I was leaving town on a 3 week vacation when my security system went down. There was a four to five day wait to get an appointment with a technician. When I explained my circumstances, I was told that they would send someone out for an emergency situation at $85.00 an hour. This incident led me to cancel my service, which had 2 months left on the contract. I paid the additional 2 months, but I continued to receive bills. The customer service rep said that company representatives had called me twice to convince me to keep the service, but since I didn't return their calls my contract was extended for another year. I asked that a copy of this policy be sent to my attorney. It was never sent. When I called back to report that their policy provisions for extending my service had not been received, I found out that they had altered the notes in their computer: removing the fact that I had canceled my service in accordance with the terms of the contract. A supervisor refused to talk with me. My account was sent to a collection agency.