Pinzoo
Reviews and Complaints

Last year My CC had expired. At the time I was pretty sick with a severe allergic reaction and was not aware it was time to pay my PAYG account. Normally I would check up on pinzoo. Instead of letting me know my auto renew would not be put through they did nothing.
When I got back on my feet and checked my PAYG account I saw my account was being cancelled for non payment and my >$100 balance was gone. WTF! I then checked pinzoo and found the purchase was never made and auto-renewed. Further investigation revealed my exp date on the CC was done. That is the only thing tied to the CC for auto payments. Pinzoo failed me miserably. I reached out to the CEO to let them know what happened and I received nothing in return. Pretty poor customer relations by the head guy.
I was able to reup my PAYG account and keep my number, but lost my rollover balance of $100. That is a lot of $ to me to toss in the garbage.
A year later- now 2025, I checked up on my pinzoo since a payment was due in a month and wanted to see my balance of a big wopping $22 to roll over. My account couldn’t be found. My email was not associated with any account on file. Again, WTF? I chatted with Pinzoo over the chat bot and was told that the company was bought out. I asked what did they do- just scrap and cancel all of the existing accounts? I was told yes. Good thing I checked up on Pinzoo or the same thing would have repeated a year later of losing my rollover balance.
So I made a new account with a new email address. The website won’t let me add a CC to associate with my account. This has bee over a week. I just get being told to try again in 24 hours. With apologies….. I am looking for a new company but can’t seem to find one. Sad. They worked great for over 4 years. Now they can’t function at all for me.

I ordered tracfone airtime on 9/25/2018 but when I entered the pin code I kept getting a message that the pin code is invalid. I repeated with several different codes that were sent to me all invalid. The money was removed from my bank account. So if I don't get my airtime or my $15.00 dollars back I am cancelling my account! I have used this service before and never had this issue before. I can't call customer service because I don't have enough airtime left on my tracfone which is why I was ordering minutes in the first place.

I checked my checkbook and discovered that the amount that was taken out of my account was 19.79 twice. Total $39.58 I ordered phone minutes but that was through tracfone's web site. I only ordered 60 minutes for $19.99. This expense is bogas. I never even heard of PinZoo.com . I have never had this charge before getting my minutes from tracfone.com website. I would like my money back because I am on a budget with social security. I really need the money back in my checking account as soon as possible. Really angry. ripoff outfit needs they're web page pulled. They're phone number is [protected] That is the phone number that was given on my bank statement when they took the money out.
Mad as hell
Vicki Stanton

Pinzoo sold me the $35.00 $34.79 Cricket PAYgo Top-Up Minutes - Unlimited Talk+Text. At first I could not find a way to use the pin card # with Cricket and called Cricket to find out why: Cricket Customer Service at 1-800-CRICKET informed me PIN #'s CAN NOT be used to pay Monthly Plans, such as the $35 7 $45 Plans! Pinzoo's website is selling them AS IF they can be used to pay for minutes on these plans, but they are NOT usable for those plans. Pin #s can ONLY used for the Paygo plans ( the $1, $2, $3 per day plans! Please change the info on your website!)
They are totally misleading customers, and then it is like pulling teeth to try to get your money back. from them I CANNOT USE THIS PIN# WITH MY $35 CRICKET PLAN. They do not respond, so I have to force a refund through Paypal. I would be better off not dealing with them at all. :(

The info on the Pinzoo website is misleading people to think that these pins can be used for the monthly $35 plan. They CAN NOT be used for the $35 or $45 monthly plans!

On Christmas eve 2008, a good friend was out of town & out of phone minutes on his 'Net 10'. I found Pinzoo online & in what I believed from reading their site, should have been a very simple straighforward transaction, gave them my VISA card info in exchange for a certain number of pre-paid wireless minutes so we could talk.

Only AFTER they had pre-authorized my card, tying my money up with them, did a page come up saying that the first time a customer makes an order, it must be confirmed by a personal phone conversation and that could only take place during their business hours of 9:00am - 6:00pm PST. I had placed my order sometime around 9:00pm CST. I tried & tried to reach them to either cancel the order so I could go out and purchase a card & email him the PIN, or to get them to have whatever conversation ASAP & give me the PIN.

No response, no way to recover my money. They finally called me (I could not get an answer even when attempting to call them as soon as their business hours supposedly began.) late Christmas afternoon, finally put the PIN up. I stupidly used their feature to 'email this PIN to someone as a gift', and it never went through. It still has not gone through & he's back in town now.

I am also about as mad at myself for even considering using them again about 6 hours ago now, when my own phone - a Virgin Mobile was about out of minutes. I could & should have done it through Virgin Mobile's own site, as I would have had the minutes on my phone hours ago. But it is a fairly tedious process they have, and having believed the woman from Pinzoo who had FINALLY called me back, promising that next time I placed an order from them, the PIN would appear 'INSTANTLY' on 'My Account' page, day or night. Well, that was an outright lie. Over 6 hours have passed and it still says that my order is being 'processed'. I even received an email from them informing me that my order was being processed and would be up 'soon', and some lame appology.

Being 3:30am where I am now, it obviously is too late to make the call that was quite urgent. I doubt that I will be starting a new job Monday now, as my cell is the only phone I have - having recently moved to a new apartment. The only thing I believe they are honest about are their 'hours of operation' which are hours that most people are either not home or not awake. Which should not be a problem, if they followed through with what they promise. I have no proof, but am of the inclination that they do this to all or most of their customers, and probably are collecting interest on all the numerous people's small payments all combined - holding onto money they received for a service that is not delivered until many, many hours - possibly days after it was promised.

I to try to be reasonable and understanding, but it is hard when I have been blatantly lied to, and have no access to the money I gave them in good faith, and no access to what I believed I was purchasing. It is hard to be understanding under those circumstances.

The main reason I am writing this is not that I think anything will happen to them, but that maybe someone else.. or a lot of other people have had similar experiences with them, and if so, maybe if enough people avoid doing further business with them if this is their standard method, they will not stand to profit from our money, and we can get our wireless minutes elsewhere and be on with our business. Maybe a prospective new customer will see this and think twice before handing over their credit card info to Pinzoo.