I always use Picture Me for my kids portraits, (ages 12, 8, and 5) and it still amazes me what Tricia (in the Amherst NH location) can get my three terrors to do! They have so much fun while we're there, and it definitely shows in the finished product.
I've tried all the other photography places in this area...Sears, Kiddie Kandids, Picture People, etc. and yes they have better equipment, and more options, but they don't have Tricia. I honestly believe it's the photographer that makes or breaks a business such as this.
She's advertising Digital going live on May 28th, so pretty soon she'll surpass the competition! Can you tell I recommend her to everyone?? LOL
I have had a few problems in the past where one of the kids blinked, and I had to re-shoot, or the photo's coming back strange colors, but I was compensated, and the problem was fixed immediately. No muss, no fuss.
Again, its the photographer that makes the difference.