Tri ClearUnauthorized charge to card & damaged product

L
This review was posted by
a verified customer
Verified customer

I ordered Triclear with the understanding I would pay $6.95 shipping for a free trial. I discovered a charge to my credit card in the amount of $69.95 instead. I received the product in damaged condition, leaking all over the inside of box. We were afraid to use Triclear, unsure of what had happened. I was shocked to see no return address information, nothing about customer service or where to send my return.

I later contacted Triclear's customer service and informed them of the problem. They offered to ship a new product for free and canceled my account, then instructed me to contact them in the event I wanted more... We'll see.

Responses

  • Ka
    Kara S Apr 02, 2011

    I've read some of the comments being posted on here. Although i am only a teenager, I would like to say a few things. My step-father had ordered it for a free trial, and we just kept recieving them in the mail every month. He then noticed it too was getting charged on his credit card as well. For me the product works great, but only if I use all the steps. Just after one use my skin feels softer, and just better in general. I have found that if you use the first step while in the shower, you will see no results. I think there is a product that works for everyone, and this one is mine, and i'm upset that they no longer sell it, but it was a little high priced.

    0 Votes
  • Ke
    Kemp111 Jan 26, 2011

    The message is for the first person to respond. Do not throw that stuff away!!!

    0 Votes
  • Ke
    Kemp111 Jan 26, 2011

    I am wondering if the person who has this tri-clear is willing to sell me the product at a discounted rate. I get a box from you. The stuff actually worked for me. My skin was so clear! [email protected] if you can email me. I do not know how old this message is, but I will take a box off your hands. Email me. thank you

    0 Votes
  • Mo
    Mommyof4qteez Feb 22, 2009

    I ordered the free trial of triclear and have been using it for 2 weeks. I seen that it was going to come out of my debit account for a total of $69.95 a month and called and cancelled. I was told that I could cancel but that I would be charged $29.95 for the product they sent me. So really there is no free trial. Not to mention I think my face has gotten way worse in the 2 weeks i've been using it. Had mild acne to begin with and now I have these huge red knots all over my chin and cheek.. Definetely would not recommend this to any of my friends, not even to my enemies!! lol

    0 Votes
  • Ni
    nikki09 Jan 31, 2009

    all you people really want to sit hear and complain about these websites advertising falsley and how they're ripping people off and don't want to take responsability for your own actions. We are all adults and should have enough common sense to know that if anyone is asking for your credit card number then (RED FLAG) of course you need to try and find and read and fine print before giving something so personal out to anyone especially online. I mean you might aswell give a stranger your social security number in that case, and people wonder how there idenity get stolen. Don't be so gullable just because you see something that says free and besides it does not say get your free sample or that they're going to give you the product for free it simply states FREE TRIAL so for people that don't comprehend that it means it's a trial how in the hell would they make any money just giving out there products to everyone and there momma for free. Then everybody wants to down talk the product just because they were charged for it. If you can't afford to pay for something then don't give out your credit card number, If anyone ever calls me telling me I won something for free but then turns around and asks me for my credit card number or bank account number you better believe im gonna be askin what for. So the moral of this story is it's all common sense...just use your brain ...be on point about what your getting in to.

    0 Votes
  • Cm
    CMEZ Jan 29, 2009

    I have to admit I strongly disagree with everyone's complaints. I ordered the free trial and then read this page. I was kind of scared at first. I read the email Triclear sent and it DOES say that items may be subject to a re-stocking fee. However, this is only if you do not call in the time period to cancel the payment, which it also explains in the email. It says very clearly that you must call before your trial is over to not be charged. You also cannot blame them for the treatment not working for you. Different treatments work for different people. I ave had cleaner, healthier skin in less that a few days of using triclear. If you would have read the email they sent you, these problems would not have occured.

    Satisfied Triclear User

    0 Votes
  • Em
    ematic1 Jan 09, 2009

    ya $70 was just put on my credit card because 1 mth ago i tried triclear for $4. they only will refund $40 cuz they said they didnt get the product. so i pay $30 for crap i dont want becuz they SAY they didnt get the box in the mail? total bs the stuff doesnt even work n it smells disgusting.

    0 Votes
  • Ha
    Harry Dec 19, 2008

    Watch out for the Tri-Clear scam.

    If you order out a sample and pay for the freight, thirty days later they charge you full price and start sending you product every month.Just Like the Girls Gone Wild scam whitch they lost in court over.

    The product in crappy and smells bad too.

    0 Votes
  • Ci
    cindy Dec 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I purchased the triclear knowing gthat I would need to cancel immediately or be charged so I called the number above and was connected quickly to a polite woman she said that I could cancel and they would email me a shipping label and needed to mail back within 30 days. OR I could chose to purchase it one time for a fee of 29.99, and later if I decided that I wanted to get it again I would only be charged the 30 bucks again... Hopefully they dont try to charge me again! But Luckily I used a prepaid credit card so they wont get anymore from me=)

    0 Votes
  • Gi
    Gina Nov 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Sure wish i would've Googled earlier. The same thing happened to me about saying i was ordering a trial for $6.95 and then was charged $69.95 to my creadit card. Again they said it was because nothing was returned within an allotted time. I called the number on my bank statement and they did send an address to return it to but unfortunately i will only receive a partial refund. I'd thought about keeping it and trying it out but after reading these reviews and comments i will definitely return it. Please pass it on to others not to get caught up in this shameless scam.

    0 Votes
  • Si
    sidneyphillips Oct 15, 2008

    I returned the product within the time frame and should have not been charged. I was charged because they claim that it was never recieved. I will contact the better business and attorney general of CA. I don't want to spend excess of $100 for something that does not work.
    Sid

    0 Votes
  • Br
    Bryan Aug 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Thank you to all that have commented about the scam. I am always skeptical of online products and always google for "xyz reviews" first.

    DNS lookup of triclear.com it is registered to a:

    Registrant:
    Dan Ellis
    Dan Ellis
    PO Box 1699
    Suisun, CA 94585
    US
    Email: [email protected]

    If you then go further and do a look up of syndero.com

    Dan Ellis is also the "VP Corporate Strategy, Co-Founder"

    TriClear trademark is also registered at the US patent office under:


    Syndero LLC CORPORATION DELAWARE 128 King Street, 4th Floor San Francisco CALIFORNIA 94107



    Syndero LLC registered in California as of 08/18/2008 is canceled but still assigned to a:

    BRAD KLAUS
    333 BRYANT STREET, SUITE 360
    SAN FRANCISCO, CA 94107
    (this is probably an office)

    Brad Klaus is described as the CEO and Founder according to the Syndero.com in the "About Us" section of the website.

    If anyone is really looking into a class action suit... here is where the trail begins. You probably don't need a very expensive lawyer either. With all the people here and your financial statements the evidence will speak for itself in court, though I recommend having some kind of lawyer. The cost to file a BBB complaint is worthless compared to really making a case if you are so angry. Unfortunately you can't directly sue Brad Klaus because its a LLC. I'm also not sure how it's working now considering the cancellation of the LLC; this is when you do need a lawyer.

    So to conclude.. TriClear is a subsidy of Syndero LLC under the ownership of a Brad Klaus in San Francisco, California.

    [email protected]

    0 Votes
  • Ko
    kola Jul 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    How could they charge you for something you never gave them account/card info on? If it was COD, why'd you pay for a COD you didn't authorise? If it was sent unsolicited US law provides you don't have to pay for it, being you entered into no contract. If you were on vacation, how did you order this? On a dare while drunken spring break binging?! C'mon! I read about the complaints people have made about this product, your's is the only one written by a crybaby whiner with no credibility. Show your brain, not your stupidity, when you write a complaint. Prat.

    0 Votes
  • Sh
    shondra Jul 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was just ripped off by this stupid triclear company. I ordered their stupid product because I thought hey a good deal 6.95, and today I noticied a pending charge on my debit card for $69.95. I had no idea this company was going to go and do this. this should be illegal. I haven't used the product yet, but after reading everyone else's post that the damn product doesn't even work. I will not use it. I will stick to using neutrogena. I am going to attempt to speak to someone with this company and get my money back, and if they don't cooperate, I will just go thru my bank and file a claim with the BBB and attorney general. This company should be put out of business, and if enough people complain then they will be because what they are doing is not ethical

    0 Votes
  • Bh
    bhaskar garad Jun 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i send the massage for bsnl power plan services to friends & family at one month ago but service is not activate so i call to cutomer care center to activate the service .but excutive says your service is activated in 3 days. so i call return to customer service center excutive says your service is activated in 3 days. pls.action to bsnl services and activate my service immediate. my no.[protected].
    Thanks !

    0 Votes
  • Bj
    B. Jones Jun 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I never had a problem with the product itself. I made a purchase in September of 2007 of 3 boxes. I was told by the rep at that time that I will only be charged 19.99 then and for future purchases. When I called back in April I was told that the price was 29.95 and that they could not honor the claim made. I expressed my disappointment and was transfered to a manager. The manager Brian attitude was horrible. All he kept saying to me was this is the price and there is nothing we can do. I told him that I am aware the rep explain to him what my problem was before he took my call. I sent in a complaint to the company and still to this day have not heard anything from them. I strongly believe in customer service and am strongly disappointed in the way the call was handle. I will send a second letter to them expressing my discontment. The price really was not the problem the customer service was.

    0 Votes
  • Vo
    vod May 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Ok..I see so many complaints..i am an asian and i ordered the tri clear..i never returned them back because it worked for my skin. Now I am an Indian with brown skin. Earlier I tried Pro Active but it didnt really work for my skin. The only thing is if you keep using this product I would never receive acne. but if you stop using, then boom..there you have brand new acne.

    Advice to all who have acne. COnsult your dermatologist and get genuine treatment. I have been using 2.5% Benzoyl Peroxide as a gel that unplugs pore and clears spots AND tetracycline tablets that kills bacteria from inside.

    Using since 2 months and I have highly impressive results. Best part is that the treatment cost didnt even touch $5. Its that cheap and effective. Of course the treatment was done in India. Cheap and Best place Now I regret why I spent $70+$70+$70 for tri clear though it did work..Very expensive.

    0 Votes
  • Ma
    Mary Zarna May 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I kept receiving little boxes from Tri Clear. I did not know why. Finally, after getting so aggravated about it I called the number I found on the internet only to find out that I had been enrolled in the Tri Clear club and they were charging me $70 per box. I can only get credit for one of them and they will also charge me a restocking fee. Apparently, while on line I clicked on something to receive a trial of it so I could get a dining gift card and inadvertently gave them my credit card info to which they were charging all these boxes. They never sent me any info in the mail or told me that they would be sending me this crap. They won't even let us send back all these boxes-only one and it is subject to a "restocking fee". After reading all these complaints I know why the guy I spoke to was not apologetic that I was charged more than $6.95 for "trying a sample"- which I never even opened that one either, but they refuse to take back more than one. May they rot in HELL!!!

    0 Votes
  • Av
    Ave Apr 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was charged $99.95 for a free sample size. The size is suppose to be a 60 day supply! Yea Right! The insert that came along with the shipment has NO I mean NO instructions stating that there will be a $99.95 charge after 14, 15, or 30 days if not returned...
    They add this instruction in the advertizment after you have placed your order...Scammers!!! I sure hope the people that work in this company can sleep @ night...With all these people complaining...

    0 Votes
  • Da
    David Piercy Apr 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was called regarding Tri Clear... said I would try it and the seller told me the first would be free... just a few dollars for postage... well, it came and I was allergic... should have ret'd it but they said it was FREE... then I got another package from Tri Clear and I refused it. I was charge for it on my credit card and it was over $70! A woman from the credit card called Tri Clear and they denied that they said they'd pay postage... surprised??? Telemarketers should not be allowed in the US... but in THIRD WORLD COUNTRIES ONL Y(they might get shot there). I have also been targeted by other telemarketers and my credit card won't help. Why should they when they get interest from charges? Just another scam to get mone...anyway, buy the year 20012, telemarketers will be have no jobs.

    0 Votes
  • Ja
    Jacqueline CONKLIN Apr 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered the sample product with the understanding I would be charged shipping only. I had 14 days to return the product for a full refund if I was dissatisfied. My credit card was charged $69.99. The product did not work and was returned within 14 days. I received a $50 credit on my card - I should have been refunded all but the chipping ($6.95).

    0 Votes
  • Rh
    Rhiannon Apr 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Your FREE Trial of the TriClear Acne Solution System includes a full 30–day supply for just $6.95 in shipping and processing. You will have 14 days to try the TriClear Acne Solution System and discover why it is the perfect acne solution system for you. If you like how this system helps clear and prevent your acne blemishes, do nothing – at the end of your free–trial period you will be billed the discounted price of $69.95. If for any reason the system is not for you, call TriClear Customer Care toll–free at 800–494–7260 any time within your 14–day free–trial period to cancel. Then simply return the product (even if it is empty!) and you will NEVER be billed. No commitments, no hassles.

    Plus, if you decide to keep the TriClear Acne Solution System, you will receive FREE acceptance in Club TriClear and will receive a fresh supply of the TriClear Acne Solution System approximately every 30 days at the same low price of $69.95, a 22% discount. You can cancel by calling TriClear Customer Care. No risk, no obligation, cancel any time!




    All California orders are subject to an 8.5% sales tax. Shipping and processing fees are non—refundable. All sales after the free–trial period are final. Returns may be subject to a re–stocking fee.

    Please note that we cannot process packages marked "Return to Sender". Returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing. RMA numbers can be obtained by calling TriClear Customer Care at 800–494–7260.




    If you have any questions, please call us toll–free at: 800–494–7260. TriClear Customer Care is open from 6:00am to 5:30pm Monday through Friday and 7:00am to 3:30pm on Saturday (PST). Additionally, you can learn more about TriClear 24 hours a day online at www.triclear.com.

    0 Votes
  • Dj
    DJ Apr 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a free trial of the so called acnefree product all I had to pay was a one time s/h fee of $6.95 .I received a package in the mail which I believed was what I was suppose to get. When I was checking on my account I noticed a charge for 69.95 so I called the number which was no longer in service. I checked on the internet for the name listed on the acne product it was called tri-clear. This company had its own site so I called to get my money back they said that it was passed the trial period I didn't order a trial period kit I ordered the free trial. The company informed me that even if I sent back the product that I would now get charged a $50.00 restocking fee. I informed the customer rep. that this charge was unauthorized that what I ordered was through a different company and wanted to know how or information was obtained by them. No answer to that they said it was done on their site or through a survey site none of which I did. Our financial institution will be looking into the matter to refund my money but do not trust these two companies they are scamming unknowing consumers.

    0 Votes
  • Sd
    S Dixon Mar 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was just about to order the "free trial" of Tri Clear for my daughter, and I'm so glad I found this site and read the comments before giving them my credit card info!!! Thank you!

    0 Votes
  • An
    Angelina Mar 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi,

    I wanted to follow up and make sure that all your concerns have been addressed and make sure you are satisfied with the service you received when you contacted the Customer Care Center on 3/13.

    Please contact us if you need further assistance. We are staffed M-F 6a-5:30p and Sat 7a-5:30p [protected].

    Sincerly,
    Angelina
    TriClear Customer Care

    0 Votes
  • Dj
    dj johnston Mar 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I received a trial supply of Triclear through a survey SCAM. After the trial period, I did NOT authorize further charges to me card, but still received 2 highly priced charges to my account. One was reimbursed after a $9.00 restocking fee, but the second (which was at an even higher price) was not reimbursed -- which was not even opened and simply marked "return to sender." I have talked with their customer service and was informed that I was talking to a supervisor and that the second package was not received for almost 3 months and no reimbursement was to be made. Please call them EVERYONE at [protected] and get your word to them. They are a SCAM company and their product is pure chemical and will CAUSE acne.

    0 Votes
  • Ga
    Gavin Feb 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They charged me after cancelling a product I never ordered. they sent it after I filled out a form for a plasma tv. These guys are crooks. I told them I am 35 yrs old and the product is 18 yrs too late for me, refund my money or get sued!

    0 Votes
  • Ly
    Lynne Gallagher Jan 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agreed to try triclear for free, $6.95 for postage and handling. I then received 2 more packages that I did not authorize at $69.95 each. The stuff does not work and I do not wish to continue receiving it. Like other people who have complained, I can not reach a person to cancel further shipments. This stuff is way too expensive and I only agreed to the free trial. Will try to contact again to cancel future shipments and send the unused product back with a credit to my checking account.

    0 Votes
  • Gr
    GRETTA VON Jan 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Greetings!

    Please contact Triclear Customer Service if you have not received resolution to your issues. We are truly a Customer Centric Company and would like to provide resolution to your issue.

    M-F 6:00am-5:30pm PST
    Sat 7:00-3:30 PST
    [protected]

    Sincerely,

    Gretta Von
    TriClear Customer Service

    0 Votes
  • Je
    Jeff Chee Dec 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I ordered the trial on a friday. After reading this bored I decided to cancel and call the Customer service # before my trial even began. They sent me an email to explain how to resend the product. and this is what it said,

    "You have cancelled during your free trial period and will no t be charged if you follow the directions below:

    Please mail the ent ire product to:

    TriClear Returns
    PO Box 1699
    Suisun City, CA 94585

    BUT WAIT, before you do that, let us tell you about today&rs quo;s amazingly reduced rates and more about this terrific program:

    1 ... We encourage you to keep the 30-day supply, Why spend money on postage or go through the trouble of going to the Post Office and sending it back?

    For the terrific price of only $29.95 you get the most comprehensive way to combat acne without a prescription! TriClear's three step process i s a proven path to clearer skin.

    2. Keep the first months supply at t he full price $69.95, and we will send you a second months supply for FREE! That is an instant savings of nearly $70.00!!

    Give us the opportunit y to show you how TriClear is unlike anything else out on the market. We gu arantee that you will not find TriClear’s patented QuSome delivery te chnology anywhere else!

    TriClear is really an amazing program and we know you will find tremendous value in it!

    If you would like to take one of the options above or if you have any additional questions please con tact our Customer Support Center.

    Regards,

    TriClear Support
    [protected]
    Monday-Friday 7:00am-5:30pm PST
    Saturday 7:00am-3 :30pm PST"

    Luckily I'm just going to return it

    0 Votes
  • Ch
    Charron Walsh Dec 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Tri Clear is a complete SCAM!!! The product doesn't even help my acne. Usually acne products I use, I can see some results or it's evident that I am using the products on my skin. Well with Tri Clear my skin looks the exact same. When I use Tri Clear, my face doesn't feel exfoliated at all!!! I noticed how the product kept coming to my home back to back. I finally decided to check my billing statement and noticed a charge from Tri Clear in the amount of $76.90!!! I only signed up for the free trial, but they keep sending me packages!! The website doesn't offer any contact information and on the package there isn't a return address! This company needs to be stopped. I am going to call trouble shooter with ABC News Channel 11.

    0 Votes
  • Da
    Dave Ortiz Dec 05, 2007
    This comment was posted by
    a verified customer
    Verified customer

    READ THE ###IN TERMS AND CONDITIONS YOU STUPID ###S... Whenever I order something from ebay I READ THE ###ING TERMS OF THE SELLER. Once you pay someone or order something, you gotta know the rules of the game. If I came up to you on the street telling u to sign your name and credit card number you WOULD READ THE CONTRACT I was putting in your face! Seriously, ### off you ###s...

    0 Votes
  • Ch
    Christine Polson Dec 04, 2007
    This comment was posted by
    a verified customer
    Verified customer

    After receiving the trial offer, I found my checking account debited in the amount of 79.95. I didn't order more of the product, wasn't informed that a shipment was on its way, and wasn't given information on how to cancel future shipments.

    0 Votes
  • Ro
    Roseline Afolabi Dec 03, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I order a free trier also to pay for only shipping and handling but my account was charged for over $70 this is crazy. and please refund my money.
    Roseline

    0 Votes
  • Sh
    Shiela Foreman Dec 01, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I got the free trial for my daughter who lives about 175 miles away from me. I too was charged $69.95 for "free trial" and then began receiving shipments every month, none of which was explanined to me when I ordered. Since we have been in the process of moving, I was not able to call about returning the 4 boxes I received that I did not want until today. I was told they would only take the last 2 back, even though they are unopened and completely resellable. Makes me wonder how long the stuff would actually last.

    I'm definitely going to call the attorney general in California, and the one in Texas where I live. Surely something can be done to keep these con artists from continuing to operate.

    0 Votes
  • Ve
    VERY POOR CUSTOMER SERVICE Dec 01, 2007

    Sold a product to a hard of hearing senior citizen. As i was told they only have to say yes when they call your phone and it locks you in to a product. On a fixed income and get several of these call could be terrible. I have tried to get information and this company is terrible to reason with. All they want to say is you are responsible for the postage. There is no way we need this product and to me it is a scam against seniors. Just another thing we have to be careful in our golden years.

    0 Votes
  • Om
    OMG Nov 27, 2007
    This comment was posted by
    a verified customer
    Verified customer

    TRICLEAR IS A LIAR!!! I THOUGHT I ONLY NEEDED TO PAY SHIPPING AND IT CHARGED ME $70!!! I CANT BELIEVE THIS!!

    0 Votes
  • Je
    Jera Zimmermann Nov 27, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I was hit with the same thing as well. I paid the 6.95 shipping fee and was charged 69.95. When I called and asked they told me all I could get back was 40.00. I told them I wanted all of it back. These people are impossible to deal with. DO NOT order from them. It defiantly IS a scam.

    0 Votes
  • Wi
    William R. Detrick Nov 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    My 18 year old son ordered the $6.95 trial offer of Tri-Clear acne treatment. His acne has gotten alot worse since using it. He was previously on Pro-Active with decent but not totally impressive results so he decided to give tri-clear a try. Tri-Clear is definitely a bad product! The claim that it works better than pro-active are completely false. To add insult to injury my son was not aware of the 14-day deadline to call and cancel so we were charged $69.95. I guess this is another one of those "live and learn" moments!

    0 Votes
  • Me
    MELISSA SANDOVAL Nov 13, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Thank you guys so much my mom was about to buy that stuff for me thanks for warning me ahead of time and I do agree that proactive works a whole lot better it will work better if you use it everyday twice a day and you will be clear of acne within a week thanks guys I appreciate it good luck to you people sorry about your bank accounts stupid people just trying to get money thats all it is.

    0 Votes

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