Playstation 3 — Refusal to repair PS3 under warranty
I am a retired Police Officer and now reside in Kefalonia, Greece. In December 2017 I bought a Sony Playstation 3 for my 26 year old son. I bought the playstation from an electrical/computer shop in Argostoli, the capitol of Kefalonia. After 4 months the PS3 would not read any discs so I took the playstation back to the shop where I bought it, and the manager packed the PS3 into a box and I took the playstation to Speedex couriers in Argostoli.
On 16th may 20008 the PS3 was sent to the Sony Playstation Service Centre on mainland Greece. Their telephone number is [protected]. Roughly five weeks ago I had the manager of the shop where I had bought the PS3 speak to the service center and they told the manager that a would receive a new PS3 to replace the faulty one but I would have to wait until the end of june, or beginning of july 2017 because they were out of stock.
On 4th July 2017 I again went back to the shop where I bought the playstation and the manager again spoke to the sony service center but this time they said that the security seal on the Ps3 was broken and had invalidated the warranty.
This machine was not interfered with in any way by either me or my son, and I am outraged that nobody has made any attempt to speak to me about this. I do not intend to let this matter drop, and will take the matter through the courts if necessary. On one occasion when I tried to speak to someone in the Service center myself, the person simply hung up the telephone because they had difficulty in understanding me.
I would like someone in authority to make the service center repair my sons playstation, Sony is a big company and should not want to receive negative press about their goods. Its taken seven weeks for someone to come back to me with what amounts to awful customer service, and a deplorable end to something that should have been put right weeks ago.
I suffered six heart attacks two years ago, and quite frankly I could do without any unnecessary stress caused by issues like this.
Yours sincerely, Ray Benson.
Keramies. Kefalonia. Greece. Tel [protected].
Mobile. 0030 [protected].