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Purity Products


almost refuse to cancel super saver

Complaint Rating:  100 % with 16 votes
100% 16
Contact information:
Purity Products
United States
Purity Products makes it extremely difficult to cancel Super Saver, or special, offers!!

Purity Products makes a very effective advertisement, and then offers a sample of a product as a, "Super Saver." The consumer pays only shipping and handling, which are very reasonable charges. The net result is that I didn't get a free product with a small shipping charge; I EARNED my product with the time I had to spend cancelling the special offer!!
When the consumer requests his Super Saver, he doesn't know that refills of the product will be shipped automatically; he must cancel the standing order that is created by his ordering the Super Saver. He also doesn't know how much will be charged for the product when a refill is automatically shipped. The consumer learns this when he receives the Super Saver.

The consumer decides to cancel his order. Now the big problem happens. The customer service number isn't included in the package, or if it is, it is difficult to find. When the consumer dials the one number prominently featured, he is referred to another number. When the consumer dials that number, he finds they are not open 24/7 for THIS kind of service, only for placing orders. When he goes online to create an account to try to cancel the order, he learns the software of this deceptive company does not allow cancellations on line. When he writes an e-mail to cancel, he gets a reply e-mail that says he can only cancel when he places a phone call. So he has to remember to call at the right time in a different time zone.

When he finally gets the right department, he isn't allowed to simply cancel. He must endure repeated attempts to get him to stay as a customer. The most basic, emphatic English words declining any other special offers don't get through to the clerk. When the clerk finally decides to get the message, he must put the consumer on hold to get a cancellation number from his supervisor. Then he comes back on the line and once or twice again tries to sell the consumer a special offer.

Not worth it. Don't be fooled by Purity's claims of good customer service; it's just ain't so.
Complaint comments Comments (1) Complaint country United States Complaint category Other


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N  2nd of Dec, 2012 by    -1 Votes
Purity Products is not a scam, you can call for your free bottle and REFUSE to be set up on the super saver program. This will JUST ship for free bottle. And of course they make you pay shipping, when do you ever get something completely free?!!! Idiot! And customer care has a job TO DO, which requires them, if you say cancel, to offer you a discount and/or delay of shipment to stay. Then they HAVE to place you on a hold, even though the cancelation number is just your customer number, which is right in front of their face. But then they must come back and offer you another discount. In all it's about 7 min conversation. Have you ever called a company wanting to cancel and they cancel you out right away, no! Your cabel company will even offer you discounts! It's business not personal. And the customer care employees have to offer you both or their not doing their job. So just kindly say no to the offers, instead of being a rude ###!

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Purity Products Logo Purity Products
Customer Care Service
200 Terminal Drive
New York
United States - 11803
1 888 769 7873
1 516 767 1756
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