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Prontocharger.com / Scam/Do Not Do Business With Them

1 Stafford, TX, United States Review updated:
Contact information:
Phone: 800-790-0786

I ordered a universal laptop AC adapter and battery to replace the existing ones I had for my Toshiba Satellite laptop in early January of this year. I recieved my order in about ten days and tried out the new items.

The universal adapter worked and so far I haven't had a problem with it. The laptop battery, however was dead out of the box. I tried the new adapter with my old battery and it worked fine. I tried numerous times to charge the battery and it will not.

I have contacted the customer service department a total of three times; the most recent time being three days ago. The first time they said a person would contact me and I didn't receive a response. I contacted them a second time and they said they had no record of me calling the first time, so I had them send me a confirmation e-mail of our conversation. The e-mail stated that they would contact me within 24 hours and again, nobody called me back. I contacted them a third time, demanding that they send me a replacement battery ASAP. That was three days ago and no response.

This evening my wife contacted customer service to obtain an address so we could file a complaint with the BBB (who, BTW, has given them an "F" rating), and the customer service rep said they could not give out that information, nor would they let her speak to a supervisor.

These people are a scam. Based on reading other's complaints, they are selling defective items and not honoring customers with either replacements or refunds. When confronted, they appear to want to help you but do not return calls. DO NOT DO BUSINESS WITH THIS SO-CALLED COMPANY. Save your money and do business with someone else!

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Comments

  • Dj
      2nd of Jan, 2011
    0 Votes

    DO NOT BUY FROM THIS COMPANY.
    This company is a complete rip off.
    This company will NOT CHARGE YOUR CREDIT CARD back when you return your,
    ultimately, defective item.
    Their practices are dubious, unprofessional and unethical.
    last known numbers
    832-495-4715
    8664008123
    8329718070

  • Ak
      1st of Feb, 2012
    0 Votes
    Prontocharger.com - Ordered a Dell-compatible charger, it just didn't work
    Prontocharger.com
    United States
    prontocharger.com

    Ordered a Dell-compatible charger. It just didn't work. When I called their supposedly 24/7 customer support number, it was down for maintenance/only open 9 to 5 Central time--not exactly 24/7.

  • Fm
      25th of Apr, 2012
    0 Votes

    this company sucks sell you faulty equipment by the time you find out its the item you bought the two week so called warranty has expired they suck

  • Ha
      13th of Aug, 2012
    0 Votes
    Prontocharger.com - It was a cheap knockoff that is much bigger than the OEM one
    Prontocharger.com
    United States
    prontocharger.com

    Not good... Charger was pictured to be an OEM charger. It was a cheap knockoff that is much bigger than the OEM one. Also computer doesn't show as charging and light on charger doesn't light up to indicate charging or not. Not good...

  • Ni
      2nd of Jan, 2013
    0 Votes
    Prontocharger.com - They stole my money and never sent the package
    Prontocharger.com
    United States
    prontocharger.com

    Ordered the product and it never came in the mail. I have been trying to contact them for 3 weeks now and they keep transferring me to someone's voicemail who never calls back. They stole my money and never sent the package. these people are THIEVES!

  • To
      2nd of Jul, 2014
    0 Votes

    I ordered a Dell charger and battery. Charger was delivered on time and works. Still waiting for the battery and no communications so far.

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