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Protection One(Orlando Fl) / Business was broken into

1 FL, United States

My business was just broken into on Dec 16th 2010. The system that Protection one installed did not work. I have 3 motion sensors in a small 900 sf office. The burglar went in and out of our office 9 times as seen on the surveillance tape and made off with over 50k in equipment. We contacted Protection one and demanded someone stop by immediately. They sent a technician plus the general manager(Steve). After they tested the system they tell us that the "motion sensors" they installed are not actual motion sensors but "heat sensing" sensors. I have looked over our contract and the literature on their website and they mention motion sensors and nothing else. He also told us that because it was chilly that morning it may have causes them not to work. Do they have Florida motion sensors and New York ones as well ? He then proceeded to tell us that they are not responsible for the system not working and did not give us a reason why it malfunctioned. He also tells us that since the front glass door was broken that we should of had a glass break sensor. I told him that his salesperson told us we did not need it, since the motion sensors would pick up the intruder. We also tried to contact the FL manager(Dave) and of course cannot get a response. I am appalled in this day and age that consumers and business owners rely on a company to protect life and property and I have not even gotten a reason let alone an apology for the lack of service.

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