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QuikTrip Complaints 154

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A
11:17 am EDT

QuikTrip customer service

I was in the QT at 15th and Denver. I cannot remember his name, now that I am home, but it started with a D. He had his brown hair combed to the side, and his coworker was a tall, skinny guy. Maybe red hair? Anyway, I'm writing this complaint because I was standing right in front of the register when D decided it was a good time to whisper, "she doesn't have any hair" to his coworker. God forbid he miss getting a glance. I work in customer service, and I get it, you're going to see some characters. WAIT UNTIL THEY LEAVE THE STORE. I'm simply a woman with a shaved head. I'd hate for them to be doing this to women that don't have hair for reasons out of their control. They need to learn better manners if they're going to be dealing with this many people throughout the week. This is my neighborhood QT and I'm extremely annoyed by my experience today.

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12:01 am EDT

QuikTrip a customer service ruined...

I am very disappointed with the service that I have experienced tonight at the north Druid location. David the associate at the register at around 11:26pm had the audacity to snatch my I'd of of my hands. I understand that I look young and that I was buying cigarillo but I also know that pulling out an ID out of someone's hand is absolutely rude. I am ashamed to associate this quick trip to my Neighborhood quick trip. I hope that I do not have to cross paths with him again. He is not qualified to be a manager.

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7:01 am EDT

QuikTrip food and attitude of employees

Well I would file a complaint but since you all have your heads up your [censor] and all you care about is your big paycheck I won't because I know nothing is going to get done about it. So instead you all are going to make headlines. I'm calling all the tv stations in the Kansas City metro area and show just how your employees treat people and the quality of your food when certain employees work.

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3:17 pm EDT
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QuikTrip respect towards staff and customers

Today at the Quik trip on 71st (store 99), I went in and there were two female employees who were in the kitchen part of the store I believe. I think their names were Tori and Aashnna? I was unable to see their names 100% clearly. I could overhear them during my trip in the store talking rudely about the staff they were working with and being disrespectful also while talking about customers coming into the store with each other. It looked as if they were possibly best friends or something of the sort. It was very obvious to anyone in the store I think that if you happened to look back towards the kitchen it was clear they were talking about people. I am transgender and I never heard them say anything about me in particular but after hearing them talk about others disrespectfully I felt very uncomfortable and unwelcome. I am aware that quiktrip is welcoming to any and all LGBTQ customers and workers which is very appreciated and respected. But after today's visit I can say that after hearing rude comments towards their own staff members and remarks about customers going in and out that I don't feel as comfortable being around that kind of environment. The rest of the store members were polite and nice while I was there. I just felt that I needed to let it be known that I've noticed that at several stores in this past month. Other than today's incident, I love Quik trip and would love to keep supporting you as a company.
Thank you for hearing my concern.

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10:09 pm EDT
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QuikTrip my daughter is being bullied by her shift manager

Today at work at store #37 my daughter Jana Yarborough was once again harassed my shift manager Chanda W. after completing her shift she was forced to stay stocking freezers for an extra 30 minutes. I could understand if the incoming crew was short staffed, but they were not. this same manager has repeatedly sent Jana home after driving to Bartlesville and told she was not needed to leave. Tonight she was berated in front of customers several different times. She has complained several times to her main manager and the issue was supposed to have been taken care of. However it seems she is now being retaliated against.

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11:55 pm EDT

QuikTrip cashier was rude and confrontational

I walk in and cashier was arguing with another customer and threatening to kick him out of the store, i approached and went to buy a tobacco product he ask for i.d. witch is correct but i did not have it, then he snatched the item away and said" that sucks for you" in a rude way, i told him i am not the kind of person you talk to like that and to fix his attitude and walked out.

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7:02 am EST

QuikTrip morning supervisor

This morning at about 4:00 AM I stopped to get a donut and chocolate milk on my way to work. Your morning supervisor was getting upset with 3 customers coming into your store while he was trying to get food ready to put out. He kept yelling be their in a minute, two more customers came in to pay for gas. As he came to the cash register he throw the sandwichs in front of their they go and went up to start ringing people up. As the other customers came in be for me I went to the back of the line. After I paid for my stuff he made the comment that not a single person picked up the things he threw on the ground.

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9:05 am EST

QuikTrip manager yelled at me on christmas eve morning

He asked what was in my 32 oz cup. I replied coffee. Then he scolded me like a child, that I got two coffee's & called them ice one day. I was shocked! He called me a liar, said a customer told him I had done all this one time before. I asked him why he was doing this when he asked his question, I answered and paid correctly then he starts with his accusations. Said he was manager (Evan S.)something like that. I even went back to get his name but was so shaken up for being scolded & accused after paying. I won't go back again, unless this is fixed. I don't understand why he did this to me?

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11:44 pm EST

QuikTrip management

I as hire and work for a year busting my butt try hard to come a trainer . And love you company . And then my supervisor to not support me in any way. And I feel like he look for any way to fire me. They told me to listen to my boss and so I did and the next Day I was fire . And only been written up for use one day off I didn't have if this is the way employs are great at the job I hope to see the company grow with complaint . I got fire over a money order because I print it up wrong and try to fix it but I'm ahead my boss told me no...

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Pamela Oseni
US
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Sep 21, 2019 4:41 pm EDT
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That is a shame! Quiktrip Corporation what are you going to do about this and other complaints about your managers and racism and poor customer service in your stores?

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3:35 pm EST
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QuikTrip racism/lack of promotion

I can't believe how badly QT treats their workers even in this day and age when it's illegal to do so. The managers at QT are the worst. They're racist, prejudice men and women who barely finished high school and will never be able to find a job elsewhere. They abuse their authority and are power hungry. They bully the workers. They pick few "favorites" that they want to date or sleep with or hang out with and the rest are abused by them. They only promote these 'favorites' even if they do a crappy job. But they refuse to promote the other good workers. I've personally seen the managers mistreat NA worker because he is of a different race and religion. This manager has even asked other workers to make false complaints against this guy to make him look bad. Whenever he had a good feedback the manager would overwrite it. I don't understand why managers have power to do that. What is the point of it if they can easily change it with lies. It's counterproductive. This manager refuses to promote the NA because he is not white and he will have hard time finding someone else who'll do all that work. See QT doesn't pay the night workers more but they have to do more work at night for same pay. The poor NA works all by himself because the manager refuses to give him help. The manager is so dishonest and unfair. But he claims to be a good Christian. I don't know how he can live with himself. I was so disgusted by him as a Christian that I just couldn't work there anymore. I had to leave. The manager besides being racist would also not follow company policy. He never did shift walk and would blame NA for everything. He even hinted that we will be rewarded if we did something to make NA look bad so he can hold him back and not promote him. Some of the RA even got promoted from lying about NA. But still they don't question him about why only the white guys and girls are being promoted and non whites with better records are not being promoted. I don't understand why the supervisor doesn't look in to it. I think the supervisor is also racist because he started out the same way with just high school education. All the supervisor have never been to college and don't know anything about management. They just pick someone they like and just drive around to all stores. The person they pick to drive around with literally gets a free ride and can be promoted by skipping levels. Everything is set up to be unfair. The HR guy they have is a joke, he is actually a puppet of supervisors and does whatever they tell him to do instead of following legal procedures. Instead of helping the victim he blames them and tells them it's their fault. He tells them to just do whatever the supervisor and manager want or they'll be fired if they bring up any complaints or issues again. He doesn't even keep the complaints confidential but tells the supervisor exactly what the victim said so they can punish him and hold it against him to not promote him and treat him even worse than before. I don't know why the workers don't sue. They probably don't know their legal rights. If any lawyer is reading this who specializes in labor law please stop at QT in Fort Worth, TX and talk to workers there. You have a good opportunity for a lawsuit there. Please help if you're a God fearing Christian and if you have a heart. Jesus would want you to do the right thing.

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ghstrytr
US
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Sep 24, 2019 4:00 pm EDT

These same unfair illegal practices are going on across all 11 states that QT has stores in. I am in Arizona and it is really bad.
I no longer work for QT but I DO HAVE AN OPEN CASE PENDING AGAINST THEM with the EEOC and the Civil Rights Division of the AZ Attorney Generals Office.
The only way from what I have researched to date that will ensure compliance with the laws and some kind of satisfactory remedies is for everyone who has been affected by discriminatory practices to immediately file their complaints with the EEOC or the CRD which can easily be done on line in just few minutes. With the 1000's of complaints posted by current and former employees over the span of many years, it is more than obvious that this company has a major problem. And ALL THE COMPLAINING WITHOUT ACTION will not resolve any of these issues. If enough people file (as they rightfully should) to initiate their cases we may as a group have what it takes to be noticed by good law firms who will take on our cases as a class action. QT does NOT want bad publicity and being sued is bad for business.
In the same time spent posting complaints to various websites, you will get actual results taking those few minutes to file on line with the EEOC. Complaining just to talk solves nothing but initiating action together in conjunction with our complaints will definitely make the federal government take notice...and isn't that what you are seeking? May I also say that the remedies for employees who have been discriminated against can be as high as $300, 000 for each event and that does not include punitive damages.
For more information or guidance on how to initiate your claims please feel free to contact me ghstrytr@gmail.com

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Pamela Oseni
US
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Sep 21, 2019 4:38 pm EDT
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I can believe that after my experience today from Jasper the assistant manager just thinking on the QuikTrips there is 99% white people in management at all their stores.

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ThisIsFunny1001
US
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Jul 22, 2018 10:41 pm EDT

Agree. And its run mostly by white jocs/ men who are extremely sexist and theres zero human factor. Nobody cares how you and ur family are doing or how ur weekend was. Its all face front fake. They only care about the customers and could care less if ur going thru a hard time. Heartless

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9:22 pm EST
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QuikTrip no breaks

Pulling the spot light off of quicktrip. Did you know that quiktrip doesn't allow any type of lunch break or even 15 minute breaks for their employees. Employees are there working 8 to 10 hour shifts with out breaks. Ever wonder why the clerk ringing you up has food stuffed in their mouths well that's because these employees are trying to eat as they go but are then turned around and called disgusting and unprofessional. But if you ask me the disgust and unprofessionalism comes from quiktrip their selves for not allowing these poor people to eat who work so hard through out the day. So before you go to pass judgement or make your complaint just think about it. I recently learned all of this from talking to mulitiple employees from multiplie quiktrip stores only to here tge same thing. So as a former customer who will no longer be supporting their busniess. I hope this will take necessities in quiktrip to change their policies what type of employeer does not allow their employess breaks.

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Alieec
US
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Aug 22, 2017 8:33 am EDT
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I fully agree and the workers need to organize now!

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QTsucks
US
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Feb 17, 2014 3:30 pm EST

I can't believe how badly QT treats their workers even in this day and age when it's illegal to do so. The managers at QT are the worst. They're racist, prejudice men and women who barely finished high school and will never be able to find a job elsewhere. They abuse their authority and are power hungry. They bully the workers. They pick few "favorites" that they want to date or sleep with or hang out with and the rest are abused by them. They only promote these 'favorites' even if they do a c****y job. But they refuse to promote the other good workers. I've personally seen the managers mistreat NA worker because he is of a different race and religion. This manager has even asked other workers to make false complaints against this guy to make him look bad. Whenever he had a good feedback the manager would overwrite it. I don't understand why managers have power to do that. What is the point of it if they can easily change it with lies. It's counterproductive. This manager refuses to promote the NA because he is not white and he will have hard time finding someone else who'll do all that work. See QT doesn't pay the night workers more but they have to do more work at night for same pay. The poor NA works all by himself because the manager refuses to give him help. The manager is so dishonest and unfair. But he claims to be a good Christian. I don't know how he can live with himself. I was so disgusted by him as a Christian that I just couldn't work there anymore. I had to leave. The manager besides being racist would also not follow company policy. He never did shift walk and would blame NA for everything. He even hinted that we will be rewarded if we did something to make NA look bad so he can hold him back and not promote him. Some of the RA even got promoted from lying about NA. But still they don't question him about why only the white guys and girls are being promoted and non whites with better records are not being promoted. I don't understand why the supervisor doesn't look in to it. I think the supervisor is also racist because he started out the same way with just high school education. All the supervisor have never been to college and don't know anything about management. They just pick someone they like and just drive around to all stores. The person they pick to drive around with literally gets a free ride and can be promoted by skipping levels. Everything is set up to be unfair. The HR guy they have is a joke, he is actually a puppet of supervisors and does whatever they tell him to do instead of following legal procedures. Instead of helping the victim he blames them and tells them it's their fault. He tells them to just do whatever the supervisor and manager want or they'll be fired if they bring up any complaints or issues again. He doesn't even keep the complaints confidential but tells the supervisor exactly what the victim said so they can punish him and hold it against him to not promote him and treat him even worse than before. I don't know why the workers don't sue. They probably don't know their legal rights. If any lawyer is reading this who specializes in labor law please stop at QT in Fort Worth, TX and talk to workers there. You have a good opportunity for a lawsuit there. Please help if you're a God fearing Christian and if you have a heart. Jesus would want you to do the right thing.

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8:48 pm EDT
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QuikTrip slip due to wet concrete

I went to the quick trip to buy a tea as I walked outside their was a female employee cleaning the concrete as I stepped out I slipped and lost my balance I didn't fall but because of that I hurt my right hip trying to hold my balance then to top it off the employee laughed at me I could not see her but my wife whom stayed in our car saw her laugh at me .Im very upset that this happened and that that girl got away with being unproffesional and rude ..

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BON-BON
Des Moines, US
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Jun 08, 2011 6:15 pm EDT

Me and 5 of my freinds drank 5 different cans, they wre all flat and nasty tasting. I go through a 24 pk every 3 days. I am a very big fan of dr pepper. Thank you.

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10:15 am EST
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QuikTrip Horrible company to work for

QT is a horrible company to work for. They don't even give you a lunch break. Forget about lunch hour, but they don't even give you a 5 minute break. Not even for full time worker who work more than 8 hours per day and more than 40 hour a week. They tell you that if you "have" to eat then you must eat WHILE still ringing customers. You could have your food in your hand and if the customer comes, you have to ring them up with your food sitting right there on the counter in the open. The manager won't say that go ahead finish your meal, I'll take care of the customer. They'll tell you to interrupt your meal and serve the customer and only eat if there is no more customers. Most QT stores are always busy with lots of customers. They need to provide a clean place where employees can sit and eat in peace without having to ring up customers during their meals. They also make people work alone at night in dangerous areas because they are too cheap to hire two people to work in the store at same time. The QT managers are the worst managers of any company, they like to bully the workers and threaten them. Most people hate their jobs here, they only work here until they can find something else. QT sounds good when you start but soon you realize how bad things are. They don't care about their worker's safety. Managers have told employees that even if a customer beats you up there is nothing you can say to the customer. It is illegal to make employees put up with physical abuse from customers and all companies know that except for QT. Most companies even thorow out customers for verbal abuse, but QT managers verbally abuse thier own workers. It is a horrible company and so many people are consiering suing them for all the unfair treatments.

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putamadre1
Phoenix, US
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Feb 06, 2023 1:06 pm EST

They lack communication, and professionalism. Both luis and desiree go hand in hand with all the things wrong with the warehouse. They’re both rude, out of pocket and unprofessional. They severely lack in communication. They don’t bother calling for an update for hire. If you call, you’re too eager and they see it as calling too much. And that’s not even the worst of it, being called a red flag amongst other things when you called twice for an update since orientation is this week is downright wrong. They want people they can walk over. They don’t want you to have an opinion or to ask questions. They don’t even want you to stick up for yourself when a punk [censored] receptionist has an opinion of you that’s biased that prevents employment. The hiring staff needs to be removed and investigated.

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Javone Brown
US
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Sep 17, 2022 9:42 am EDT

Quik Trip kitchen in Atlanta (Ellenwood) location management is messy and unprofessional they rude lazy and keep a negative work environment

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Youdontneedtoknow123
US
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Apr 04, 2022 4:11 pm EDT

This company has a employee who has had sexual assault claims against him and who's father works at the office. His only punishment has been to relocate stores. They continue to kick the can down the road and will not terminate this employee despite multiple allegations towards him. There has even been a "hearing" in which a manager has provided proof "messages and videos". However, this man remains employed. This is happening in Fort worth, TX. If you know about what/who I am speaking of, please speak up.

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Jules MF Wallet
US
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Aug 10, 2019 3:17 am EDT

I have been working for QT for almost a year. I lost an opportunity for promotion, my fault. I have stayed with the company because I love my job. Im an ER but strong as all hell. I was going to be an NA or RA-so imagine someone on your shift that can do everything you can, except for the audit. I find it my personal responsibility to turn over a good store. I've learned a lot while working this job and am frustrated almost daily. I'm physically exhausted after some of my shifts where I do all DAW and maintain the store the entire time. If an Assistant does not move from the check stand during a shift, let me tell you- you are hard to work with and for. I get that all of you work 46 hours or more a week, but I'm at 40 and I bust my [censored]. I'm just trying to figure out what to do. I don't won't to sacrifice my work ethic. I also don't want to fill crippled after every shift. Honestly, I walk like I'm 70 and my whole body aches. I'm not some child or some joke. I have been an athlete all of my life. This job is physically toiling to say the least.

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PhoenixSunshine
Phoenix, US
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Dec 10, 2020 11:37 pm EST
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Replying to comment of Jules MF Wallet

It sounds like QT corporate pays a bit higher than some companies but in the long run Amazon will take their employees who have been taken advantage of. I suspect QT corporate is going to be sued very severely one of these days. Mark these words..QT corporate you shall reap what you sow. You might be able to hide behind fancy words and higher than expected minimum wages but eventually the good workers will have had enough and then you will be left with the criminals off the streets to run your stores. Why do you think QT gives police officers free drinks because QT can’t protect themselves. QT gas is expensive go to Sams Club or Costco and save 10% every visit.

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Misses SunnyD
US
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Jun 19, 2018 7:39 pm EDT

The old quiktrip was awesome but they have changed so much it's hard to even consider them quiktrip. The employees know it and worse of all the customers know it. Quiktrip has lost the things that indivisualized them and have started to blend in with the worst of them. It's quite sad. They did not have something good, they had something great. What a shame. What a loss.

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cdude200
US
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Apr 26, 2017 10:22 pm EDT

Okay heres the real deal did this job for two years and lost my (you know what) promotions are favoritism very few managers actually promote hard workers. The customers are ### in every way, buy some are actually really cool, and I pushed the panic button once in the morning and the police came up to me and said don't you push that ###ing button if they won't help me then who will the store lost over 24g in theft guess we just like to give away ### no wonder why my store don't bonus oh well, The clerks love to take advantage of unfamiliar faces its until you scare the living ### out of them they will actually work for you. The ones that do actually do thier job up to standards and you don't have to tell them anything they talk so much crap it gives you a headache. If you think this is a GOOD JOB you haven't been with the company very long or the pay, benefits, time off is just so astonishing you don't have the work experience or that degree to get that office job you always wanted. So I if you can give me daming evidence that this is a great career please let me know. Because I got really sick and tired of staying up for 24 hours once or twice a week because of that grueling RA schedule.

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Raforquiktrip
US
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Feb 07, 2017 1:00 am EST

Unfortunately I have to agree with all the bad reviews. Yes there is no lunch breaks or a break period. I'm fine with that I guess I've gotten use to it. What sucks is working at a high volume store where you are running around like a chicken with its head cut off. You do run out of breath because u can't catch it. You ask your clerks to watch the registers so you can "try" to eat but since clerks really don't run the registers, the lines build up quickly. Meaning after a 3 to 1 you have to stop eating. I've given up on eating at work. You do have to deal with verbal abuse from customers and still be nice. I have had a store manager not do shift walks and only promote those he hangs out with. I've had a store manager that is never satisfied and sets expectations that he can't even accomplish. I'm actually one of those hard workers that is thinkjng long term and can't get promoted possibly because of race or not ### kissing. I give my 110% DO way more than the other assistants and still can't get a promotion. Store manager tells me I'm doing great and continue to do what I'm doing but turns around and promotes a clerk that ###ed, complained, and mopped about not getting promoted and had a negative attitude that the store manager even recognized but still promoted. Meanwhile I went with the flow and was being positive for myself aswell as the other clerk trying to get promoted. I've done everything my store manager has asked and then some. Hell he even said it but still comes up with excuses to still not promote me. I'll never be good enough. It's funny to watch all the people they promote quit or get fired. Literally. They do not promote the people who are really trying they're best. That's why us hard workers stress. But those
Who don't stress get promoted. Qt doesn't like
To see you stressed even thoe it's a high stressed job.

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Laura Lillard
US
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May 23, 2016 3:22 pm EDT

I have worked for Quiktrip for 12 years and currently work there. It is an Absolutely horrible place to work. I will be quitting soon. They implemented putting in kitchens everywhere but did not raise the pay. Now your doing the work of a gas station and fast food restaurant for the same pay with promises of higher bonuses. The bonus doesn't get that high when they are always finding new projects to take from the money in that bonus. The clerks who are doing all the hard work don't get the bonus but the lazy manager that snapchats and takes cigarettes breaks all day does. They insist you take abuse from the customer. Somedays it's too busy to get a break. You go over 8 hours sonetimes without eating or gettinf any kind of break. Night people are forced to work under unsafe conditions. It's an absolutely horrible place to work. If you're young and pretty you get away with doing less work.

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Jeremy23
US
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Apr 08, 2016 2:23 pm EDT

Working at QT used to be great, but working there has gotten worse and worse over the past few years. We do not have enough employees in the stores to take care of the customers. Maybe they need to pay employees less to staff the stores correctly, but something will have to give sooner or later. I have never seen morale so low. I've been there a long time, mostly because of great pay and my loyalty to the company-but for the first time, I actually see myself quitting soon.

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Brad Smith
US
Send a message
Aug 30, 2015 5:05 pm EDT

I understand the employees that work hard and say quit your [censored]ing but everyone has their own experiences. I was an ER Clerk than an ER Relief Assistant Manager and I can tell you that QT has the idea to be a good company but that vision is sometimes hindered by the mangers and supervisors they use to fulfill this vision. I can agree that yes QT is a good company to work for but it can also be bad at the same time. There is no perfect company out there except Google lol. Over the past years, I can honestly say that QT has been going down. They use to focus on the employees and build a store that made sense and now they seem to be mass producing their stores to take over markets. This type of mass producing isn't what Chet's father did and employees where alot happier than they are now. I really do believe that corporate needs to slow down and get back to their original values and I'm sure when they do this, these comments will soon change to being positve. Best of luck in all your careers with or without this company!

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2:26 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ok i just found out about this recently but apparently a good friend of mine went into the Quik Trip in Glendale at Glendale and 67th Avenue and a man who was later identified as a manager by the name of Jeffrey Todd harassed her and made fun of her to the point that she is still depressed and refuses to go in convenient stores. heres the story she went...

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About QuikTrip

QuikTrip operates a chain of convenience stores and gas stations across the United States, offering a variety of products and services. Customers can purchase snacks, beverages, groceries, and fresh food, including made-to-order items. QuikTrip also provides fuel services and a selection of automotive products.

Overview of QuikTrip complaint handling

QuikTrip reviews first appeared on Complaints Board on Nov 2, 2010. The latest review Security discrimination was posted on Sep 16, 2024. The latest complaint racism/lack of promotion was resolved on Feb 17, 2014. QuikTrip has an average consumer rating of 1 stars from 155 reviews. QuikTrip has resolved 5 complaints.
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    +1 (918) 615-7700
    +1 (918) 615-7700
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    +1 (918) 622-2862
    +1 (918) 622-2862
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    (303) 324-2536
    (303) 324-2536
    Click up if you have successfully reached QuikTrip by calling (303) 324-2536 phone number 0 0 users reported that they have successfully reached QuikTrip by calling (303) 324-2536 phone number Click down if you have unsuccessfully reached QuikTrip by calling (303) 324-2536 phone number 0 0 users reported that they have UNsuccessfully reached QuikTrip by calling (303) 324-2536 phone number
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  3. QuikTrip emails
  4. QuikTrip address
    4705 S 129th E Ave., Tulsa, Oklahoma, 74134, United States
  5. QuikTrip social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all QuikTrip contacts
QuikTrip Category
QuikTrip is ranked 12 among 46 companies in the Automotive Fueling and Charging category

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