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  • Wt
      28th of Apr, 2010
    0 Votes

    When I was taking exam in HK, I have finished a lab question and then the connection with their server has been failed. I have waited there for around 2 hours, and then I need to re-schedule my exam and lab 1 will not be marked. Also, I need to call Prometric centre directly to re-schedule it. (Very bad service). Then, I called for several times in several days, no one can help and confirm me the exam date. They just replied that it is techincal problem, we cannot solve it...what the hell. 100% bad quality and service

  • Ch
      6th of Jul, 2010
    0 Votes

    Prometric should not be able to have a monopoly over testing. Twice they sent me back my application that was sent in on time and said that the credit card was not valid. It works for everyone except them. One of their employees said that it was because they put in IA where we are taking the test instead of IL where the credit card is registered. I live on the border and need an IA contractors license. Of course Greg the office manager will fix it so you can take the test if you send double what the cost of the test is plus some. The hold peoples lives and futures in their hands and then try to extort money from you? I can go back to square one and take the test 6 weeks later 5 hours away and probably have the same problem with them saying the credit card is not valid and trying to extort money again plus a 5 hour drive! Prometric should not be in business! Everyone please file a report with the Better Business Bureau.

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