The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Pure Energy Labs / Unauthorized charge to account

1 United States Review updated:

As numerous people have done, I ordered and authorized payment for a free sample for $4.95 to Pure Energy Labs. Telephone No. [protected]. Two weeks later my account has been charged without authorization for $149.95 for merchandise that I have not ordered nor received. I have filed a dispute with my bank and would like an immediate credit for this charge, as this is causing much financial burden to me as I am on a very limited income, as a single mom with two children.

Any assistance would be greatly appreciated.

Sort by: UpDate | Rating


  • Kp
      12th of Mar, 2007
    0 Votes

    Same exact thing happened to me. I think this is grounds for a Class Action Law suit. What a bunch of BS. I will get my money back if I have to drive up to 1025 SW 59th St OKC, OK 73109

    I have a couple of phone numbers that list these people if it will maybe help...


    I am just livid pissed about this. What a crock. Pure Energy labs or usaveonpills or whatever they are. SUCK!

  • Kp
      13th of Mar, 2007
    0 Votes

    This company is the biggest scam ever! An email ad or pop up appears stating a free sample of this miracle weight loss drug called Phenterzine for a 15 day free trial you pay only shipping and handling of $4.95. Then, a month later, your bank account is charged $149.95!!! I have the address of this place and am disputing this illegal charge.

    Their address and phone number is:

    1025 SW 59th ST
    OKC, OK 73109


  • Ku
      13th of Mar, 2007
    0 Votes

    Like the previous people I to had the same happen to me also. I think it is also a bunch of BS and have left three messages with them to call me back with no return. Can I dispute this charge with my bank because, it was not authorized? Has anyone had their account credited? It makes me lose faith in ordering over the web... I guess I should feel fortunate I was only taken for $109.95.

  • Eu
      22nd of Mar, 2007
    0 Votes

    I have tried everything to contact this company who billed my card for $149.95 and sent nothing. I can not reach anyone by phone.

  • Ba
      9th of Apr, 2007
    0 Votes

    Same unauthorized charge of 149.95 appeared on my Am Ex bill. Not sure what to do next. I actually talked to a person in the order department. She was uncomfortable and diverted me to web support ticket which would not print properly. What a runaround.

  • Mi
      23rd of Apr, 2007
    0 Votes

    I had my father in law ask me to see about returning a product he had recently ordered from this nightmare of a company... needless to say.. i too am doing the run around! this company needs to be stopped!!! i have a different phone number than what i've seen posted already... 877-777-5929, but the package has the same return address everyone else has listed.. which i'm afraid to say is going to be a packing plant or just a drop off point for scams like this.. i think tomorrow i will call the atty. generals office and see if any complaints have been made thru there yet.. i am in tx by the way... good luck to all who encounter these ###s, and plz if you find anything else out, please post it... I'll be back to see if anyone updates. Thanks

  • Va
      7th of May, 2007
    0 Votes


    Eventually something has to happen.

    I had the same problem back in Jan-Feb. My bank close my VCC and gave me a provisional credit towards my acct. in the amount of the $149.95 until they researched it.

    Now they closed the dispute and took the provisional credit back. So I am still fighting it. I reported them to the Oklahoma Better Business Bureau, and they gave them a line of you know what, all in the line of "form letters". When I signed for the 14 day sample, I was on another site and there was an ad for a pill to give you energy and all you had to do was pay for shipping and handling of $4.95.

    I clicked on the ad, and all that came up was a pop up window, NOT; as pure energy claims a website; but a pop up window asking for my name, address, and billing info, and a submit button. THAT was it.
    There was NO button to direct you to ANY terms and conditions what so ever.

    When the charge of $149.95 was charged to my account, it was 2 days after I received the sample that came in a brown envelope with bubble wrap on the inside. There was no packing slip, no info on the company, nothing. I didn't even know who the company was until I looked at my bank statement and did a search on line.

    The "shipment" did come several days later but I DID NOT sign for it. I went to my post office, never even seeing the shipment and returned it with a signed and stamped receipt by the postmaster stating it was being returned. Pure Energy is still after all these months saying they delivered it and that I have the product which is a lie.

    So in reality, I am out $300.00. I don't have the product and never did, and they have the 149.95 that I paid for it. I have tried to contact them, and all you get is the teleprompt for idiots, I went to their website and tried to contact them that way.

    The better business bureau of Oklahoma has finally closed the case but the lady did tell me there are THOUSANDS of cases against them.


    From all the other complaint sites I've been on, people are saying the same thing about how they had gone about getting a 14 day sample. Some even actually went to the website and when they signed up for the sample there wasn't a "terms and condition" at that time. When they went back later after they were billed, all of a sudden there was a "terms and condition" on the site.

  • Ap
      1st of Jun, 2007
    0 Votes

    I recently ordered Phenterzine from an e mail I received for 4.99. It was supposed to be a trial order but after I received it my credit card was charged 149.99 without my authorization. I called one of the phone numbers listed on this web page and spoke to some idiot woman that told me I had to contact them by the internet if I wanted to complain. She had the nerve to tell me I was arguing with the wrong person. If I could have reached through the phone and slapped her I would have! Now i am stuck with these stupid pills that I didn't order, a credit card bill that I should not have to pay, and i am pissed! Also, to top it all off... I AM STILL FAT! Theres nothing worse than a pissed off fat girl! So if anyone would like to speak to the Idiot I spoke to, or any of her fellow idiots call this number -405-631-2211.

Post your comment