I also ordered the FREE trial (the key word being FREE). It is definitely not free. After ordering the product, I tried to contact them to get some more info on autoship, if there was any, and how much the product was. An 800 number on my bank statement had a recording asking that all questions be sent to the email address (email@example.com) on my email receipt. I sent 3 messages to this email with no response. I then was charged $149.95 .... you know the rest of the story. This happened in January 2007. The 800 number on the $149.95 charge was a different number than the one for the FREE trial. Very convenient for them. I was able to leave a message at this number. Too late for me of course.
I received a call back from a representative the next day. I explained my problem, (no response from email, didn't want 2 bottles until I tried the trial, won't pay $149.95 for this, etc.) You will be charged $49.95 for the cancel. Told him he was crazy and that I had the bank reverse the charge. He said I would be sent to collections, blah, blah, blah.
SOME COMPANIES KNOW HOW TO RUN A BUSINESS
I have ordered FREE trials before and those companies have happily cancelled my autoship without ever having to receive any further shipments or be charged a fee. A $49.95 cancellation fee. Are they NUTS!
WOW, just visited their site and the terms and conditions link DOES NOT WORK!
This company will not ruin my credit, I will do everything in my power to make sure that they go down in flames.