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Protective Asset Protection Division / Terrible service

1 United States Review updated:
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Service contracts -- sometimes called extended warranties -- are just one of a dizzying number of options presented to consumers during the frenzy of buying a new boat. Such contracts seem attractive because they hold out the promise of protection against the cost of mechanical failures and engine breakdowns after the manufacturers' original warranties expire. Extended service contracts are sometimes called extended warranties, but this is where the similarity ends. Warranties and service contracts may promise comparable types of protection but they have significant differences that may not be immediately apparent. The service contracts offered by Protective under the 2+4 Volvo protection are very limited in what they will cover and also for the reason of the breakdown. You must read the fine print and be careful to be very specific, as this company will hold everything to the exact writing. After experiencing a breakdown shortly after the factory warranty expired, Volvo agreed to pay for the parts and would have covered the entire repair, Protective on the otherhand, would not cover anything. The company was very specific in their communications that their coverage is completely different from the Volvo manufacturer’s coverage. When experiencing problems with your boat, the last thing you want to do is fight with the warranty companies and still not be covered. Paying for a extended warranty from Protective is simply not worth the money.

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Comments

Je
  31st of Jan, 2012
0 Votes

Protective's milleage plus contract is basically an instrument of demise. They charge a lot upfront and their basic policy is to DENY any claim. Covered by technical terms and overstretching provisions of the contract they deny claims even when they are justified. Let me give you an example. On 1/30/12 I Helfman Dodge of Houston submitted a claim on my behalf for a broken end of the shaft of the rear windshield wiper motor. The contract I had with them covers electrical parts too including this one. The next day I spoke to the representative who actually denied the claim who repeatedly stated to me that the shaft appeared to have physical damage ---what else could it have since its end broke off-- and this justified the claim's denial. My claim is that the shaft broke due to equipment failure during an attempt to replace the broken arm of the rear window windshield wiper. There was no abuse involved neither excessive external force was used during the attempted replacement of the said broken arm. Since the shaft is an integral part of the motor the motor should have been replaced at Protective's expense since my contract covers this part. Please listen to me and don't waste your time and money, don't buy a contract from them. Save your time and your money. Those contracts are very technical and the main clause that all parts not explicitly mentioned in the contract are not covered basically excludes more than half of the parts which may fail in the course of the life of a modern vehicle. As a mathematician I also strongly advise you to buy any extended service contract not issued by the manufacturer for a new vehicle. Typically, the probability of a failure of any piece of equipment in a new vehicle during the first 5 years of its life is less than 4%. So you are expected to pay more, unless you are in the 4% of the unlucky customers. For reliable manufacturers this 4% is even much less. Unless the contract covers normal maintenance don't buy it. I bought my contract because i bought a used vehicle with close to 100K miles. I wanted to hedge against unexpected damages but I ended up buying from an unreliable contractor.

Sd
  27th of Feb, 2014
-2 Votes

I am an agent for the Protective Products and you are correct in that they are very specific in their terms of contract coverage. This is why they are in more dealers across the country than any other provider. If the shaft broke due to equipment failure during an attempt to replace the broken arm then the damage would have been caused by whoever was doing the work. This is not the providers fault and would not be obligated to pay the claim. However, the dealership should have gotten in touch with the general agent and this person would have feasibly resolved the issue. I know this because I have done this on occasion for my dealers with success; whereby the claim was paid even though the provider was not responsible or obligated to pay it.

Hu
  21st of Oct, 2014
0 Votes

I purchased an extended warranty from Protective and they refuse to pay for things that are clearly covered in the hand book, even when the writing clearly says its covered and it meets all the requirements, they still wouldn't cover things. I even asked them to show me where it says that the parts are not covered and they can't even do that. They pick and choose what they will pay for and what they want, knowing that most people won't go to the extreme of hiring a lawyer to sue them. They are a rip-off and you will never get anywhere close to what you pay them in covered repairs. BEWARE DO NOT USE THIS COMPANY

Sa
  5th of Jan, 2015
0 Votes

Thank you everyone for these reviews, I have decided not to purchase because of what I've read here today, and other places online of people's horror stories. I'd rather know I'm on my own going in than being falsely led to believe I am.

Da
  16th of Jul, 2015
-1 Votes

My husband and I were told specifically that Xtra Ride Protective Insurance was the way to go when we bought our first RV. We were told it completely covers the RV and hotel costs/pet costs if it needs to go to the shop. I felt comfortable buying a RV when I felt knew the insurance company would take care of us. During the 4th of July weekend there was two kids that jumped out in the street at 11:32pm and we swerved to miss them with our trailer behind and the roof of the RV hit a tree. I called XtraRide just to see how much money was covered as far as a deductible. They said they did not cover ANYTHING on the outside. I could not believe it. They called it a mechanical breakdown...I call it a lack of service. Why did we pay $2500 up front for insurance when the insurance company only picks and chooses what they want to cover. I DO NOT recommend this insurance company to anyone! Luckly, we have insurance through another company and they are taking care of us.

Fo
  17th of Dec, 2015
0 Votes

Protective is a horrible company that will not honor their commitments. I recently had a radiator go out in my car. Surprisingly they covered that, but refused to cover the hoses (?!?!)...ok, I could deal with that along with the deductible. What I could NOT deal with was the fact that this occurred on a Friday and since I had to get a rental car for the weekend, i was assumed i was covered, as it stated in the agreement. The garage doing the repairs on my car had to order the new radiator so I ended up having to rent the car for four days. Since the repairs only took 8 hours to perform, Protective only reimbursed me for ONE DAY of the rental car. I had no control that the garage did not operate/open on Sundays and was forced to order the new radiator which added an additional day to the repairs. If i had know they would only reimburse me ONE day as opposed to the four days I had the rental car, i would have borrowed a friends or relatives car. RIDICULOUS. The company I bought the car from (who pushed the extended warranty on me) will never receive my business again and never again will i buy an extended warranty...something that has made me feel more secure up until now.
FOR SHAME, PROTECTIVE. You should have that name stripped away from you. you are undeserved of it.

Bo
  25th of Dec, 2015
0 Votes

I had cancelled my agreement mid-term. Per the cancellation policy, the partial refund was to be paid to the bank (Chase Auto). When I found the bank had not received the check, I contacted Protective and was given the amount, check number, and date mailed. A while later I again contacted Protective and this time I was told that checks aren't sent directly to the bank and that it is the car dealer's responsibility. I was told this by two different representatives. Upon inquiring with my car dealer, I found this to be absolutely not true. It is now a month and a half, and my bank still has not received the check. This is obviously a ruse so Protective can hold the funds longer to receive interest. Here is an email received showing the deceptive lie:

Thank you for contacting Protective. Please be advised our records show contract number MPP00-99900050617 was canceled on November 9, 2015. Please be advised that Scotti's Auto Sales are responsible for refunding of your canceled contract to your lender and the confirmation of your cancellation will be mailed to the issuing dealership after the first full week of December 2015. Please contact Scotti's Auto Sales after the 15th of December 2015 for any questions about the refund of your contract.

If you have any questions, please do not hesitate to contact us at 800-323-5771 for assistance.

Best Regards,

Linda G.
Team Support Specialist
Customer Support Department
Phone Number: 800-323 5771
Fax Number: 205-268 8665
cusomtersupport@protective.com

Ti
  19th of Jan, 2016
+1 Votes

I own a 2010 Innsbruck 40 tbs park model pull behind camper with the Platinum coverage. I asked about the coverage before we purchased it and told them the camper is at the Missouri River and going to be anchored and hard to move if I have any problems if it's my responsibility to pull it 200 miles to an authorized dealer? They said no that's exactly what the coverage is for. They will provide certified tech to campground day at night. RIGHT. First my burner in water heater went bad. Called company and found out I find my own tech to do repair. No one would come out. Fixed it myself. Month later heating element in water heater went bad, same song second verse. Power inverter went bad last fall so I thought I'd try again, after 4 calls the last agent told me it's not his fault I pulled it out in the sticks. I guess your suppose to camp next to an authorized dealership. Now my compressor on the rooftop a/c is shot going to cost me $850. I will go on every camping forum I can find and everyone in campground to save anyone I can from this terrible customer service. I have managed a repair shop for 25 years and do claims for 12 different companies and never seen such a thing.

Na
  2nd of Mar, 2016
0 Votes

I just bought a accord 2016 & finance manager sold me the protection plan along with it for protective asset protection. After reading all this review about their service, I am definitely gonna cancel this plan. Thanks for posting these reviews to make us aware about their services in advance.

F2
  26th of Mar, 2016
+2 Votes

I blew out the entire lower end of my diesel motor. Protective was more than willing to repair a d replace what was necessary to get me back in the road, to the tune of $7, 000+. I'm sorry yall had negative issues with them, but I've been thrilled thus far with them. Well worth the money of you ask me Co sidering a diesel is very expensive to repair.

Fi
  2nd of May, 2016
-2 Votes

I had them in the past. They are awful, terrible terrible service. A big rip off.

Do
  18th of Aug, 2016
+2 Votes

We had purchased one of their contracts on our NIssan Maxima (2010). At 70, 000 miles, while on vacation (driving) the vehicle lost power. We managed to get it to a dealership and were told we needed a new transmission. I was surprised as I think this is my 5th Maxima. Anyway, the dealer put is in one of their rental cars (paid for by the contract) and sent us on our way. I had to drive the 700 miles BACK to the dealer a week later, but the car was repaired and I paid $136. The claim was for over $4000. I don't know about other's issues but personally I wouldn't want to drive a car to higher miles without this type of coverage. Thank you Protective.

Br
  26th of Nov, 2017
0 Votes

@Donald Jeffery Hello. Do you know what caused your transmission to go out. Currently having the same problem.

Dj
  24th of Sep, 2016
+1 Votes

Purchased a pre-owned Audi A5 convertible at 23K miles and 3K miles later the convertible top refuses to close. This was clearly marked as covered under "Complete" coverage, but I was refused the service.
STAY AWAY FROM PROTECTIVE - SHAM AND A RIP-OFF !!!

Cv
  28th of Apr, 2017
+1 Votes

I have a 2010 Endeavor with this so called protective warranty. The motor blew up on Sunday. I towed the vehicle to the location that I purchased like the instructions explained. Tuesday they asked for all of my maintenance records. I provided 2 plus years of on time and even early oil changes within an hour. They had to send a inspector out to "listen" to the motor to make sure it was bad? Took the inspector 2 days to go listen. It is now Friday and they want me to pay for the shop to tear down the motor to find the faulty part. I have a powertrain warranty. The engine is part of the power train last I checked. They now tell me another inspector has to go check the faulty part once I pay the shop to find it and the inspector wont be able to get there until next Tuesday. I have jumped through every hoop they have asked. The just do not want to honor their warranty. Very disappointed and will never make this mistake again.

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