution no matter how criminal their actions might be as long as they get the bank it's money.

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Hamed 404
AE
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Nov 04, 2012 2:02 am EST
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You are Totally correct and I agree with you

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Rakbank / The National Bank of Ras Al Khaimah credit card

My worst experience with RAK Bank customer care people.. Very careless behaviour from them..I have been using RAK bank credit card for the last 15 days.. It was activated by customer care representative.. I have made 3 transactions with 15 days span of time.. Today on 20/9/2011 when I asked customer care representative about my account transaction details, they asked me about my personal details for verification, then they said my date of birth entered in their database is incorrect and they blocked my card without informing me.. My question is when my personal data was entered incorrect in their database, why my credit card was activated for 15 days and why am i suffering because of the mistake from their end. I was asked to fax them my passport details for verifying for which I have to wait for 3 to 4 working days for activation.. I want it to be activated within 6 hours or else cancel my credit card.. If its not done within my expected time, the payment for the outstanding amount shall be made as per my mood.

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Rakbank / The National Bank of Ras Al Khaimah non-payment of termination dues

I was working with RAK Properties for a little less than 3 years when my services were terminated giving reasons of "restructuring of the organization" Even 4 months after the termination, I was not paid my end-of-service benefits, balance salary etc. The company officials promised that transfer of dues to my salary transfer account was only a formality and being public Joint stock company, RAK Properties take time. I was compelled to leave the country with sweet promises. I am now back in UAE and request your advice on how to get my AED 106, 000 and interest for 4 months.

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Rakbank / The National Bank of Ras Al Khaimah harrasment by collection department

I am customer of rak bank. A local bank in uae. I got delayed in two installments and the bank started harrasing me. This is a true story. First they started calling my parents in the home country and threatened them that I will be taken into custody by cid. The bank personnel inform all my salary data to another number in my home country (Which I gave at the time of taking the loan). Whole relatives in my home country got panicked and my poor mother fainted twice and taken to hospital. Not only that they inform all my personnel data to the person which I gave as reference. Then they started on me. Twice they came to my office. Believe me or not they talked to my collegues in the office and asked them to collect money for me otherwise I will be taken to jail. The most unfortunate thing happen when they talked to my 09 year old daugheter and my wife in uae and threatened them that I will be taken to jail. I had to consult a doctor and treat my wife to treat the after effect. There is no rule. They spoil the personnel life and social life of customers. Once I asked the bank if they are authorized to do so. Sometimes what they do is they promise they will help to restructure the loan facility and pay by borrowing freinds. Once I did that and when I go to the bank office they said they are not aware of such and promise they will check. Never happened. They have brought our familiy into chaos. There is no rule. I am still on the job, and I will finish the loan go out of this hell.

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nab ns
AE
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Oct 31, 2011 1:40 pm EDT

bank employers in collection are either theifs or dishonour peopla and the expect all others like them

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nab ns
AE
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Oct 31, 2011 1:39 pm EDT

I faced the same situaton which means thast they are either theifs or dihonour people those employed by this bank and they presume all others are like them.

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Rakbank / The National Bank of Ras Al Khaimah very rude employees

First of RAK Bank was from the first choices for me when I cam to UAE (2007), I heard a very good feed back about there treatment with costumers, and I paid every single payment on time, recently on of my friends in the office (pregnant) got a call from one of there employee (collection department) his name was ABD AL KAREEM (Egyptian)he talked in a very rude way with her for one of her late payment (she paid 300Dhs from 500Dhs) she replayed on him in a very polite way, BUT he was threaten her on the phone in a very an polite and rude way, she cried and told him that she paid already 300Dhs, there was no reply from him but threatening and RUDE, she closed the phone and start to cry.
when he rang again I told her to give me the phone to talk to him, I was talking with him in a very very polite way, he told me to give him my friend and not to talk to him, I told him if you want the payment I have the receipt and I was telling him the details, he asked me to talk to her again in a very rude way again, I told him that she is pregnant and crying and that he can talk to me, he insisted and told me, I SWEAR IF SHE IS NOT GOING TO TALK TO ME I WILL DO ALL KIND OF PROCEDURES THAT IT WILL HARM HER and will make her pay, realy I couldn't keep my temper and told him, I will close the phone and next time if you will talk in a polite way we will reply, you are working in a very respectful Bank, and your attitude reflect the Bank reputation, and I closed the phone.
he called her more than 11 times again but she did't reply on him, since that we respect RAK Bank but we don't respect the way that they are treating there COSTUMERS.
I hop RAK Bank Administration will see this complaint, and do there best to APPLY there (to be the customers first choice).

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Update by silver007
Feb 01, 2011 6:23 am EST

Really my friend i am not against any nationality, all what we want a decent respectful people on the help desk and collection department, because they are reflecting the reputation of their Company, and really what make you more upset that this company will take any action regarding this issue.

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rakbankdead
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Apr 07, 2011 6:09 pm EDT

Hi I agree to the discussion above.. I was an employee of rakbank.. please visit www.rakbankdead.blogspot.com for my point of view in support to your discussion and against graham honeybill

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Risiuae
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Feb 28, 2011 3:22 am EST
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It will never happen. They have their own rules. They offer lifetime free cards, but once you take it you will get numerous charges, your life will be in hell, It's not lifetime free, it is LIFE TIME HELL. Beware of the RAK reps coming to your office with sweetest smile offering life time free credit cards with minimum docs. Once you sign the sheets and issue your check then those sweet smiling people will vanish. A LEGAL DEPARTMENT will call you.
Another thing RAK bank have another company called EURO marketing, which sometimes calling for customer surveys, and get all your data, such as salary, bank accounts, etc. Beware...

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seboka
ZA
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Jan 31, 2011 2:32 pm EST
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those people are very rude specially INDIANS

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Rakbank / The National Bank of Ras Al Khaimah harassment

i am holding credit card and every month i am paying peopel from collection dept call and talk such rudely that it is unaccepable that this is bank or fish market are they bankes or fisherman, they call peopel Hammar (donkey) we will slap you if you dnnt pay now at this moment . how can a bank employ such staff who dnt no to talk . this is how bank works like grocery . i have their numbers [protected]. [protected]. and their incharge [protected] whom you talk and ther will be no response, there is big comunication gape, waste part in banking .

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Update by saiyed ashid
Jan 25, 2011 8:49 am EST

un ethical, worst banking gunda peopel brought from street unprofasional . management dont no whome to reicrute .

General management should take action on such staff .

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Jdhamnaskar
IN
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May 24, 2011 1:26 pm EDT

I am getting a call from Delhi police and demanding for money which was already repayed. And they are calling me 10 times in a day.

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Rakbank / The National Bank of Ras Al Khaimah foolish credit cards

I had a credit card with rak bank when I was in dubai. This customer care idiots really do not know how to speak at all. They threaten as well even for a minimum payment of aed 350. One fine day I really kept long outstanding and ran away and came back to my country. I had to do this simply bcoz of this collection dept ppl. Thanks rak bank I grabbed alot from your bank. Bye bye.. Hu hu ha ha

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Rakbank / The National Bank of Ras Al Khaimah unprofessional staff

Dear sir/madam

Let me introduce my self, abdul wahab, sharjah, from past one year i have been using rak credit card and doing the payment on time, but unfortunately from last three month i am delaying my payment only because i have no job, the customer care peoples are the worst people of rak bank, they take their customer for granted, one of the customer care person name ali working in al nihal building in qusais call my wife yesterday from his direct no.[protected].18pm till 1.30pm) regarding the same but she clearly explained the situation and promised him that the payment will be done by the end of this month.Despite explaining the problem this guy started abusing her using unwanted words which you can retrieve from the recorded tape.She was so embarrassed and kept on requesting him to reduce his voice but this stupid person never did so.My concern is the way he was talking was totally unprofessional and specially with the ladies which is unacceptable. Is this the way rak bank teach and train their staff to deal with their customer? She told him i will complain to your higher dept, but in return he told her even if i complain to their seniors it wont be any use, this is the way they talk, i suggest others not to deal with rak bank the worst bank in uae, very disappointing & bad experience with rak bank

I need a proper explanation from the manager on this regard

Abdul wahab
[protected]

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Pchy
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Oct 31, 2018 7:57 am EDT

Dear to the concern people,

I have been paying in time for the pass 6 months but now since I lost the job and not able to pay on time, most customer service staff of Rak is very rude and even calling my son in my home country to threaten him and even using a Philippine number .They don't have the right to call someone in my home country as I am reachable. Most of your staff namely Nader, Saleem, Kumel are threatening me and shouting every time they call.

The number who keep calling and threaten me just to get payment are. [protected], [protected]

If this is the kind of staff You will have you will never regain trust from the client.

Hoping your kind assistance

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Robinji12
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May 07, 2018 6:17 am EDT
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i have been dealing with Rak Bank for couple of year and with in the short span of time they drain me almost with unnecessary charges...in a single month 3 loan recovery..for make 200AED transaction 200AED charges where i can transfer the cost of 20AED from outside..as well unknown charges getting accumulated on the account...its really humiliating the customers..also when we raise a complaint the recluse respond coming from staff saying that bank is leagally cover with terms and conditiong...one of the wrost bank i have ever dealt with it..i never let any one go from my knowledge to them for any deal

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Ebtehal
AE
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Nov 12, 2017 6:15 am EST
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Rak bank collection department staff are unprofessional people . Because of one month delay they call my family members which their numbers are with the bank
Even after I have paid all the balance amount .The collection department never told me when I will receive the clearance letter .Never trust in collection department phone number [protected]) you always get a record massage .I am in a deep [censor] because of RAK bank
Ebtehal

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Adel2017
AE
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Sep 22, 2017 8:53 am EDT
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I totally agree. RAK bank is the worst worldwide. They are keeping applying penalties for paid amount.
Never deal with them.

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Nilofer
AE
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Jan 29, 2017 11:59 pm EST
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all staff are absolutely unprofessional and clueless. It's a horrible bank and will not recommend anyone to choose this bank.

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Sruthy 4444
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Jun 07, 2017 10:55 am EDT
Replying to comment of Nilofer

Completely agreed . Such a worst bank I even dealt with .. such a poor customer service and they play with their words time to time for money

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Nilofer
AE
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Jan 29, 2017 11:53 pm EST
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I've been a customer of RAK bank for the past 10 years religiously doing the payments and making sure all payments are done timely. Now that I have some extra money wanted to close the card and loan that I have with RAK bank. I called asked the outstanding amounts to pay and did the payment promptly. Since that day every day I'm trying to call and request for a closure and I'm told to pay 100 aed sometime, 20 aed sometime, 160 aed sometime. This is continuing since the past 10 days . Every day I go to the RAK atm and do the payment and request for a closure and to my surprise I am told a new amount to pay ( Can you pay this amount now?). Everyday I get told this is the outstanding for now and you pay this and request for a closure, once I do this payment they give me a fake ref number for card closure which later I know does not have any meaning.
The customer care people are only playing around with customers and taking them for a ride.
I'm so frustrated and very upset with the bank. I was under the impression that RAK bank was a good bank but I am wrong.

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ahmadiza
AE
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Jun 28, 2016 6:05 am EDT

this guy really dont know how to do his job and will make you in trouble.
i really want leave from RAK BANK and will find another bank due of this guy.
his name is murali and his tel number is [protected].
i don't want used ram bank anymore.

thank you

they can call me if they want to ask me something
ahmad iza
[protected]

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ahmadkhairuliza
US
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Jun 06, 2016 10:36 pm EDT
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Dear Rak Bank,

I want to make complaint anout 1 guys sales person name MURULI GOPAL from Diera Branch,
He lying to me, unprofisional and he not take care customer except he just want to
finish his job only because he still not direct hire RAKBANK.
I will apply leability letter ASAP as long this guy still working with RAKBANK and try to find another bank.
I Have all prove in our conversation chat by whatapps aplication.

Thank You

AHMAD KHAIRUL
[protected]

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Catwalk fashion
AE
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May 07, 2016 12:02 pm EDT

They transfer the amount to other account without my knowledge and approval, this bank totally non cooperative and full off idiots in staff.

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Som Dev
US
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May 06, 2016 5:46 am EDT

Worst service ever!

I requested for NO liability letter on 20 April. Rak bank advised me I will get my latter after seven to ten working days but still I did not get any response from Rak bank. When I called them they put my call on hold after long time they gave me response without satisfaction answer at the end, so I am very disappointing!
Please advise me how I can get my no liability letter.

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Rakbank / The National Bank of Ras Al Khaimah varon kumar

This is the second time i have complaint collection dept. They are rude and unprofessional on how they treat the costumers. Even just one month you missed the payment they will treat you like a dog or a ### criminal! I wrote to the bank on my first complaint then after 2 to 3 days i receive a call apologising to what the agent said to me. They assure me it will not happen again. They will make sure they will do action on that case. So then now what happen because i have missed one payment again now i received a call from this indian fellow forcing me to pay! Without even asking or saying greetings on the phone? This how he said " you have done the payment? I said " who is this " from rakbank he replied. Then i said ok im just waiting for my salary to pay my dues. He said how come your husband said will pay yesterday? " his tone is like you are ### criminal! Thats why i told him i will complaint you how the way you are talking! He said go ahead complaint and i will make sure i will force your paper to legal!"
Is this a normal way how the customer be treated once the payment have missed once? Is this how the bank way to collect money? No wonder why so many expats choose to escape rather than to pay because bank itself pushes them to do it!

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Rakbank / The National Bank of Ras Al Khaimah harrasment by banks staff

I have been defaulting with the bank for 2 payments and i get regular calls from the bank.But since last 2 months, the collections people call and starts abusing. They even doesn't bother to hear what am i trying to say, only what they tell is today i need the payment before 4 pm. They use such words like stupid guy, dumb, begger, theif and b**t*rd. This s not the way to deal with customers. I got a call demanding for payment of 2200 aed immediately and when i asked for more time, a illetrate lady starts speaking and abuses my parents they this is what they thought you to come in others country and steal money. After few minutes, a guy calls asking for the payment and i had explained everything. In reply he says" is that my problem". Then he starts asking that where i spend the money. Before i could tell him anything he asks me that which bar i go and drink, how many girls have i picked of that money. When it was untoleratable i asked him his name, he replies; call back later on same number and you will get my name in voice mail. Then he just kept abusing and atlast he disconnected the line. I called back and wanted to speak to the manager its going on voice mail. His name was mohamed zaafraan and the lady who called before her name was sara. I don't understand how does the bank hire this kind of people. Trust me if a customer never answers the bank calls he will be very happily living.

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Rakbank / The National Bank of Ras Al Khaimah credit cartd & unprofessional staff

Dear Sir/Madam

Let me Introduce my self, D S Kamble From Dubai, 4 Months Bank our company has opened a salary transfer bank account with RAK BANK UAE, While opening the account, i have been assured by the bank people that i will be getting a Credit Card, according to my eligibility, till now they (RAK BANK) has given me NO assurity, the CUSTOMER CARE Peoples are the WORST People of RAK BANK, they take their customer for granted, one of the customer care person told me even if i complain to their seniors it wont be any use, this is the way they talk, I SUGGEST OTHERS NOT TO OPEN ANY ACCCOUNT WITH RAK BANK THE WORST BANK IN UAE, VERY DISAPPOINTING & BAD EXPERIENCE WITH RAK BANK

I NEED A PROPER EXPLANATION FROM THE MANAGER ON THIS REGARD

KAMBLE
[protected]

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UAE2012
AE
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May 11, 2012 5:33 pm EDT

RAsKals ! I was in detention for a night holding a RAK Bank Clearace Letter ! I have settled the card on 15th and the CID came to on 16 afternoon. I am forced to stay in Khalidiya Station holding the clearance letter. The advocate did not come that day and next day I got released through the court ! . Better not to go for any credit card. Live with you means. No credit card or loan to maintain to a life style which not afforadable to you. Keep a good net work of friends and relatives. Help each other.

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credit card of RAK is hell
AE
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Apr 29, 2012 9:49 pm EDT

I am working in Al Ansari Exchange, we are dealing with customers as well but not that way RAK Bank employees dealing us. Infact Rak Bank guys losing their valuable customers. Today I received a call from the bank to pay my credit card amount as I missed last month. The guy was threat me that he will take legal action against me and he will call my HR department and he will fire me, he shout at me alot; I just listen to him till he finished his pressure cuz he must be pressurize from his seniors. When he finished his call I gone to my boss and told him everything about his call. So its simple guys; make a big heart and show them your good attitude and let them learn something from you. My suggestion is avoid credit cards specially, it has more hidden charges. its just hell.

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nej
PH
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Jan 25, 2012 6:46 am EST

my husband used to work in Dubai but in 2009 he asked for a 1 month vacation from the company because he needed to be by my side when I undergo surgery of the thyroid. He had a credit card debt at Rak Bank for less than 4000 dirhams. According to him, before he left Dubai, he went to the collecting agent to pay his dues, unfortunately they were closed because the said establishment was affected by the recession. On the other hand, he was not able to return to Dubai because the company where my husband worked was also affected by the recession. A local collecting angency is harrasing us to pay the dues 10x bigger .Unfortunately we dont have the power to pay now. can they send my husband to jail for not paying? thanks

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khalid yassin
AE
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Oct 28, 2011 7:12 pm EDT

Yes this the worst bank in UAE because they take High rates for the credit cards and the customer support don't care about you because they are Indian people and don't have experience, The RAK bank credit card debt is bad because It grows fast If you don't pay and they will report you to the inter polo If your debt balance reach high amount, I don't recommend this bank, I recommend Dubai Islamic Bank and Abu Dhabi Islamic Bank

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vijayakumar nair
AE
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Jun 07, 2011 10:12 pm EDT

I have relation ship with so many banks in UAE during the lat 14 years. Undoubtly I can say RAK bank is the worst bank in UAE. I applied for a clearance letter last month till now it is not processed, when I am contacting their toll free number they are giving the branch contact number on which you will not get any answer.
vijayakumar, [protected]

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sumithaskaria
AE
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May 09, 2011 3:55 pm EDT

dear madam
i am sumitha skaria, i am having account in rak bank, here i would like to inform you that since 2 months i couldn't receive my monthly bank statement ( march and april) so kindly do the needful

Thanking you

S
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SACHINJAIN1484
AE
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May 05, 2011 8:35 am EDT
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Dear Sir/Madam,
My Name is Sachin Jain and I am having a Credit Card from RAKBANK, Now two months back i have changed my job and i want to change my mobile number and address with RAKBANK since then. I have contacted so many times with Customer care and Faxed the necessary form but no actions has been taken. I am contacting again and again and faxed that form around 5-6 times but nothing happened and these guys are contacting me on my old number which is with my previous company. IF RAKBANK CANNOT SOLVE THIS PROBLEM AND CANNOT CHANGE MY ADDRESS AND PHONE NUMBERS THEN I THINK I SHOULD CANCEL MY CARD.
LOOKING FORWARD FOR A PROMPT ACTION IS THIS REGARD.

SACHIN
[protected]

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punnose rajan
AE
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Jul 23, 2010 6:46 am EDT
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Let me introduce my self, My name is Punnose Rajan has taken the RAK bank credit card, canceled the insurance & credit shield on my card, even after cancellation the e-statements which is coming is shown that i am suppose to clear the dues on the credit shied, there is reference numbers for my complaints & the customer care people are only giving the false information & not even taking my complaint or giving any document number for my complaint, i am planing to lodge a complaint against the bank for giving the false e- statement.

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Rakbank / The National Bank of Ras Al Khaimah anonymous call

Friends who are going to read this please refer to my previous complaint drafted against my Insurance claim with RAK BANK.As a result of that I recieved a call from RAK Bank and finally I recieved a letter from their side stating that the insurance is declined.So the result was I lost the money which i paid for Credit Shield .Now recently I got a call from rak bank legal section stating that there is a legal case going to be filed against me because i have some bounces reflecting in my current account(A/c No [protected].To avoid that Im supposed to pay 1200 Dhs and close the account.The call was from a person who was not even clear to explain as to why Im supposed to pay this.Also RAK Bank was aware that I lost my job and have the termination letter in the records.Now without a job my cheques got bounced and what should I do to make them realised .For this Bank needs 1200 to be paid.Why there is no proper notification in this rgard from the bank people?How can they expect me to pay for an account that Im not using and that too having proper records that I got terminated and Im jobless.No other banks are having such a poor service.Such a poor process.Im really fed up of this.Im searching for a job since 1 year and what should I do for this.Any RAK BANK OFFICIALS, please do inform me the details to [protected]@gmail.com.Im wondering why they didnt inform me along with letter that they had send to me regarding my insurance claim.They are not bothered on that and now for this...WHat service.I advice all my friends to read my experience before you decide to get a card or open an account with RAK BANK

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Rakbank / The National Bank of Ras Al Khaimah harassment

I have been on default for more than 4 months with RakBank Credit Card since I got terminated with my previous company and just recently joined a new company. Last month of November, I paid the amount of AED 700. Then I received a call again from certain Mohd (+[protected]) saying that it's not enough and I have to pay more than 1000 otherwise they will file a police case against me. I have explained to him thati just recently joined a new company and I could only pay for this amount.
Mr. Mohd (+[protected]) started calling me and relling me indecent words, such sa B*ch, stupid lady, idiot and the F* word. and even sent me an SMS that CID is already hunting you, and then he called me that He will make sure that I wil be put in jail and will be thrown inside the jail like a pig and get raped there and started to say I'm a very indecent girl with very bad attitude and other things which made me cry and worried. How could he say those words? I don't know him and he doesn't even know me. When I explained why there is delay on my payment, he told me to shut UP and he doesn't need my explanation. He's saying that even if I pay him 1Million Dirhams still he will not accept it and he will make sure that I will be insifde the jail and get dumped there. Such a prestigious bank treats their customer like this? what can I do if I lost my job and the fact that I did not leave the country means I am willing to pay them back and wil never turn back on my obligations. They should understand that there is economic crisis and unexpectedly I got terminated and I know my obligations.

Read full review of Rakbank / The National Bank of Ras Al Khaimah and 49 comments
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Mya Hudson
GB
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Nov 21, 2018 9:00 am EST
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I, hand on heart, thought I was the only one but evidently I am not.

Hadaf Al Khaleej Debt Collections LLC [Tahseel] External Legal Agency - masarath@tahseel.com; adnanbutt@tahseel.com and hani@tahseel.com;

Took out a very small loan and after returning to the UK I tried to contact the bank to pay it back with no response! but then I get an email almost a year later. Perfect, I can now clear my debt and be free! This low life was on the phone to me threatening me! im at work. we agreed on how I will be paying it. At the same time another low life emails my HR manager (I have just found this job and I believe they picked it up from Linked in). Email reads:

We are acting on behalf of our client Emirates Islamic Bank who has instructed/authorized us to recover from (X) the entire settlement of his dues.

We seek your assistance in recovering the outstanding amount lawfully due and request you to kindly verify with the details provided by us above and reply back to us with confirmation if the above mentioned person is working for your good establishment. We request you for maintaining of confidentiality, as we do not intend to harm your firm’s or any employee’s reputation.

If the above details are correct, please provide us with his new contact numbers (mobile, home and office numbers) and personal email address, which could be of help to us in reaching him.

We look forward to receiving your positive response and cooperation in this regard.

Note: If you are not the concern person for doing the verification please provide the right person’s email address.

Thanking you in anticipation.

Thanks and Regards,

Aarif Mulla

Team Leader,

Hadaf Al Khaleej Debt Collections L.L.C., United Arab Emirates.

Mobile: +971 [protected], Direct Number: +[protected], Office: +[protected], Fax : +[protected].

They forwarded it to me. Weren't very happy and month later I lost my job! Now I have been out of a job for 6 months after due to the mental and emotional stress they caused. Thank God I have a job now and paying the money back. I am in the process to raise attention to Interpol and the UAE government to consider regulations over their Debt collecting companies. This has been an absolute joke!
I am ok but imagine someone lost his/her job or unable to work. has a family/children to take care off and needs a little more time to pay it all back. yes you shouldn't have taken the loan out in the first place, but the harassment has no place anywhere in the world!

I am working with a Lawyer to get this resolved. Please feel free to comment or reply to me to push this forward. I will pay my loan and get my compensation so really not losing much!

Lets do this guys! People, that aren't willing to think before they earn a living the "halal" way deserve noting less! SOZ

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narayana tukkadi
US
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Aug 27, 2017 11:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Good evening
Hiii sir,
Regrading [protected] my card number, my problems for rak bank I get credit card loan 2013, 80000 still date I am paying until 2015 after that do to my company salary delay iam not paying countesses even tho I pay wht I have iam asking rak bank when I was vacation long leave already I pay 2 month there was 3 month pending then one of antoney from legal department dubai he call my home that time my mother was there his talking my mother completely unexpected way my mother was crying do to this call iam asking rak bank who calling rak bank legal departmental they are talking kind of thinks as his say ur randi mens hindhi? broker also talking xxxx banks like that never see special rak bank
2013 to 2017 still my amount not done because rak bank double interesting, even nobody can pay until his expiry in uae iam asking rak bank its care ct if any clarification please ur bank calling my home record

Thanks

I hope I get some one solve's to me

Narayana tukkadi
[protected]

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narayana tukkadi
US
Send a message
Aug 26, 2017 3:29 pm EDT
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Hiii this narayana I get credit card loan 2013 but im paying some of my payment. I loses do to my company deley salary es legal department they safar me morethen my life do to deley work my company send long vacation. Eventho I pay 3 months with my friends 3 months deley they call me home they talk with my mother completely unexpected way. Really never see kind of bank how I can solve this bank I can sleep properly if I am India I can put agenest bank do they del with my mother please help me how to solve this bank thanks
narayana
[protected]

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Butch Pablijan
US
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May 08, 2017 9:05 am EDT

The bank employees are very unprofessional, giving false information! is it normal to process a personal loan more that 2 months after you submitted all the required documents and keep saying t's approved? the sale agent/ the team leader is not even helping and keep ignoring my calls and messages!

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Nilofer
AE
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Jan 29, 2017 11:53 pm EST
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I've been a customer of rak bank for the past 10 years religiously doing the payments and making sure all payments are done timely. now that I have some extra money wanted to close the card and loan that I have with rak bank. I called asked the outstanding amounts to pay and did the payment promptly. since that day every day i'm trying to call and request for a closure and i'm told to pay 100 aed sometime, 20 aed sometime, 160 aed sometime. this is continuing since the past 10 days. every day I go to the rak atm and do the payment and request for a closure and to my surprise I am told a new amount to pay (can you pay this amount now?). everyday I get told this is the outstanding for now and you pay this and request for a closure, once I do this payment they give me a fake ref number for card closure which later I know does not have any meaning.
The customer care people are only playing around with customers and taking them for a ride.
I'm so frustrated and very upset with the bank. I was under the impression that rak bank was a good bank but I am wrong.

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sufeeringperson
US
Send a message
Dec 23, 2016 2:45 am EST

I have am also facing same problem with rak bank, after we are attending calls and explaining our status. we are searching for the job most days without food even. also for the loan payment even though we have paid the full insurance premium for the same. they are also calling and sending people to home in india too and some of the collection team is speaking in bad words in hindi to me. we are in the problem and running away still they are harassing too much, different people are calling from different mobile number and land line number.

A
A
Abdul Majeed Najeeb
AE
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Jun 26, 2012 8:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Attn: the manager
Rak bank
U. a. e.

Sir,

I abdul majeed najeeb having a credit card no.[protected]
(titanium master card) which I took in 2009 when I had a job, I would remit the money every month.in march 2011 I lost my job, immediately I reported the bank
And gave a copy of termination letter in king fizal branch, sharjah, but still I managed to pay the money by borrowing from my friends and relatives for few months. I even sold my daughter’s gold bangle to pay the bank.

After 8 months I got a job in abu dhabi with less salary than before. I had to repay my friends and relatives who helped me when I was jobless. I live here with my wife and two childrens, both are going to school. I had to manage all the expenses and at the same time repay the debts also.

In the mean time I was being called from the bank saying I have to pay this much
And all that, they kept on harassing me very often. the tension I am undergoing is unexpressable.

I don’t say that, I won’t pay. I will pay the bank, but I want the bank to help me by reducing the amount. if the interest, over limit fee, late fee will be waived off, I can pay the remaining total amount by 4 - 5 installments.

I request the bank to mail me a settlement letter so that I can settle this at the earliest and become free from the debts.

Your favorable action in this matter will be highly appreciated.

Thanking you

With regards,

Abdul majeed najeeb
Abu dhabi
U. a. e.

Mob : 0097150 / 4912639

Email : am_najeeb@yahoo.com

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David Anderson
US
Send a message
Jul 11, 2016 11:51 am EDT

Does anyone know of any contact at rak bank who has some small amount of common sense as I received the below email today from them, I have not run away I was made redundant and could not make full payment of the minimum due, despite several emails to them they never answered me, then I get an email from some bilkish offering to help come to an amicable solution, now these donkeys claim they have put a gcc wide work ban on me, police case and travel ban, how the hell can I pay them back if I cannot work, are these clowns actually regulated by the uae central bank or do they simply do what they want.

See below email received today, if there is anyone out there who can assist me please come forward woody93412@gmail.com

Dear prakash,

The customer’s current os as at today is aed 70561.33 and the principal amount aed 62, 035.17.

As june month was last month to stop all case legal activity as I informed you. since we already done consequences against customer & only 1 gcc law consequence is left.

Criminal case has already been filed and gcc ban is already active for travel also employment ban is in the process in order to stop being employed in gcc.

And also central bank black listing is in the process for international travel ban. if customer could manage at least the principle amount prior to 17th of this month we can immediately cancelled all the actions in process and can be removed the legal case has been filed.

Appreciate your urgent response to proceed without fail

X
X
xyz446
AE
Send a message
Jun 03, 2016 11:48 pm EDT

Hallo guys, guess what happened to me? I have 0 out standing on my card and have a loan paid on time every month and I normally pay aed 500 extra. one nice day I thought of calling the bank and finding out how much would it cost me to close the loan entirely, the agent miss understood me imagine how an agent can go from "I want to pay" to "I do not want to pay" whatstupid! so one thing led to another, I lodged a complaint went on with my life. another happy day I changed my phone and wanted to register my mobile app, to my surprise the app said the card is invalid, I called customer care and to my surprise the card is blocked :o lol what stupid #! I have a loan of x amount and they blocked a card with no out standing! how dumb are they. so basically whats happened is that the dumb collections agent blocked my card thinking am gonna run of without paying their loan hahahaha. seriously, steer clear of rak even for regular baking requirements.

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Sarim Khan
US
Send a message
May 02, 2016 2:57 pm EDT

Make complane on consumer court against rak bank recovery dept and also post on each and every social sites for awareness, that do not apply any product with rak bank they are cheater and really don't know how to talk to there royal clients. if by chance you forget to pay only one time your credit card amount they screw your happiness.

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Rakbank / The National Bank of Ras Al Khaimah new way of getting money

Hi

I setteled the amount I need to pay to RAK bank from India 2.5 years back...Bank agreed to discount the amount of 500 dhms and I paid rest of the amount in US dollars...it was 4000 UAE dhirms

Now the bank came back asked for another payment of 4000 Dhs saying it aggregated to that amount...An agency in Cochin is carriying out this...

So please be aware of any RAK bank sttelements you make through India you cant trust thease guys its all scam...And how these people operate with Credit cards

I have complete bill with me for my older payment

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Overview of Rakbank / The National Bank of Ras Al Khaimah complaint handling

Rakbank / The National Bank of Ras Al Khaimah reviews first appeared on Complaints Board on Aug 18, 2009. The latest review Personal loan was posted on Mar 30, 2024. The latest complaint Personal loan was resolved on Mar 30, 2024. Rakbank / The National Bank of Ras Al Khaimah has an average consumer rating of 3 stars from 406 reviews. Rakbank / The National Bank of Ras Al Khaimah has resolved 170 complaints.
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  1. Rakbank / The National Bank of Ras Al Khaimah Contacts

  2. Rakbank / The National Bank of Ras Al Khaimah phone numbers
    +971 42 130 000
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    RAKIslamic Customers
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  3. Rakbank / The National Bank of Ras Al Khaimah emails
  4. Rakbank / The National Bank of Ras Al Khaimah address
    P.O. Box 5300, RAK Operations Centre, Emirates Road, Ras al-Khaimah, United Arab Emirates
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Rakbank / The National Bank of Ras Al Khaimah is ranked 299 among 412 companies in the Banks category

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