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Pinzoo
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www.pinzoo.com

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Pinzoo Reviews 1

ComplaintsBoard
S
4:27 pm EST

Pinzoo Pinzoo cost me $100 rollover

Last year My CC had expired. At the time I was pretty sick with a severe allergic reaction and was not aware it was time to pay my PAYG account. Normally I would check up on pinzoo. Instead of letting me know my auto renew would not be put through they did nothing.
When I got back on my feet and checked my PAYG account I saw my account was being cancelled for non payment and my >$100 balance was gone. WTF! I then checked pinzoo and found the purchase was never made and auto-renewed. Further investigation revealed my exp date on the CC was done. That is the only thing tied to the CC for auto payments. Pinzoo failed me miserably. I reached out to the CEO to let them know what happened and I received nothing in return. Pretty poor customer relations by the head guy.
I was able to reup my PAYG account and keep my number, but lost my rollover balance of $100. That is a lot of $ to me to toss in the garbage.
A year later- now 2025, I checked up on my pinzoo since a payment was due in a month and wanted to see my balance of a big wopping $22 to roll over. My account couldn’t be found. My email was not associated with any account on file. Again, WTF? I chatted with Pinzoo over the chat bot and was told that the company was bought out. I asked what did they do- just scrap and cancel all of the existing accounts? I was told yes. Good thing I checked up on Pinzoo or the same thing would have repeated a year later of losing my rollover balance.
So I made a new account with a new email address. The website won’t let me add a CC to associate with my account. This has bee over a week. I just get being told to try again in 24 hours. With apologies….. I am looking for a new company but can’t seem to find one. Sad. They worked great for over 4 years. Now they can’t function at all for me.

Recommendation: Stay away.

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Pinzoo Complaints 4

ComplaintsBoard
C
2:52 pm EDT

Pinzoo tracfone

I ordered tracfone airtime on 9/25/2018 but when I entered the pin code I kept getting a message that the pin code is invalid. I repeated with several different codes that were sent to me all invalid. The money was removed from my bank account. So if I don't get my airtime or my $15.00 dollars back I am cancelling my account! I have used this service before and never had this issue before. I can't call customer service because I don't have enough airtime left on my tracfone which is why I was ordering minutes in the first place.

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ComplaintsBoard
V
12:44 am EDT

Pinzoo cell phone minutes

I checked my checkbook and discovered that the amount that was taken out of my account was 19.79 twice. Total $39.58 I ordered phone minutes but that was through tracfone's web site. I only ordered 60 minutes for $19.99. This expense is bogas. I never even heard of PinZoo.com . I have never had this charge before getting my minutes from tracfone.com website. I would like my money back because I am on a budget with social security. I really need the money back in my checking account as soon as possible. Really angry. ripoff outfit needs they're web page pulled. They're phone number is [protected] That is the phone number that was given on my bank statement when they took the money out.
Mad as hell
Vicki Stanton

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ComplaintsBoard
M
7:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pinzoo Not as described on their website

Pinzoo sold me the $35.00 $34.79 Cricket PAYgo Top-Up Minutes - Unlimited Talk+Text. At first I could not find a way to use the pin card # with Cricket and called Cricket to find out why: Cricket Customer Service at 1-800-CRICKET informed me PIN #'s CAN NOT be used to pay Monthly Plans, such as the $35 7 $45 Plans! Pinzoo's website is selling them AS IF they can be used to pay for minutes on these plans, but they are NOT usable for those plans. Pin #s can ONLY used for the Paygo plans ( the $1, $2, $3 per day plans! Please change the info on your website!)
They are totally misleading customers, and then it is like pulling teeth to try to get your money back. from them I CANNOT USE THIS PIN# WITH MY $35 CRICKET PLAN. They do not respond, so I have to force a refund through Paypal. I would be better off not dealing with them at all. :(

The info on the Pinzoo website is misleading people to think that these pins can be used for the monthly $35 plan. They CAN NOT be used for the $35 or $45 monthly plans!

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Is Pinzoo Legit?

Pinzoo earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Pinzoo to be a trustworthy company. Although there's a 25% resolution rate for customer complaints, which deserves attention, Pinzoo is known for their high standards and safety. If you're thinking about dealing with Pinzoo, it's wise to check how they handle complaints.

We found clear and detailed contact information for Pinzoo. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Pinzoo's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Pinzoo.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Pinzoo.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Pinzoo have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Pinzoo.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Pinzoo.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The pinzoo.com may offer a niche product or service that is only of interest to a smaller audience.
  • Pinzoo protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website associated with Pinzoo sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
ComplaintsBoard
H
7:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Pinzoo Rip off

On Christmas eve 2008, a good friend was out of town & out of phone minutes on his 'Net 10'. I found Pinzoo online & in what I believed from reading their site, should have been a very simple straighforward transaction, gave them my VISA card info in exchange for a certain number of pre-paid wireless minutes so we could talk.

Only AFTER they had pre-authorized my card, tying my money up with them, did a page come up saying that the first time a customer makes an order, it must be confirmed by a personal phone conversation and that could only take place during their business hours of 9:00am - 6:00pm PST. I had placed my order sometime around 9:00pm CST. I tried & tried to reach them to either cancel the order so I could go out and purchase a card & email him the PIN, or to get them to have whatever conversation ASAP & give me the PIN.

No response, no way to recover my money. They finally called me (I could not get an answer even when attempting to call them as soon as their business hours supposedly began.) late Christmas afternoon, finally put the PIN up. I stupidly used their feature to 'email this PIN to someone as a gift', and it never went through. It still has not gone through & he's back in town now.

I am also about as mad at myself for even considering using them again about 6 hours ago now, when my own phone - a Virgin Mobile was about out of minutes. I could & should have done it through Virgin Mobile's own site, as I would have had the minutes on my phone hours ago. But it is a fairly tedious process they have, and having believed the woman from Pinzoo who had FINALLY called me back, promising that next time I placed an order from them, the PIN would appear 'INSTANTLY' on 'My Account' page, day or night. Well, that was an outright lie. Over 6 hours have passed and it still says that my order is being 'processed'. I even received an email from them informing me that my order was being processed and would be up 'soon', and some lame appology.

Being 3:30am where I am now, it obviously is too late to make the call that was quite urgent. I doubt that I will be starting a new job Monday now, as my cell is the only phone I have - having recently moved to a new apartment. The only thing I believe they are honest about are their 'hours of operation' which are hours that most people are either not home or not awake. Which should not be a problem, if they followed through with what they promise. I have no proof, but am of the inclination that they do this to all or most of their customers, and probably are collecting interest on all the numerous people's small payments all combined - holding onto money they received for a service that is not delivered until many, many hours - possibly days after it was promised.

I to try to be reasonable and understanding, but it is hard when I have been blatantly lied to, and have no access to the money I gave them in good faith, and no access to what I believed I was purchasing. It is hard to be understanding under those circumstances.

The main reason I am writing this is not that I think anything will happen to them, but that maybe someone else.. or a lot of other people have had similar experiences with them, and if so, maybe if enough people avoid doing further business with them if this is their standard method, they will not stand to profit from our money, and we can get our wireless minutes elsewhere and be on with our business. Maybe a prospective new customer will see this and think twice before handing over their credit card info to Pinzoo.

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PinZooIsATerribleCompany
US
Send a message
Dec 11, 2024 10:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

pinzoo is the WORST company I've ever dealt with. Will not notify you if your purchase went through or if they randomly cancel your order. Sometimes it went through and other times they will reject it. WORST customer service as well. Completely fraud and WASTED me SO MUCH of time trying to purchase a simple refill.

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sidekick33
US
Send a message
May 14, 2019 5:54 pm EDT

They sold me minutes but took away over 800 service days. When I told them I didn't want their minutes if it meant I would lose all my service days they took away all my minutes AND service days and are still charging my card. Do NOT trust these sleazy liars.

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Jay Lamont
US
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Nov 26, 2019 12:04 pm EST
Replying to comment of sidekick33

I have no idea how Pinzoo had anything to do with your minutes, all they do is sell you a pin. I have never had a problem with them with TracFone pins, I pay thru Paypal!

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FeliciaRN
US
Send a message
Sep 28, 2018 7:31 pm EDT

I JUST ORDERED MINUTES AND IT' S BEEN A HOUR...STILL NO MINUTES. I CALLED AND SPOKE WITH A CUSTOMER SERVICE AGENT. SHE TOLD ME TO GIVE IT 5 MINUTES AND CALL BACK. I CALLED BACK AND THEY WERE CLOSED. I AM SOOOO PISSED!

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Louis Ramirez
US
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Dec 05, 2016 11:06 am EST

Pinzoo is a big RIP OFF! I ordered minutes for Telcel Mexico and I received an exchange rate of $10 pesos for the US Dollar... When the exchange rate is $20 pesos per dollar... They claim its Telcel who is not giving the proper credit... But who is receiving the funds? They refuse to help or even work with me THE BIG RIP OFF's as soon as I hung up with them the canceled my account the big cowards the dont even have the guts to to face their problems.. They rather cancel you and hide like cowards... I am notifying my friends and family not to use this RIP OFF company and I suggests the same for anyone who needs service. Your better off using a ledgit company.. This is not over I am taking this to the next level. Pinzoo thinks that just cause the canceled my account its over! well I have news for you you will be hearing from me in the near future BIG RIP OFF's!
You wont work with me then I am taking it to the next level until I get justice...!

K
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Kimberly Richardson Bentz
US
Send a message
Jul 09, 2016 11:30 am EDT

I ordered PINZOO and the minutes did not apply to the phone as they stated. They took my money and my phone still doesn't have minutes. I called again to have them refund since the minutes would not work. The rep stated that he saw that they applied the minutes and he didn't know why the minutes were not working on the phone. He said after the minutes were applied (even though they never worked) there was nothing they could do to provide a refund. If you want your money stolen and you want to be ripped off, buy at PINZOO. If not, go to a reputable distributor of mobile minutes.

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AymanKH
US
Send a message
Jan 21, 2016 3:52 pm EST

they are scam company, maybe you have some transactions go smoothly but the end of the day you will be scam off, they rip off one of my cards which $12 and stole it's number, I think one of their agent stole it, anyway stay away from them

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mr.gee
US
Send a message
Jan 09, 2016 9:05 am EST

I have ordered minutes from pinzoo several times in the past with satisfactory results. This time however, things have gone south. The order cleared my bank and i have recieved my top up pin. My problem is, i recieved a 12 diget pin, when i tried to add the minutes i, recieved a message that i need a 15 diget pin. The pinzoo help desk will not respond to my e-mail. I will inform my bank of my complaint and have them demand satisfaction.

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Lottie Mayer
Grayslake, US
Send a message
Feb 16, 2013 12:23 pm EST

i ordered minutes for my net 10 and never received minutes, i to tried to get hold of them with no sucess.So not only did not get minutes they also have my credit card number. Never ever will i use them again and will spread their scam to as many as possible.

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beug
Charlotte, US
Send a message
Mar 15, 2012 3:01 pm EDT

The worst customer service ever ive ever gone through. Not only they wanna verify my number from the bank but the lady sue is so rude not a bit of customer service i guess they want all your inormation and private just to buy a prepaid card. They are worst than than scammers who spam you with email asking your private information . Their customer service sucks and stinks big scam!

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Chad T
Post Falls, US
Send a message
Feb 09, 2012 2:23 am EST

I used them today for the first time, they wouldn't approve the order till they spoke with me. I spoke with them and then realized I had ordered a nearly $45 pin instead of the $25 pin I had wanted. The customer service rep said no problem cancelled the order paypal noted the cancellation within about 30 minutes and I just ordered the correct PIN amount and all was well. Overall i am pleased with them and will definitely use them again. One thing I know is that by forcing a phone call between them and the person ordering the product they gain a level of assurance knowing they have a working number for that person. If something goes wrong and they get a dispute for a fraudulent transaction then they have that time and date of the call and the number called to track down the perpetrator. Thank you for helping to protect my identity...

Overview of Pinzoo complaint handling

Pinzoo reviews first appeared on Complaints Board on Jan 21, 2009. The latest review Pinzoo cost me $100 rollover was posted on Jan 25, 2025. The latest complaint Rip off was resolved on Jan 21, 2009. Pinzoo has an average consumer rating of 2 stars from 5 reviews. Pinzoo has resolved 1 complaints.
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  1. Pinzoo Contacts

  2. Pinzoo phone numbers
    +1 (888) 697-4696
    +1 (888) 697-4696
    Click up if you have successfully reached Pinzoo by calling +1 (888) 697-4696 phone number 0 0 users reported that they have successfully reached Pinzoo by calling +1 (888) 697-4696 phone number Click down if you have unsuccessfully reached Pinzoo by calling +1 (888) 697-4696 phone number 0 0 users reported that they have UNsuccessfully reached Pinzoo by calling +1 (888) 697-4696 phone number
  3. Pinzoo emails
  4. Pinzoo address
    26893 Bouquet Canyon Rd, Ste 202, Santa Clarita, California, 91350, United States
  5. Pinzoo social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Pinzoo contacts
Pinzoo Category
Pinzoo is ranked 243 among 345 companies in the Telecommunications category

Most discussed Pinzoo complaints

Rip off
1
(opinions to this review)

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